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Puerto de Luna Pet Friendly and Family Suites

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Puerto de Luna Pet Friendly and Family Suites
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175 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Reno, Nv
Reviewed 6 days ago NEW

Because of the inability of the Puerto de Luna hotel to provide even basic accommodations for us, we left this hotel without staying there on January 5th. We reserved a junior suite for 4 people through Bookit.com. After check-in, we lugged our bags to a 4th floor walk-up room that we had been assigned. This room contained only 1 king...

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Helpful?
Thank maryonthemove
Brewster, New York
Reviewed 2 weeks ago

It is north of downtown in the hotel region. It is a bit of a hike to the ocean. The POSITIVES: large suites with a kitchen, clean with nice amenities, strong WiFi in the room NEGATIVES: the clientele seems to lean towards families that are quite loud, my room had a very small hot water tank (I ran out mid-shower),...

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Helpful?
Thank Cynhoff
Nanaimo, Canada
Reviewed 2 weeks ago

Puerto de La Luna is on the hotel strip in Puerto Vallarta, though on the non-ocean side of the street. While dwarfed by its more modern neighbors, this hotel has a sort of old world charm. This hotel is not for.those seeking all the modern conveniences (no elevators, bellboys, and the staff doesn't seem to know how the wifi works),...

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Helpful?
Thank CustomerTB
Biobio Region, Chile
Reviewed 3 weeks ago via mobile

It's a really good place well located sort of apart hotel place. If you are looking for a hotel treatment not the better choice but if traveling with group of friends, family or friends and just need a place to sleep is a good call

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Thank Felipe_Castro-Fele-
Reviewed 4 weeks ago

We had a one-bedroom, two-bathroom suite. It was clean, comfortable, charming, and everything we needed. Everything in the room worked great. The staff was incredibly friendly and went out of their way to serve us many times. Plus they spoke decent English.

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1Thank Hil B
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Very dear Mr. Benbenek, Thank you so much for posting these nice comments about Puerto de Luna and those ones that give their best to serve all of our guests and make every stay as nice as possible. We hope to see you and your family pretty soon, we are here for you. Regards, Luis Peña Concierge

Tuscaloosa, Alabama
Reviewed 5 weeks ago

Beautiful swimming pool. Friendly, bilingual, helpful staff - especially the concierge. A wonderful truck-food court is adjacent to the property - great food, very reasonable prices, great variety of food. It is NOT a luxury hotel. Some people live there year-round or for long-term stays. It is a great value.

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1Thank hlazer
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Mr. Lazer, It's great to know that our hotel and our staff have reached your expectations in your last vacations, it's also great to have guests like you, that appreciate those details that add some spell to every stay. We want to say thanks for chosing Puerto de Luna as your guest and the mention about it's benefits and...

Scottsdale, AZ
Reviewed 1 December 2016

Do not be seduced by the grounds as you drive onto the property. Yes, the property is nice looking and yes, you will NOT be stopped by a guard. Just like the appearance of the property, the guard is just the same - there for an appearance, NOT SECURITY. Meaning that over our 4 night stay, we were NEVER stopped...

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Helpful?
Thank Krat64
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Krat, We want to say thank you for your comments about your One Night Stay in our hotel and pointing our beautiful natural grounds, we are always putting all our effort to keep them that way. It is clear that Puerto de Luna wasn’t what you wanted, but we’re concerned about some of your comments, specially those ones that...

Easthampton, Massachusetts
Reviewed 27 November 2016

This is an older Mexican-style hotel, a collection of 4-story buildings (without elevator). The hotel shows its age, and those who see truly modern accommodations may be disappointed. The building surround a lovely pool with beautiful tropical landscaping. A bar area at the pool was not in use, and the breakfast area/café had little to offer. Still, the staff was...

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2Thank dogtags40
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Very dear John, We are glad to know that Puerto de Luna has reached your expectations and given you a nice experience during your last business trip. It'll be a pleasure to be your host once again in your next visit to Puerto Vallarta, remember we are one call away. Regards, Luis Peña Concierge

Guadalajara, Mexico
Reviewed 23 November 2016

It is a beautiful hotel, good amenities, well prepared for pets, enjoyable rooms and pool. Our stay was really quiet and welcoming. Rooms are big, wifi included and the service was great friendly with our pets. Is the best option if you travel with a one or two dogs!!

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1Thank TeslaDiaz
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Very dear Tesla, It's great to know that Puerto de Luna has given you a warm and nice experience during your last vacations in Puerto Vallarta accompained by your loyal friends. We're always willing to serve you, remember we are one call away. Regards, Luis Peña Concierge

Reviewed 4 November 2016 via mobile

Nothing as promised!!!! I was guaranteed a patio to have breakfast .....I guess a patio door with grates over it is a patio Internet service didn't exist until we signed on as the room next door The kitchenette had nothing to offer two mismatched plates ,two of each bent up cutlery and a coffee pot that had a maggot in...

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Helpful?
Thank Kevin Y
Puerto D, Concierge at Puerto de Luna Pet Friendly and Family Suites, responded to this review

Dear Kevin, It is a shame that you’ve had a bad experience in our hotel. We’re concerned about your opinión through this site because we didn’t recieve any request or specification about the room you’ve had taken on your last vacations, otherwise we would’ve made everything to please your requests. And when I personally asked you about your stay in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Be welcomed to the lovely Puerto de Luna All Suites Hotel in Puerto Vallarta, Mexico! At this family friendly four-star hotel, our bet is that clean beds, delicious breakfasts and the surrounding cuteness will maximize all of our guests' joy of living this Mexican paradise. ... more   less 

Additional Information about Puerto de Luna Pet Friendly and Family Suites

Address: Blvd. Francisco Medina Ascencio No. 2500, Puerto Vallarta 48300, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: £36 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto de Luna Pet Friendly and Family Suites 3*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz and Travelocity so you can book your Puerto de Luna Pet Friendly and Family Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Puerto De Luna All Hotel Puerto Vallarta
Puerto De Luna Hotel
Puerto De Luna Vallarta
Hotel Style:
#9 Best Value Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Puerto de Luna Pet Friendly and Family Suites staff and other travellers.
7 questions
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Questions? Get answers from Puerto de Luna Pet Friendly and Family Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to a different hotel. I can recommend Sunscape Resorts across the street and on the ocean.”
 of 5 bubbles maryonthemove, 11 Jan 2017 | Read review
“avoid a balcony by the restaurant, the chairs scrape across the floor from 7:30am to noon.”
 of 5 bubbles Cynhoff, 2 Jan 2017 | Read review
“Jr. Suites are available with a kitchenette.”
 of 5 bubbles CustomerTB, 31 Dec 2016 | Read review
“Ask for a quiet room.”
 of 5 bubbles hlazer, 13 Dec 2016 | Read review
“Ground floor rooms have patio to pool. No lift to higher floors.”
 of 5 bubbles dogtags40, 27 Nov 2016 | Read review
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