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Pueblo Bonito Emerald Bay

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Traveller (1831)
Pool & Beach (627)
Room & Suite (382)
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Overview
  • Excellent73%
  • Very good16%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“kelly's bar”(137 reviews)
“emerald bay”(476 reviews)
“pueblo bonito”(250 reviews)
Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (3,211)
There are newer reviews for Pueblo Bonito Emerald Bay
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1,954 results
Traveller rating
1,243
430
148
76
57
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1,243
430
148
76
57
Show reviews that mention
All reviewskelly's baremerald baypueblo bonitobistro restaurantsister resortla cordelieremain poolmaster suitetime sharesunset beachbeautiful resortfree shuttlepb mazatlanpillow menuadult poolmeal plantimeshare presentation
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11 - 15 of 1,954 reviews
Reviewed 3 weeks ago

staff that exceeded my expectations Jesus-Activities Rosita-Deli Javier- Bellboy Awesome friendly people that made our stay wonderful..Jesus was a lot of fun for the kids and adults as well Javier was very helpful and friendly and assisted whenever asked in a gracious manner Rosita made...More

Thank Glenn S
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Glenn. We are pleased to know we did provide you with an awesome vacation. We appreciatte the great recognition you shared about Jesus-Activities Rosita-Super-Deli Javier- Bellboy. all of them come to work every day with a great motivation feeling; they really love what they...More

Reviewed 3 weeks ago

We just returned from PBEB and had a fabulous time! The staff was fantastic (specifically Neftali at the bistro restaurant; Alejandro at Kelly's, Felipe at the Bistro pool and Martin at the concierge). The rooms are clean and well maintained and NO bed bugs as...More

1  Thank Ceburto
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Guest. We all in Pueblo Bonito Resort celebrate we exceed your expectations on your recent visit to our property. Your charming words to our staff are a great motivation feeling for all of them. We are very glad to read that we have successfully...More

Reviewed 3 weeks ago

I am writing this because before we went for our week at Emerald Bay, we wanted to know if the all inclusive deal was worth it. We hesitate to put ourselves in a place where we may eat or drink too much. I was not...More

1  Thank motherpw
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Guest. Your positive and nice review show us a personal perspective about how plan and enjoy your vacations. In Pueblo Bonito Resort we all celebrate to be your vacation place. Your nice feedback will help travelers to make the right decision when it comes...More

Reviewed 3 weeks ago

we travelled in the first week of March with three kids. hotel grounds are beautiful but that's about it. there is severe lack of any other amenities on the resort specially if you don't want to leave the resort every day. there is a sister...More

Thank happy_travlr007
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Guest. Thank you very much for staying with us and taking your valuable time to review Pueblo Bonito Resort. We always appreciate honest feedback from our guests, and I have taken note of your comments in regards to our service, property and the staff....More

Reviewed 3 weeks ago via mobile

I've been to over 10 all inclusive resorts in Mexico, the PB Emerald Bay ranks right up there with the best. The grounds are beautiful, exotic, and very well kept. The pool is great size with fantastic views. Our junior suite 1512 was perfectly located....More

3  Thank 518seans
Response from GM_PBonito, Gerente at Pueblo Bonito Emerald BayResponded 3 weeks ago

Dear Guest. Thank you very much for your kind review to Pueblo Bonito Resort. We appreciate your preference on your recent visit to our hotel. We are happy to know you had and excellent time here. With us. Our bespoke team strives to make every...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Laundry Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Bar/Lounge
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$237 - US$667 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$237 - US$667 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (1831)
Pool & Beach (627)
Room & Suite (382)
Dining (131)
Amenities (67)
Family and Play Areas (18)
Business Centre & Event Rooms (4)
Questions & Answers
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Search4truth1
10 April 2018|
Answer
Response from Tobeso | Reviewed this property |
I'm sorry I can't help. I've never been in one.
0
Votes
omeomiy
7 April 2018|
AnswerShow all 5 answers
Response from Tayadog1 | Reviewed this property |
1 1/2 ft square. Big enough for person items.
2
Votes
Renee L
30 March 2018|
AnswerShow all 2 answers
Response from Mhorton41 | Reviewed this property |
Your question is not clear - please clarify!
0
Votes
Room Tips
"Almost all are ocean view rooms, some have decks other have open air shutters."
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"Ask about the proximity of your room to the pools. Its a huge property, the closer the better."
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"If you want a view of the ocean you are going to need to get a room on the 3rd or 4th floor. The palm tress..."
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"for quitter rooms choose close to bistro restaurant area"
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