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Olas Altas Inn

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Olas Altas Inn
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89 Reviews from our TripAdvisor Community

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Showing 22: English reviews
Reviewed 25 October 2016 via mobile

The staff was awesome, especially Ruben and Miguel from the restaurant. They made us feel as if we were at home. Very attentive. Making sure we had everything we needed throughout the day. The food and drinks are great!! If we needed anything in our room, they promptly serviced us. Looking forward to returning. Saludos Ruben y Miguel. De parte...

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Helpful?
Thank Maribel R
A TripAdvisor Member
Level Contributor
4 reviews
1 helpful vote
Reviewed 11 August 2016 via mobile

Starting with the reception they didn't knew what the room include, the a/c was a bit off at night time, they didn't acknowledge us that breakfast was not include, so next morning we grabbed our breakfast and walked away then a waiter chased us with a bill that we didn't knew we had. Very embarrassing. Payed more than we should...

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1Thank A TripAdvisor Member
Dallas
Reviewed 2 August 2016

The AC is weak in the rooms and non existent in the common areas, except in the restaurant. The beds are rock hard and the linens are thin. The water was hot, but the flow wasn't strong. No coffee in the room. Internet was tricky to get on and then weak once in. I had a good deal on phone...

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Helpful?
Thank joelinda
Ecommerce O, Gerente at Olas Altas Inn, responded to this review

Thank you for your opinion, it will help us to improve the service. When you check out it is necessary to go through front desk to inform that you are leaving, we need to make sure that the room is in good conditions and that you are not forgetting any belongings, furthermore, we need to inform the housekeeper that your...

Los Angeles, California
Reviewed 16 July 2016

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Thank 6jeannetteu
Ecommerce O, Gerente at Olas Altas Inn, responded to this review

Dallas, Texas
Reviewed 7 April 2016

It was a quick two night stay at this place. It is very well located, right across from the "Malecon" and the beach and within walking distance of several restaurants, if you have a vehicle then you can venture a bit farther. The hotel was clean and nice; and quiet at night. The cons I have about this location were...

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Helpful?
Thank Avztrakt
Ecommerce O, Gerente at Olas Altas Inn, responded to this review

Good afternoon, thank you for your opinion we really appreciate it because it will help us to improve our service to our guests. Have an excellent day! Lic. Diana Reyes Sales Manager

Toronto, Canada
Reviewed 2 January 2016 via mobile

Our last pit stop on our way to Puerto Vallarta .... After 7 days on the road from Canada it was nice to reach the coast and this ocean front room with a balcony off the main drag was what I wanted to see! Pretty busy spot but the staff were friendly and helpful with local knowledge. Didn't use the...

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Thank Rick O
Puerto Vallarta, Mexico
Reviewed 15 December 2015

We passed through Mazatlan after a long day traveling. The staff were warm and welcoming, and let us swim when we arrived, even though we were late coming in! Nice view from the "new section" rooms- highly recommend going for the updated rooms... don't want to imagine how the old section is.

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Thank Chococanela
Brooklyn, New York
Reviewed 13 September 2015 via mobile

we stayed at this hotel for 7 days the first day the air conditioner was not working and was very hot. we had to wait one day to get moved to a different room and after that it was all good with the exception of one night we had a pizza delivered but we were not allowed to bring to...

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Thank carlito b
Houston, Texas
Reviewed 6 June 2015 via mobile

Friendly staff, great location. You most be able to speak Spanish to communicate with anyone there. I asked them to remove the lock that the install behind the bathroom door because is dangerous. I got a dip cut on my elbow while brushing my teeth. Is not far from the aquarium, old Mazatlan and must of restaurant, the price of...

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Thank Yann337
Mexico City, Mexico
Reviewed 2 June 2015 via mobile

This is a 3-Star Hotel with a good location, but nothing else. Amenities are poorly preserved. This place urgently needs maintenance, despite the strong effort of staff (nothing to complain about the service). Decent for a low budget trip, but lacks of the entire experience of such a lovely place as Mazatlan. The SPA is as equally poor as the...

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1Thank alexps81

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Olas Altas Inn

Address: Avenida Del Mar # 719 | Zona Costera, Mazatlan 82017, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: £28 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Olas Altas Inn 3.5*
Number of rooms: 80
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Also Known As:
Olas Altas Hotel
Olas Altas Mazatlan
Hotel Style:
#11 Spa Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Olas Altas Inn staff and other travellers.
3 questions
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Questions? Get answers from Olas Altas Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perfect !!! ”
 of 5 bubbles 6jeannetteu, 16 Jul 2016 | Read review
“3rd and 4rd floor rooms, on the left side of the building if facing the front of the building with view to the ocean are great”
 of 5 bubbles RosarioToron1, 8 May 2015 | Read review
“Book online, its cheaper than booking directly at the hotel.”
 of 5 bubbles Rigoberto45, 29 Mar 2015 | Read review
“Inspect door for good sealing to keep out traffic noise and security. The desk charges by the minute late fees checking out. Good amenities, great town!”
 of 5 bubbles cllarkw, 21 Dec 2014 | Read review
“A good room is down the street at another hotel.............”
 of 5 bubbles 440henryh, 23 May 2014 | Read review
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