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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
Sunscape Puerto Vallarta Resort & Spa
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836 Reviews from our TripAdvisor Community

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Showing 508: English reviews
San Francisco
Reviewed 3 days ago NEWvia mobile

Tonight is our last night at Sunscape so here is my comprehensive review. Arrived late afternoon on 1/7. Had a fairly breezy check in process and were shown to room 1238. This is a recently renovated room and we liked the looks of it immediately. Adequately comfortable king sized bed, large balcony and a nice sitting room with a large...

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7Thank tylerhhill
Calgary, Canada
Reviewed 4 days ago NEW

This was our first to Puerto Vallarta and we knew that the resort experience would be quite different than other areas of Mexico, so we tried not to make too many comparisons. I definitely had mixed feelings about this resort and it was full of inconsistencies, but overall we had a great stay. It didn't feel like a resort to...

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2Thank CassieP_1981
Reviewed 4 days ago NEWvia mobile

The staff at Sunscape Peurto Vallarta are amazing! Caesar provided excellent bar service, Carlos and Luis took extra time and care with food service and Veronica provided exceptional room cleaning during our 7 night stay. Thank you Sunscape for a fantastic family vacation!!

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Thank LRDIG
Port Alberni, Canada
Reviewed 5 days ago NEW

member of Royal Holiday,book to stay @ Sunscape they never mention Royal Holiday members stay @ Torre Condomar,( the tower beside sunscape) the rooms are old,the furniture was very dirty(stains and dry blood ) the appliances are rusty, shower curtain moldy,tiles are broken,our view the garbage from hotel restaurants.

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3Thank mimiburton
Los Angeles, California
Reviewed 6 days ago NEW

I traveled with my family on January 2nd. Upon arrival we were given a refreshment and Isaac at the reception desk was awesome. He upgraded our room to an Ocean View at no extra cost. The room was quite big and it was clean and well maintained. Overall the service was great everywhere, from reception to the restaurant to the...

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Thank sean862
Prior Lake, Minnesota
Reviewed 6 days ago NEW

This review is only for the Sunscape Spa services....My husband and I received massages while relaxing to the sound of the ocean waves on the beach. I highly recommend the experience and our talented and gracious Sharon, Leticia and Azalea took such wonderful care of us!

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2Thank jmpMN
Kelowna, Canada
Reviewed 1 week ago NEW

This was my first time with my friend Gloria Jean at this resort and can't say enough about the staff there, Luis, Mario and Blanca restaurant servers, Jose the bartender, and Enrique the drink server...oh and Capt Mario!! Can't wait to go back!!! Exceeded my expectations !! The Italian and Seaside Grill were our favorites. I would also like to...

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2Thank Gary L
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Gary, It is just amazing to read your experience, thank you very much for sharing with us! We feel very proud to know that you had a memorable vacation in our resort. To know that our special staff such as Luis, Mario, Blanca and the others members mentioned above gave you an incredible service fuels us to continue giving...

Chicago, Illinois
Reviewed 1 week ago NEW

hotel offers decent amenities as compare to the charges, even though hotel has some flaws but Great customer service will give you a relief. Gems of the Sunscape resort are Gabriella at the concierge, Ana at the front desk, Blanca the Maid and Joann at the Coco Cafe hotel provides good entertainment, food is ok, One suggestion that I would...

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Thank ahmedshahid2017
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, We really appreciate for taking the time on sharing your experience with us! We are very glad to know that you found true gems in our unique staff. We will share your positive feedback to Gabriela, Ana, Blanca and Joan. They will genuinely appreciate your sincere recognition. Guest comments are truly valuable and we absolutely agree that your...

Reviewed 1 week ago NEW

very clean rooms, very well located with public transportation just steps away from the hotel. The staff was very pleasant, knowledgegable and always eager to please. At the restaurant, everyone was wonderful.. from the chefs to the servers and captain. Will definitely recommend this resort, and would like to return..

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Thank delmarines
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear guest, Thank you so much for your review! We are glad you and your family found Sunscape Puerto Vallarta resort & Spa to be wonderful, clean and more! It is a pleasure to know that our staff provided an outstanding service and it is truly our priority to make our guests feel at home at every moment. Once again,...

Detroit, Michigan
Reviewed 1 week ago

I will be coming back to Sunscape Puerto Vallarta every year for the rest of my life just becuase Ivan, Fernando, and the entertainment staff are so much fun! They made sure all guests have a great time during the day, and Ivan went above and beyond to align excursions and extra activities around Puerto Vallarta for our group. He...

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Thank tjd1691
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your experience! We are thrilled to know you had such a great time on Sunscape Puerto Vallarta Resort & Spa and that our entertainment staff made you feel pampered the entire time. It's great to read that Ivan, Fernando and the rest of the staff gave you an incredible service and be sure they...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: £137 - £337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#32 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
214 questions
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To avoid pool noise try to get a room above the 5th floor & keep a pool towel overnight to put on the pool chair in the early am.”
 of 5 bubbles Sunlover1148, 8 Jan 2017 | Read review
“Rooms on the pool side are very noisy though the music does not last very late”
 of 5 bubbles Renata072006, 5 Jan 2017 | Read review
“Worth it to pay a little extra for the large rooms that are newly remodeled”
 of 5 bubbles robertapU4657NR, 2 Jan 2017 | Read review
“Main tower (18 firs) has unobstructed ocean view rooms and sunny from sunrise -sundown”
 of 5 bubbles Spiky_56, 31 Dec 2016 | Read review
“5th floor facing pool/ocean. Great view, higher might be better. Other side sunset, less noise. 1st floor poolside, direct pool access.”
  • 5th floor
  • 5th floor
 of 5 bubbles Ado0413, 29 Dec 2016 | Read review
5 of 5
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