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El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
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1,544 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 1,177: English reviews
Mazatlan, Mexico
Reviewed 20 October 2015

My children and I stay here very often. The staff are great always remember us make it feel like our home away from home. My children ages 15-13-10-6 love it here. All the staff are super friendly and very helpful.

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Helpful?
Thank Cheryl B
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Cheryl B, Thank you for taking the time in writing such a wonderful review, we are glad we were able to make your stay special and enjoyable for you and your family, we hope to welcome you again soon here at your home away from home ! Kind Regards, Salvatore Sanchez

California
Reviewed 15 October 2015

What a great place to visit. The activities group really made it fun! Jesus Jimenez, Cinthya Ibarra, Frank Plascencia Mesa are awesome! Check them out, especially love the Mexican Lotteria 😄 And the time they spend with the guests... Very welcoming.

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Helpful?
Thank Vickie C
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Vicki C, Thank you for taking the time in letting us know how much you enjoyed your stay and how the staff made your stay so much fun with many activities for entertainment, I am so proud to have such helping staff I will congratulate them on their hard efforts. Kind regards, Salavtore Sanchez

San Jose, California
Reviewed 1 October 2015

Excellent service by the pool!! Activities were excellent!!! Jesus, Frank, and Cynthia were awesome :) Italian restaraunt on site had the best food!! Great breakfast Buffett at the Brazilian restaraunt by the pool.

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Helpful?
2Thank Barbie H
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Barbie H, Thank you for taking the time in letting us know about your recent stay it is so great to hear that we were able to provide such memorable vacations. I am glad that my staff toke very good care of you and insured you had a great stay and that you also had the opportunity to try...

New York City, New York
Reviewed 20 September 2015

We just returned home from staying at La Castilla Tower at El Cid! This is our third trip to Mazatlan, Mexico and we plan on returning. All of the Staff have been extremely helpful and very friendly. We especially want to thank Jesus Arturo Jimenez. He is a wonderful man with a great spirit! He made us laugh, dance, and...

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Helpful?
5Thank Tammi C
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Tammi C, We appreciate you choosing us out of the many hotels in Mazatlan, I am so glad to hear that we have continually made your vacations unforgettable due to our kind staff and there hospitality rest assure that your comments will be passed along to those you mentioned I am sure they will be happy to hear such...

Reviewed 18 September 2015 via mobile

Nice enough, great breakfast buffet and ocean views. Our main gripe is that we chose El Cid mainly based on the fact that their TripAdvisor profile lists airport shuttle and transport among their amenities. This is not the case unless you happen to be a package tourist or a time share member. Our safety concerns were dismissed and then they...

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Helpful?
4Thank Mary S
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time in giving us your outtake on our Resort. I am sorry to hear that you felt discriminated I can assure that we treat our entire guest the same. Airport transportation is booked when you book your stay with whatever agency you decide we do not provide transportation. In regards to the amenities...

Seattle
Reviewed 15 September 2015

I have stayed at El Cid El Moro many times. It is as familiar as family. It is getting older but still has that family appeal. Renovations are going on now that it is off season. Hopefully it will be returned to a better condition. Staff are always welcoming and pleasant.

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Helpful?
5Thank eaglecadd
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you for being a repetitive guest we appreciate your loyalty, it’s so great that we were able to provide for you such unforgettable vacations for you and your family, thank you for speaking so fondly about our resort and I am glad to we meet your expectation in every aspect starting from the food to the room...

Roseville, Minnesota
Reviewed 15 September 2015

Just spent 2 more weeks at El Moro in Mazatlan. This is a beautiful El Cid resort. It was "low season" so not so crowded as sometimes. We had lots of wonderful attention from many on the staff. Myrna met us at the airport and had lots of information for us. Susana did a wonderful job helping us secure a...

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3Thank RetiredTraveler626
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear guest, Thank you for choosing our Resorts amongst all the others in Mazatlan, we are very happy to hear that we fulfilled your expectations during your 2 week stay and that the staff was so courtesy to you and attended your every need. I will definitely congratulate those you previously mentioned for their hard efforts I am sure they...

Parker, Colorado
Reviewed 14 September 2015

We are really enjoying our stay. It's very very humid, but beautiful anyway. The beach in front of the hotel is not very wide, therefore we have not been able to spread out and lay there. The service at the hotel is excellent. Exchange for pesos when you get here. The rate is better. Loving our stay.

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Helpful?
2Thank Christine P
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Christine P, Thank you for taking the time in letting us know how your stay turned out, we hope we were able to meet all your expectation and we hope to have the pleasure in hosting you again. Kind Regards, Salvatore Sanchez

Reviewed 11 September 2015 via mobile

El Cid El Moro Beach Hotel is great for kids! The pool area has a water slide, waterfalls, basketball hoop, volleyball net and a rock structure that the kids can jump off into the water. La Conchita Staff Waiter, Angel Ocegueda is the best! He took care of us all week long with a smile. The beach is just steps...

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Helpful?
1Thank My Info K
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you for speaking so fondly about our Resort, we take pride in always trying to maintain our hotel in the best conditions for our guest enjoyment, I will definitely congratulate those you mentioned on their hard efforts for these are the people who make a difference and want in our team to keep giving such outstanding service....

Rosamond
Reviewed 10 September 2015

It is a nice hotel with plenty of pools for everyone to include private pools for members. It has plenty of beach between all three hotels for everyone to enjoy. Mizraim Jara Chico in reception took excellent care for me and my family. He went out of his way to get early accommodations a few days later for my son...

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Helpful?
1Thank Doc258
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Doc 258, We are glad to know we were part of a nice get away to Mazatlan. Thank you very much for the awesome review and give us the chance of being part of it. Be assured all the staff will get a mention for their good effort. And they'll be more than thankful to your comments. We hope...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: £93 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#3 On the Beach Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms were clean, we had a split room with kitchen and lg bath and a hide a bed then the other half was two beds and a lg bath room . Locking door in between the two rooms which worked out great since it was two couples in the room. Had maid service every day. kitchen was pretty well equipped, we ended up not really using the kitchen very much”
W8876BVdannyd, 25 Apr 2017 | Read review
“All above great”
BORRADOS, 25 Apr 2017 | Read review
“the only issue we had with our were the pillows on bed and the water in the shower going from one extreme to the next(freezing to scalding hot)”
X4099YMbrianw, 21 Apr 2017 | Read review
“We had the one bedroom suite on the 16th floor with a balcony opening over the ocean--VERY nice--two bathroom, small kitchen, marble floors. Very sweet ladies who cleaned the room.”
F1104ODanneh, 18 Apr 2017 | Read review
“Great accommodations on the 28th floor - Moro location. Wonderful stone & marble décor - slippery when wet - Kids be careful - don't run indoors :)”
islandindsun, 17 Apr 2017 | Read review
5 of 5