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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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692 Reviews from our TripAdvisor Community

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Showing 554: English reviews
Victoria
Reviewed 30 January 2016

We returned to the Susana after several years to find improved services but the same wonderful old Mexican charm. The location is perfect, the rooms large, bright and clean. New to us was the morning coffee and the unlimited bottled water. As always the staff were friendly and attentive - all our needs were met. A special thank you to...

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1Thank kilbyjudyelizabethk
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear kilbyjudyelizabethk Thank you very much for your nice comments; it is great to hear know that you enjoyed your stay at casa doña susana. I will make sure to let Boni know of your appreciation, and please come and stay with us in a very near future. Sunny Regards Antonio Robles General Manager

Capitola, California
Reviewed 30 January 2016

We had a fantastic stay at Casa Susanna and can't wait to return. The room was clean and comfortable and cute! Great location and wonderful staff! Loved the rooftop swimming pool too! We had a great experience.

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Thank tim_linda_123
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Thank you for your kind words. It is always nice to hear that our guest enjoy our location and our staff. I hope to have the honor to host you again! Sunny Regards Antonio Robles General Manager

Portland
Reviewed 30 January 2016

The location of the hotel ideal. The hotel staff is very friendly and the concierge very knowledgeable and helpful. The rooftop pool is beautiful. The bed was pretty firm and uncomfortable. Otherwise, this is a great place!!

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Thank DonFields
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear DonFields Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, I hope to be able to welcome you back again soon. Best regards Antonio Robles General Manager

Spring Valley, California
Reviewed 24 January 2016

My husband and I were in Puerto Vallarta and stayed at casa Dona Susanna & I would give it 10 more stars! The staff was professional, friendly & helpful. The rooms were very pretty w hand carved furniture. It was close to walk to the beach, shopping, sidewalk eating places & some great clubs! We would definitely stay there again!

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Thank cynraybone
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear cynraybone I'm glad to know that you truly liked the facilities, the delicious food at our restaurants, our surroundings and the friendly service of the staff. Thank you for your kind review, and remember that we will be pleased if you honor us again with your presence at Casa doña Susana. Warmest Regards! Antonio Robles General Manager

Left coast USA
Reviewed 24 January 2016

We stayed in Casa Susana last month and loved it. The location is just a block off the main beach on a cul-de-sac, so there is minimal traffic and everything is close. The staff is super-friendly, and a tip of the hat to the Chief Butler/Concierge Boni. There are three floors of rooms, and a nice pool on the fourth...

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Thank Tex805
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Tex805 Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Casa doña Susana. We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our staff service. As are our regular practice, we've been happy to share your lovely remarks...

Des Moines
Reviewed 24 January 2016

Got back last night from an 8 night stay. We upgraded to a Junior Suite with a balcony and are so glad we did. Ended up all our evenings with a glass (or 2) of wine out on the balcony listening to the sounds of the city. The staff is so very nice and Boni was so helpful. Loved having...

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Thank mssuek
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear mssuek Thank you very much for your preference, you are part of los arcos family and we are so honored to host your I will make sure to share all your recognition and compliments with the rest of the staff. They will be happy to hear from you. Please feel free to contact me if there is anything I...

Kansas City, Missouri
Reviewed 23 January 2016

This was our second stay on the Los Arcos all-inclusive property, the first time at the adults only Casa Dona Susanna. We booked this 10 day stay immediately upon returning from our stay at the Playa Los Arcos in March 2015. The room was clean, bathroom was a little small but the water was hot with good pressure. We didn't...

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Thank hawk29
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear hawk29 Thank you for taking the time to write a summary of your stay, we are happy to know that you and your family had an excellent experience at Casa doña Susana ¡Thank you! Sunny Regards Antonio Robles General Manager

Klamath Falls, Oregon
Reviewed 23 January 2016

During our stay, we really liked Casa's adults-only feature and the rooftop pool. We loved its location to the beach, the Malécon, all the shops, and the friendly staff at both locations. We would definitely stay again!

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Thank mmlisko
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear mmlisko hank you very much for the comments about your experience on your last visit, in Casa doña Susana we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice your vacations and made unforgettable for you. We hope to see you soon. Sincerely Antonio Robles...

North Vancouver, BC
Reviewed 23 January 2016

We recently stayed for 3 nights. the staff are amazing and very professional. We had a room with no windows and when we asked if we could change they easily accommodated us. The street is quiet, yet close to the restaurants and beaches. And the best part is you get a bracelet to use the facilities at Los Arcos (beachfront)....

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Thank therealmule
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear therealmule Thank you very much for the comments made about your experience in your last visit, we apreciate your feedback and your visit. As you know in Casa doña Susana we love to serve the guest and want good memories always carried for you. We hope to see you soon. Antonio Robles General Manager

Portland, Oregon
Reviewed 22 January 2016 via mobile

Los Arcos never disappoints when we travel to Puerto Vallarta specifically Casa Dona Susana is where we stayed this year. The staff was very knowledgable of the area and the attractions. Our room was clean and quiet the bed was, comfy, shower hot with great pressure and the towel were so thick and soft on the sun kissed skin!

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Thank Schrodinger503
CorporativoLosArcos, Gerente at Hotel Casa Dona Susana, responded to this review

Dear Schrodinger503 Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. I am so happy to know that all of you enjoy your especial holidays with us. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: £51 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#14 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With the construction, the less bright but maybe quieter lower floor rooms could be a better choice.”
 of 5 bubbles tomasd855, 1 Feb 2017 | Read review
“Adult building front desk employee Elizabeth has all the answers”
 of 5 bubbles randb_12, 22 Jan 2017 | Read review
“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
“I am not sure how to escape the noise at this time.”
 of 5 bubbles NorthVanDMo, 8 Jan 2017 | Read review
“Beach is one block away”
 of 5 bubbles jamessD8118DA, 7 Jan 2017 | Read review
5 of 5