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Sunscape Puerto Vallarta Resort & Spa

Bookit.comUS$160*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sunscape Puerto Vallarta Resort & Spa
Sunscape Puerto Vallarta Resort & Spa
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1,303 Reviews from our TripAdvisor Community

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There are newer reviews for Sunscape Puerto Vallarta Resort & Spa
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Showing 871: English reviews
Washington
Reviewed 2 weeks ago

We booked an 8 day stay at Sunscape during the 1st week of April along with two other families. Each family included two adults and two kids. The room: Our room was in the newer tower on the top/9th floor, closest to the beach. Our room was decent, very clean, a balcony with a partial ocean view, and overlooking the...

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Helpful?
Thank chrismrs
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Chrismrs, Thank you for choosing our resort as your holiday destination and for sharing your valuable feedback trough this forum. We feel glad to read that you enchanted with our Explorer's Club. We are proud of each of our explorers girls and be sure we will share with Lupita, Betsabe, Aurora and Sara your great recognition. Moreover, we apologize...

Austin, Texas
Reviewed 2 weeks ago

We just returned from a 4 day/3 night trip to PV. I was super excited as most of the reviews I had read about Sunscape were 4-5 stars, but our stay doesn't even deserve a 1 star! Our Junior Suite room was tiny and didn't have much of a ocean view, and come to find out from the locals, this...

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Helpful?
1Thank Sterry512
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Sterry512, Thank you for letting us know your comments regarding your most recent stay in our resort. We truly regret your disappointing experience and hope you can accept our sincerest apologies for falling short of your expectations in spite of our efforts to accommodate your needs. We are sorry to read that your agency wasn't clear on what was...

Brighton, ON, Canada
Reviewed 2 weeks ago via mobile

We just returned from The Sunscape and enjoyed every moment of our trip. As most reviews state, the service is exceptional. We are Avid travellers and love being pampered - this is not a 5 star hotel but service is 5 star quality. The beach in front of the hotel is probably the nicest we have seen in Vallarta. I...

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Helpful?
Thank Olympic12
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Olympic12, We feel inspired to read your heartwarming and amazing review. Thank you so much for sharing it with us! We are honored to read that you considered our brilliant service to be outstanding. It is our aim to pamper each of our guests and provide memorable holidays every time. We only need to read your experience to know...

Reviewed 3 weeks ago

Had a great time at the resort, which is pretty nice for the price you pay and very family friendly. The explorer's club made our vacations even more relaxed, since they treated our 6 year old so well, plus the activities were so fun for him he didn't want to be with us during our stay, so; my wife and...

Review collected in partnership with this hotel
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1Thank israelrq
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Israel, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa as your preferred holiday destination, and providing us with your excellent review. We are so happy to hear that our Explorer's Club was a key element for the enjoyment of your vacation! It is amazing to read that your little one had a fantastic time with our explorers...

Alberta
Reviewed 3 weeks ago

we stayed here from april 25 until may 6, room on the 12 floor overlooking the pool and bay, updated room with living area, comfy bed and great service, we had a king bed deluxe room , nice now with all inclusive no bracelet to wear,

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1Thank brendat54
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Brenda, It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We...

Ingleside, Illinois, United States
Reviewed 3 weeks ago

me and the wife go on a vacation every year to mexico and this was one of are least favorite hotel service was ok but lacked night time entertainment like we are use too .yes the hotel is old but that is ok . maid service was good , when we first got there are room wasn't ready and told...

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Helpful?
Thank Jim S
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Jim, Thank you for the opportunity to host you recently and for your review. We apologize for falling short of your expectations and deeply regret the issues that were encountered throughout your stay. Your feedback is extremely valuable to us, please rest assured that we will consider all of your comments to work on our opportunities and be able...

Reviewed 3 weeks ago via mobile

We learned from the locals that this hotel has changed names over 3 times and use to be a Holiday Inn. Oldest hotel in PTV and was told it was the least desirable hotel to stay at. Far from being a resort very much like a hotel. This place is nothing like advertised and has no entertainment. People hang out...

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Helpful?
1Thank Ann T
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Ann, Thank you for letting us know your comments regarding your most recent stay in our resort. We truly regret your disappointing experience and hope you can accept our sincerest apologies for falling short of your expectations in spite of our efforts to accommodate your needs. With great sadness we read that you didn't receive a friendly service from...

Reviewed 3 weeks ago via mobile

We are still here till tomorrow May 7, 2017. We came not expecting a lot but have been surprised. Amazing place. Lots of people but not crazy. The service was awesome and staff super friendly. Our room is 1640 with beautiful view. We will come back for sure with our little one. Set up great for all ages. We are...

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Helpful?
Thank Khrystal M
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Khrystal, Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our...

Kelowna, Canada
Reviewed 3 weeks ago

We were very impressed with our first visit to Suncape week of April 21-28. All the staff were friendly. The food was very good which was a pleasant surprise, drinks were good. Bar service on the beach was excellent. The beach was nice but didn't go in water as it was too cold for us, but so happy pool was...

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Helpful?
3Thank ShelleyS119
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Shelley, Thank you so much for taking the time to review us. It is good to know you had a wonderful experience at our resort. We are excited to read that you were impressed with Sunscape Puerto Vallarta Resort & Spa. It is with great honor that we receive your gentile comments regarding our friendly staff and delicious food...

Reviewed 3 weeks ago

we booked a luxury car for ground transportation from the airport to the resort and back (bad idea) and when we got there first thing they asked for was extra $7 each way $14 total on top of the $93 we already paid or they won't give us a ride back( and sure enough they didn't,had to take a cab...

Review collected in partnership with this hotel
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1Thank vickymN4405FI
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Vicky, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa for your recent vacation, and providing us with your review. Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and it is an honor to read that you would recommend us. Thank you very much! We regret...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: £112 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#23 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Puerto Vallarta Resort & Spa staff and other travellers.
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Questions? Get answers from Sunscape Puerto Vallarta Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on the 8th floor and while it was a great view, noise from the HVAC units was a factor....”
toddg762, 17 May 2017 | Read review
“it is like going to a Holiday Inn nothing great about the rooms, they do have coffee pots if anyone is interested”
  • room 808
  • room 808
caribbeanl0ver, 10 May 2017 | Read review
“Rooms higher up in the tower farthest from the beach are quieter.”
  • 9th floor room
  • 9th floor, ocean view
  • Walk-in shower
chrismrs, 9 May 2017 | Read review
“an updated hotel ,”
brendat54, 7 May 2017 | Read review
“ask for something looking at the ocean or pool side”
JimS422, 7 May 2017 | Read review
5 of 5
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US$160* /night
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Prices are for 1 room, 2 adults
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