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Hotel Casa Dona Susana

Orbitz.comUS$71*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Casa Dona Susana
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737 Reviews from our TripAdvisor Community

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Showing 591: English reviews
Surrey, British Columbia
Reviewed 7 May 2016

The location of this hotel is fabulous, everything is close, shopping, beach, restaurants and the Malacon are all within walking distance. The rooftop terrace and pool are wonderful. If you need anything talk to Boni the concierge and he will help you. All of the staff are friendly and ready to help. The architecture of the hotel and the vegetation...

Review collected in partnership with this hotel
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Helpful?
1Thank Bill H
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear billhH2431PR Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Please if there is anything I could do for you on your next visit let me know! Sunny...

Reviewed 6 May 2016

Stayed for 10 days at the Casa Dona in April. The rooms are very simple and the view from our room was less than desirable; however, you don't go to Mexico to sit in your room. It met our needs. The hotel itself is beautiful and the location is unbeatable. Many days were spent wandering around and exploring. The rooftop...

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Helpful?
Thank Kate J
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Kate J It's always a pleasure to read this kind of reviews about our property. I'm glad to know you enjoyed your stay. Hopefully you can comeback soon to enjoy another great experience in your home. Away from home. Sunny Regards Antonio Robles General Manager

Lincoln, Nebraska
Reviewed 1 May 2016

Just checked out today. I will defiantly recommend this place to my friends. The hotel staff were top notch, the room was clean and the pool is very relaxing. "Boni" the head butler overhead it was our anniversary and had the maid surprise us with a specially prepared room. When we returned from a long day at the beach to...

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Helpful?
Thank martinmelanie1
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear martinmelanie1 Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you share your experience. Regarding the noise, even though is not our project, we try to minimize it so our guest enjoy their vacation to the max, and believe me, it's working. We look forward to...

Reviewed 21 April 2016 via mobile

Boni the head. Butler is amazing. We have stayed around the world but have never received the service that he provides. Including going around the pool and cleaning everyone's glasses. His selection of music in the afternoon around the pool is also great. Need reservations for a restaurant. Ask Boni. The rest of the staff is also friendly and helpful....

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Helpful?
Thank harry k
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear harry k Many thanks for taking the time to leave your kind words and observations following your recent stay with us We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in...

Key Largo, Florida
Reviewed 19 April 2016

Just spent one night and enjoyed the stay. Room was small, but just fine as I was alone. Location is great, just a few minutes walk to beach and restaurants. Nice quaint place with a friendly staff and price was reasonable.

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Helpful?
Thank Av8tr777
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Av8tr777 Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our great surroundings See you on your next vacation. Sunny regards Antonio Robles General Managert

Reviewed 14 April 2016 via mobile

I've stayed at this location several times. It has a good location in "Old Town" Vallarta where you are in walking distance to multiple restaurants, stores, and, beach access is just a block away. Just know that it is a smaller roomed boutique hotel. It is clean and many updates have been made to make the rooms nicer i.e. Flat...

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Helpful?
1Thank Harvm
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Harvm Thank you very much for the comments about your experience on your last visit, in Casa doña Susana we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice your vacations and made unforgettable for you. We hope to see you soon. Sunny Regards Antonio...

Indianapolis, Indiana
Reviewed 12 April 2016

I've stayed several times in this hotel and have always come back because I love the location, the decor, the rooftop pool and the all inclusive option available through their sister property less than a block away. The only issue I've ever had is a small one but it still upset me. I had a friend visiting me from the...

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Helpful?
3Thank Allison H
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Allison H Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience. As you might know one of our main goals is the total satisfaction , but, also, one of our main concerns is the safety of our...

Lake Tahoe
Reviewed 11 April 2016

I cannot say enough good things about this charming well located hotel and its wonderful staff . Dona Susana and its sister hotels Los Arcos and Los Arcos Suites are my favorite hotels and location in Vallarta.

Review collected in partnership with this hotel
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Thank DebsworldLakeTahoe
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear DebsworldLakeTahoe We appreciate you have taken the time to share your review about your recent visit to Casa doña Susana We are glad to read that you've enjoyed your stay. Looking forward to host you in a very near future. Sunny Regards Antonio Robles General Manager

Lansing, Michigan
Reviewed 11 April 2016

This was third time we stayed at Casa Dona. First time without a balcony, but it was more quiet at night. Basic ammenitis, but we like this Mexican feel and decor. Excellent location in walking distance to so much delicious food. Love warm rooftop pool and appreciated that the managment walked around every so often to chck on noise level...

Review collected in partnership with this hotel
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Helpful?
Thank Paula S
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Paula S We appreciate you have taken the time to share such a nice review about your recent visit to Casa doña Susana We are overjoyed to read that you've enjoyed your stay, especially our decoration and the Mexican Feel that you mentioned. Please come back soon. Sunny Regards Antonio Robles General Manager

Middlebury, Indiana
Reviewed 10 April 2016

We have stayed at their other property Los Arcos in the past and really enjoyed our stay there, however this year we planned our trip at the last minuet and they were full. They did have rooms at Casa Dona Susana so we booked there. What a great decision!! The staff was awesome very friendly and helpful, especially Rock the...

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Helpful?
Thank _mueller605
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear mueller605 Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our guests the best vacation experience ever. I am so happy to know that you enjoyed your stay with us. We are looking forward...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: £43 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#11 Best Value Hotel in Puerto Vallarta
#16 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
42 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked room 309 - king bed.”
  • 2 Dbl beds
  • Room 309
Craig4420, 25 Apr 2017 | Read review
“we never saw a good room but they may have them.”
travelerseattle, 19 Apr 2017 | Read review
“Every room has its own character. Ask to see a couple.”
R914ASdianew, 6 Apr 2017 | Read review
“For a larger room, choose a balcony room.”
mdw771, 29 Mar 2017 | Read review
“We were on the first floor, and it was very quiet.”
theodorep402, 27 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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