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Hotel Casa Dona Susana

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Traveller (314)
Room & Suite (66)
Storyboard
Overview
  • Excellent47%
  • Very good35%
  • Average10%
  • Poor5%
  • Terrible3%
Travellers talk about
“rooftop pool”(208 reviews)
“sister hotel”(63 reviews)
“romantic zone”(79 reviews)
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Kitchenette
Concierge
2 Star Hotel
All hotel details
Additional information
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (927)
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734 results
Traveller rating
312
261
81
49
31
Traveller type
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LanguageEnglish
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312
261
81
49
31
Show reviews that mention
All reviewsrooftop poolsister hotelromantic zonechief butlerdead end streetrooms are smallbalcony roomcentral courtyardthe main hotelmexican charmbeach accessmini fridgethe location is perfectrestaurants and shopsmexican hotelthird floorconstruction noise
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1 - 5 of 734 reviews
Reviewed 2 days ago via mobile

Last place on our stop of touring around small towns up the coast. This place was awesome. King size bed, amazing sheets, great sleep. Room was small and we didnt really have a window but did not matter much to us.

1  Thank Manitobachick
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded yesterday

Dear Manitobachick Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. Sunny Regards Antonio Robles General Manager

Reviewed 4 days ago

We love Casa Dona Susana and stay here every time we come to PVR. We love the 'adults only' aspect, the beautiful pool area on top of the building, the beautiful art and plants throughout the property and the excellent staff who seem to anticipate...More

Thank destinationplanner
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 3 days ago

Dear destinationplanner Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our surroundings. I hope to be able to welcome you back again soon. Sunny Regards Antonio Robles General Manager

Reviewed 5 days ago

We enjoyed our stay at Hotel Casa Doña Susana. Staff was very serviceable and friendly. Lobby attendants were wonderful; especially Christian, who, during our stay there, must have been scheduled for a few double shifts because he was often at the Front Desk, and very...More

Review collected in partnership with this hotel
Thank lytc93
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 3 days ago

Dear lytc93 Thank you very much for your nice comments; it is great to hear know that you enjoyed your stay at casa doña susana. I will make sure to let Christian know of your appreciation, and please come and stay with us in a...More

Reviewed 2 weeks ago via mobile

Because of Bonifacio our trip and stay here was excellent. He helped rescue a jacket that was left in a Uber on the way here. I got it back and was very happy about that. He also made sure that I was happy with A...More

Thank artistmauihi
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 1 week ago

Dear artistmauihi Thank you very much for your nice comments; it is great to hear know that you enjoyed your stay at casa doña susana. I will make sure to let Bonifacio know of your appreciation, and please come and stay with us in a...More

Reviewed 2 weeks ago

Front desk staff is disorganized and they have a bit of an attitude. I was surprised because Mexicans I encounter are always polite and very friendly. Rooms are comfortable and well appointed, however, there is a distinct mold smell. Ran the ac for a while,...More

Review collected in partnership with this hotel
Thank Permanentpress
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 1 week ago

Dear Permanentpress First of all I want to apologise on behalf of all the staff for any inconvenience you may have encountered during your stay and also to thank you for sharing you review with us. We always like to know the positive and negative...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Wheelchair access
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
US$56 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Puerto Vallarta
#24 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$56 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Puerto Vallarta
#24 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
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Traveller (314)
Room & Suite (66)
Pool & Beach (61)
Dining (9)
Family and Play Areas (3)
Questions & Answers
Ask a question
Tammy D
20 July 2018|
AnswerShow all 7 answers
Response from Barrhaven1 | Reviewed this property |
You can do all inclusive by eating at the sister hotel, Los Arcos. But there are so many great restaurants within a short walk that I wouldn't recommend the all inclusive option. We also had a kitchenette and made most of... More
0
Votes
vivovancouver
11 March 2018|
AnswerShow all 3 answers
Response from John H | Reviewed this property |
We had guests when we stayed at Casa Susana. Not a problem when we stayed there, November 2017.
1
Vote
Chantalbouchard
9 March 2018|
AnswerShow all 3 answers
Response from fredtN1166OQ | Reviewed this property |
I think 307 is a corner room with balcony, the corners are the largest. Good question I'll make a note of that in the future. I'm pretty sure 304 has window no view, the folks at front desk speak pretty good English, you... More
0
Votes
Room Tips
"We always get a Jr. Suite with a balcony so we can look down past Los Arcos to the ocean. Large balconies..."
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"Good room; the terrace allowed a great view of the street and side view of Malecon/Beach."
Read review
"If room smells bad, ask for another!"
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"I always get a room with a balcony."
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