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Hilton Puerto Vallarta Resort

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Hilton Puerto Vallarta Resort
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2,437 Reviews from our TripAdvisor Community

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Showing 1,716: English reviews
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Seattle, Washington
Reviewed yesterday NEW

This was our first trip to Mexico and I can honestly say that it was one of the best vacations we have ever had. Don't listen or pay attention to what the news tell you. Puerto Vallarta is a safe tourist area. It is so safe that my family and I actually went to local restaurants, not tourist traps, and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Regis B
Banning, California
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We came to celebrate my wife's birthday on March 19th. Liset & Paola (Hilton Honors Rep). made sure our needs were met. Each day at each restaurant my wife had someone sing " Las Mananitas" birthday song in Spanish. The staff remembered us and gave us personal service. I want the management to know that Ivan Leon went out of...

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2Thank RamonSalcido
About Hotel's Favourite Review
London, United Kingdom
Reviewed yesterday NEW

We said goodbye to an amazing, relaxing 2 weeks on the Pacific coast of Mexico. Especially loved lunchtimes in the roof top infinity pool, watching the pelicans diving into the Pacific for their lunch while we indulged in sushi and good wine, while basking in the sunshine. We had views of amazing sunsets from our balcony every night and the...

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Thank SteveJohnNewbury
Seattle, Washington
Reviewed 2 days ago NEW

Do not ever stay here. They have bed begs (I have pictures). They have a ton of stains on their sheets (I have pictures). The elevator has broken wood on the floor (safety hazard as it almost hit my fiancé in the face when we stepped in). The hotel manager did not care when I filed a complaint.

Review collected in partnership with Hilton Hotels & Resorts
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2Thank stepfonh2017
Oakland, California
Reviewed 3 days ago NEW

My husband, kids and I, along with both grandmothers, and another family, had an amazing one week stay in Puerto Vallarta at this hotel. We often stay at Hilton properties and this is one of their first all-inclusive hotels in MX, we have heard. We were impressed by the layout, the atmosphere, the cleanliness, the amazing staff and consistently excellent...

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Thank anjaliatal
Omaha
Reviewed 3 days ago NEW

We loved it. Food was great and my 13 and 12 year old kept busy. Very very clean resort. The rooms were great. The basketball hoop in the pool felt my kids busy also. We would totally go back there. Great location close to the marina to activities.

Review collected in partnership with Hilton Hotels & Resorts
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Thank jonis476
Gwent
Reviewed 3 days ago NEWvia mobile

My reviews are short and sweet, so here goes:- POSITIVES Every restaurant including the French is part of all inclusive. Every alcoholic beverage is part of all inclusive except champagne, even top brands like smirnoff. The dress code for restaurants are not strict, so don't worry. Never had a bad meal here, food is fantastic. All drinks have generous shots...

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1Thank jamiebrynmawr
West Des Moines, Iowa
Reviewed 3 days ago NEWvia mobile

We are just finishing up our stay today. Small resort was nice for a change, nothing seemed too crowded. My only real complaint was checking in on the app with my arrival time at 3pm and upon arrival my room still wasn't ready. I had preselected the room and time so that was frustrating as we were ready to get...

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Thank ellenatiowa
Rocklin, United States
Reviewed 3 days ago NEW

This Hilton is in a great location very close to the airport and downtown. The staff is very attentive and the level of service for food and beverage whether in the restaurants or poolside is fantastic. Great service and very clean and nice rooms. Highly recommend this if you are looking for a worry free, all inclusive experience.

Review collected in partnership with Hilton Hotels & Resorts
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Thank kevinmV5698OV
Reviewed 4 days ago NEWvia mobile

To escape the rainy Oregon winter and the craziness in our lives, a friend and I chose to escape to the Hilton Puerto Vallarta Resort for the weekend using my Hilton points. What a wonderful decision. I was able to upgrade to a room with full ocean view for $20/night because of Hilton status. The beach was beautiful, the pools...

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Thank HermanW
JORGE V, General Manager at Hilton Puerto Vallarta Resort, responded to this review

Attn. Herman W First thank you for selecting Hilton Puerto Vallarta Resort hotel for your recent stay and for taking your time to share your opinion about our service and facilities. We appreciate your comments and we are happy to learn we have done something to offer you an excellent experience when our Chef prepared some specials for your taste....

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Spa
  • Pool
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Puerto Vallarta Resort staff and other travellers.
319 questions
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Seattle, Washington

See all questions (319)

Questions? Get answers from Hilton Puerto Vallarta Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms to face the beach and have a hot tub!”
SteveJohnNewbury, 23 Apr 2017 | Read review
“Rooms on higher floors are probably quieter as the lobby has concerts most evenings. Quiet hours appear to start at 11.”
anjaliatal, 21 Apr 2017 | Read review
“High floor. ocean view”
nathanb410, 19 Apr 2017 | Read review
“Rooms that are on the main building are great! Building that belongs to the lobbie.”
cafsedona, 19 Apr 2017 | Read review
“higher floors ocean view (I would say 5 and above).”
manzar, 19 Apr 2017 | Read review
5 of 5