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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,769 Reviews from our TripAdvisor Community

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Anchorage, Alaska
Reviewed yesterday NEWvia mobile

I love Emerald Bay! I have been visiting Mazatlan for almost 20 years. I was disappoibted in The Bistro. The sea bass was awful. Not fresh. Stale. It is usually my favorite item on the menu. Consequently, my daughter and I ate elsewhere away from the resort. We were satisfied with the by the pool menu for lunch. The weather...

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Helpful?
Thank mariaeugeniaviteri
Livermore, California
Reviewed 2 days ago NEWvia mobile

Nice resort. Staff accommodating. The staff in the bistro were extremely nice and welcoming. The rooms were spacious with comfortable beds. I would liked to have more choices in on premises restaurants.

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Helpful?
Thank Andrea L
Calgary, Alberta, Canada
Reviewed 3 days ago NEW

Just back from this awesome hotel a week now and wish we would have stayed another week. I will mention the few negatives first. Check in was fairly slow and it wasn't even busy. There was a gentleman there with a nice drink which was great. First impressions are huge so this is an area that could definitely be worked...

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Helpful?
Thank Melanie G
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Melanie. Thank you very much for your nice review to Pueblo Bonito Resort. Your comments offesr a personal perspective about things we are successful and what needs improvement. We are happy to know you had a nice stay with us and you enjoyed your vacations. Jose Antonio moreno and Jorge Velarde are always a very nice guys, they will...

Sunset Beach, North Carolina
Reviewed 3 days ago NEW

Emerald Bay is a beautiful resort with a caring, knowledgeable staff. The property is carefully maintained, our room was cleaned everyday, and the weather was perfect. Please take advantage of the city tours led by Eduardo. He makes the city of Mazatlán come alive with his stories and information. He is a native, which makes his tours more authentic. Take...

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Helpful?
Thank dianr369
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Dian. Thank you very much for your loyalty and wonderful review to Pueblo Bonito Resorts. we appreciate your charming words to our hotel and our staff. Your nice feedback will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that this experience was a very...

Mission, Texas
Reviewed 4 days ago NEW

Okay lets start at our arrival. We had booked at another place, When we arrived at the airport we were greeted by Antonio who offered us a presentation for Pueblo Bonito Emerald Bay the next day. We went to the place we had rented and what a disappointment it was not as described. We were picked up Friday and taken...

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Helpful?
Thank dittoalso
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Ditto. Thank you very much for choosing Pueblo Bonito Resort on your recent visit to Mazatlan. Its was an honor to have you here with us.!! We are also glad you had an excellent experience with our staff, as we strive to provide all our guests with exceptional service and the excellence Mexican hospitality. We all look forward to...

Seattle, WA
Reviewed 4 days ago NEWvia mobile

Early bird gets the worm! Quick tips. Kabob night has made to order sushi which was nice surprise. AI worth it but have to be big drinkers! Otherwise mostly same which is good. Last note. No coconut shrimp to be found yet. No longer at cilantros Guess night to town required.

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Helpful?
Thank RentonRover
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Renton. Thank you very much for choosing Pueblo Bonito Resort as your vacation and relaxing place in Mazatlan. We feel honored that you found in our Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards.

Minneapolis, Minnesota
Reviewed 4 days ago NEW

First off, I was a little skeptical about Mazatlan in general as I was there 10 years ago for spring break and I don't remember it being extremely tourist friendly. Pueblo Bonito is very remote and secure, I felt 100% safe the entire time no question. Anyway, on to the hotel. As soon as you step on the property you...

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Helpful?
Thank Ashley V
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Ashley. Thank you very much for your wonderfull review to Pueblo Bonito Resort. Is nice to hear how our resort exceeded your expectations. we appreciate you recommend our property to tripadvisor comunity. Our goal is to make awesome memories for our guests and we are very happy that we succeeded in doing so for you. I will be sure...

Chicago, Illinois
Reviewed 5 days ago NEW

Great trip with friends at a wonderful hotel. The staff was amazing, especially our waiter Jose Luis Nevarez Osuns. Such great service from him really impacted our trip. The food was great, whether it be from the buffet, The Bistro, or poolside. We loved Oscar Torres food each day with lunch. Overall, if you want a great experience with great...

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Helpful?
Thank bkubis
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Valued Guest. On behalf of the entire staff at Pueblo Bonito Resort, we would like to thank such kind words. We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are. We appreciate for taking the time to post your positive and nice review. We...

Lincoln, California
Reviewed 5 days ago NEW

Suite very spacious. Staff was friendly. Cracked tiles, lots of mold, dirt, ants in our room. One toilet never flushed properly for 7 days even after being "fixed". Got paint all over my purse and clothing because there was no sign of fresh paint. Temperature is 72 degrees in entire building and cannot be changed. Food below average. Ordered steak...

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Helpful?
Thank skm39
Elk Grove
Reviewed 6 days ago NEW

This is a beautiful property, the rooms are large and tastefully decorated and we had an amazing view of both the grounds and the ocean. The staff tries very hard to keep everyone happy however not everyone can be pleased no matter how hard they try. We only ate at the bistro once, and had pool food 2X it was...

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Helpful?
Thank Katy C
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Kathy. Thank you very much for your preference and wonderful review to Pueblo Bonito Resorts. Your comments are very important for us. we always learn a lot from your experiences. And it also, allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We are sorry about the long chairs...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: £145 - £393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Jetsetter so you can book your Pueblo Bonito Emerald Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
185 questions
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Saint Paul, Minnesota
25 days ago

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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are ocean view. Lots of walking but beautiful grounds.”
 of 5 bubbles 411melanieg, 22 Feb 2017 | Read review
“All rooms have an ocean view and travel through the property can be easily obtained by calling for a golf cart with driver - no charge,”
 of 5 bubbles dianr369, 22 Feb 2017 | Read review
“Get a room on 3rd and 4th floor”
 of 5 bubbles dittoalso, 21 Feb 2017 | Read review
“The 2500 building was just completed in August of 2016, very nice and updated!”
 of 5 bubbles ashleyv804, 21 Feb 2017 | Read review
“You can look out and see the ocean from floors 3 and 4.”
 of 5 bubbles 354brendad, 16 Feb 2017 | Read review
5 of 5