We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Inn at Mazatlan

Traveller (480)
360
Panoramas (69)
Pool & Beach (137)

About

Location
Cleanliness
Service
Value
Located on a beautiful beach of the Mexican Rivera, overlooking the Sea of Cortez, The Inn at Mazatlan offers a relaxed and elegant atmosphere. Whether you are here on vacation, a romantic honeymoon, or attending a convention, take advantage of the tranquility, wonderful dining, exciting beach and ocean adventures. Just relax and enjoy warm golden sunsets and miles of pristine beach.
Read more
Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Public Wifi
Sauna
Wheelchair access
Show more
Room features
Air Conditioning
Family Rooms
Kitchenette
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Safe
HOTEL CLASS
794Reviews
861Photos
57Q+A
100Room tips
Traveller rating
  • 372
  • 247
  • 89
  • 51
  • 35
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
we only stayed at this resort for one night and what could go wrong, all in all the resort was nice and comfortable, and since it was only 1 night it wouldn't have been an issue, except that there was no hot water, I called for help and after 30 minutes, I had to call a 2nd
Read more
Response from HectorR2175, Director General at The Inn at Mazatlan
Responded 4 days ago
Dear ktdelosreyes; Thanks for choosing Inn at Mazatlan for your extra night, we appreciate your comments and takes them very seriously. Thanks again and looking forward for your next visit.
Read more
+1
The Inn is a perfect location with amazing food and incredibly friendly staff! They go above and beyond to make everyone feel welcome! We stayed for 5 weeks and hope to go back every year!!! Marsella, Jeesus, Orlando, Luis, Aarón, Isaac... the best!
Read more
Response from HectorR2175, Director General at The Inn at Mazatlan
Responded 1 week ago
Thanks a lot for you feedback. We feel very proud to be part for such an iconic hotel in Mazatlan. We believe in what we do and keep evolving and creating experiencies with pasion and commitment. Looking forward for your next visit. Respectfully Hector
Read more
Stayed in a 2BR unit the week of January 7, 2019. Despite all the remodel construction, this is still a good place to stay. Great location, right on the beach, friendly staff and good restaurants and bars. The construction noise was not that noticeable, but we went out a lot
Read more
Review collected in partnership with RCI
Response from THEINNATMAZATLAN, CONCIERGE at The Inn at Mazatlan
Responded 4 weeks ago
Dear Guest Thank you very much for taking the time to share with us, the comments of your experience while staying at our hotel The Inn At Mazatlán. As you mention, we are a very good option, excellent location, beautiful beach area, wonderful Papagayo restaurant and our new Ruido Ruido Bar. We are in a process of change in our facilities and some staff are new, each decision is designed to make our guests feel like their home in Mexico. It will be a pleasure if we can have the opportunity to welcome you back in the future, for another stay and a much better experience. Best Regards, Adrián Martínez Concierge.
Read more
Outstanding customer service! Manuel at the front desk was awesome, all the staff i interacted with was very helpful and nice all the time.Hotel was very clean despite the massive construction/remodeling happening at this time, very little noise during the day time that i was
Read more
Review collected in partnership with Armed Forces Vacation Club
Response from THEINNATMAZATLAN, CONCIERGE at The Inn at Mazatlan
Responded 4 weeks ago
Dear Guest Thank you for taking the time to write a wonderful review about your recent stay at the The Inn At Mazatlán. It is great to learn that you enjoyed our staff, service and hospitality. All your feedback is very important to us, your comments are essential for our continuous improvement. We are looking forward to welcome you back soon! Kind Regards, Adrián Martínez Concierge.
Read more
It was CHRISTMAS EVE when the 6 of us showed up to check in our room. It was at this time they said that "Reservations" (now closed) had cancelled our reservation at the beachfront inn and moved us to the downtown location. NO ONE was willing to take responsibility - merely
Read more
Response from THEINNATMAZATLAN, CONCIERGE at The Inn at Mazatlan
Responded 7 Jan 2019
Dear Guest. Thanks so much for taking the time to review your stay at The Inn At Mazatlán. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. Your comments are very important to us, we are working to enhance our guests experiences and we strive on a daily basis ensuring that we are providing the best service. We have made a detailed report of your comments and sent it to the corresponding areas to improve. We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us. Warm Regards. Adrián Martínez Concierge.
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorThe Inn at Mazatlan
The Two Bedroom Executive Suite at The Inn at Mazatlan
Professional photo exclusively commissioned by TripAdvisorThe Inn at Mazatlan
The Two Bedroom Executive Suite at The Inn at Mazatlan
Professional photo exclusively commissioned by TripAdvisorThe Inn at Mazatlan
The Two Bedroom Executive Suite at The Inn at Mazatlan
Professional photo exclusively commissioned by TripAdvisorThe Inn at Mazatlan
The Two Bedroom Executive Suite at The Inn at Mazatlan
Professional photo exclusively commissioned by TripAdvisorThe Inn at Mazatlan
The Two Bedroom Executive Suite at The Inn at Mazatlan
PreviousNext
12345664
Is the Beach swimable
Yes, although there are the occasional warning flags for jellyfish, rough waves, etc. The beach slopes off very gradually, so you can walk out quite a ways without difficulty. There are frequently divers just off shore collecting oysters with just a floating inner tube as their base. Very large waves are rare. The catch is that the ocean now frequently comes up right to the Inn's beach wall, so there is sometimes no walkable sand beach in front of the Inn and other resorts along this stretch. I am somewhat uncomfortable not having some sandy sanctuary when I venture into the water.
1 vote
Show all answers
The web cam is not working now. It was on the part of the building that is being renovated. There is a cam on the El Cid but you cannot manipulate it. Google it or larrysvacationwebcams There is one at Estrella del Mar but that is a totally different section of Mazatlán.
1 vote
Show all answers
I love the hotel but don't expect to hear back from emails - I never did. The hotel has the worse rate on transportation. King David will not take you from the airport unless you book in advance and then you have to wait for the entire group to gather. \ The taxi is quick and easy - pay in pesos and it's even more affordable.
0 votes
Show all answers
How is the Sunday brunch?
Brunch was great!
0 votes
Show all answers
The construction lobby is finished the next phase is the rooms renovation and we will start on the upcoming weeks. We will keep you posted on the new items that are coming for all the rooms.
0 votes
Show all answers
PreviousNext
12345612
"it appears that all rooms have a view of the ocean"
"Sorry to say that even with a "confirmation" or timeshare, your room is not guaranteed."
"Only rooms in the Azteca Tower are not directly affected by the construction."
"Stay higher in the tower while the construction is going on."
"main building, high up (not the smaller building to the side)."
PreviousNext
12345620
PRICE RANGE
US$106 - US$232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the inn at mazatlan hotel mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
215
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing