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Sheraton Buganvilias Resort & Convention Center

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Sheraton Buganvilias Resort & Convention Center
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3,393 Reviews from our TripAdvisor Community

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Showing 2,349: English reviews
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Aspen
Reviewed yesterday NEWvia mobile

From day one this place has been a nightmare. AVOID AT ALL COST, they do not care at all about their customers. We've been in contact with staff to arrange reservations with our guests and they have misplaced our guests and ignored our requests constantly. When arriving they put us on a two bed room!!!! We are getting married and...

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1Thank Ana H
Kelowna, Canada
Reviewed yesterday NEW

Over the period of 23 years, we have stayed at the Sheraton five times, the most recent being for 2 weeks in February of this year. Over this time, the Sheraton has consistently maintained and updated its facilities and its wonderfully manicured grounds. This hotel is constantly upgrading its rooms (some still need renovating), buildings and furniture. It is not...

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Thank bfeeny
Reviewed 2 days ago NEWvia mobile

Let's start with the positives: the drinks are strong and the room seems good enough. Unfortunately that is about where the pros and with the Sheraton Bungavillas Check In: Upon check-in they would not even honor are written per night rate. They then tried to only give us a double bedroom despite the fact that it's not what we had...

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Thank Benjamin B
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Benjamin B Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Please receive our apologies for falling short of your expectations. We have taken note in our opportunity areas kindly mentioned on your overview. Please...

Portland, United States
Reviewed 2 days ago NEW

We spent 5 days here and loved our time. We didn't do the all inclusive, so we could try a lot of restaurants in Downtown, which is about a mile walk south. I think it's much better to not do the "all inclusive". We don't do the timeshare speals either. You can take the city bus or taxi both are...

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Thank Andreas P
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Andreas P We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your hosts during your recent gateway. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. Your feedback has been shared to the team as a motivation...

Edmonton, Canada
Reviewed 2 days ago NEWvia mobile

We thought serving and cleaning staff were great. The rooms and hotel were well maintained. Unfortunately amenities restaurants, bars and pools were to small to accommodate the number of guests. Not enough seating and shade umbrellas at pools or on the "beach". The beach was small and covered in stones and the water really wasn't good for swimming in do...

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Thank Ken A
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent visit to Puerto Vallarta. We highly appreciate your gracious comments here and have shared it with our team, We value...

Kamloops, Canada
Reviewed 2 days ago NEW

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Thank Kathie D
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Tulsa, Oklahoma
Reviewed 2 days ago NEW

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Thank Lea F
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Coaldale, Canada
Reviewed 2 days ago NEW

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Thank sennhsg
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Fort Collins, Colorado
Reviewed 3 days ago NEW

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Thank vaca20172017
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

Reviewed 3 days ago NEWvia mobile

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Thank Polo G
Sandra_GT9, General Manager Assistant at Sheraton Buganvilias Resort & Convention Center, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Beachfront
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Buganvilias Resort & Convention Center staff and other travellers.
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Questions? Get answers from Sheraton Buganvilias Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the ocean so there are no bad room views.”
 of 5 bubbles 348andreasp, 21 Mar 2017 | Read review
“our room had view of ocean as they all do and we did ask for a higher room when we checked in did have to pay more but worth it.”
  • this is looking towards the Malacon
 of 5 bubbles KathieD92, 21 Mar 2017 | Read review
“Maybe the club would be better for a lot more.”
 of 5 bubbles sennhsg, 21 Mar 2017 | Read review
“I had a terrace room, with hardly any view. Never used it to be honest.”
 of 5 bubbles Faumun, 20 Mar 2017 | Read review
“ocean view”
 of 5 bubbles 373armands, 18 Mar 2017 | Read review
5 of 5