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Hotel Mousai

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Traveller (1247)
360
Panoramas (15)
Room & Suite (381)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Adult pool
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Sauna
Shuttle Bus Service
Tennis Court
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mountain View
Hidden Gem
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Blooming luxury
815Reviews
1,628Photos
233Q+A
100Room tips
Traveller rating
  • 711
  • 65
  • 23
  • 10
  • 7
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Popular mentions
I have stayed a several resorts in Mexico, and Mousai is by far the best of them all. We traveled with two couples on an all-inclusive package, and all agreed that the service was outstanding. The only exception was the sushi restaurant which did not impress. Most due to
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Okay, the good stuff first. This is a remarkable physical property. The building, rooms and grounds are unique, meticulous, and let's just say it - sexy. This is a place to stay for a sensual, pampered and romantic experience. The rooms are large, the views to die for, the
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Response from MarianaD3067, Director de Relaciones con Clientes at Hotel Mousai
Responded 4 days ago
Dear robc310, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit did not go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized. Kind regards, Cecilia Bustos General Manager Hotel Mousai
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My husband and I just returned from a 7 day stay at Hotel Mousai in Puerto Vallarta Mexico. Our stay was spectacular! From the time we arrived to the time for departure everything from the rooms, the grounds, the staff and most of all the food, was absolutely amazing!! Our
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Response from MarianaD3067, Director de Relaciones con Clientes at Hotel Mousai
Responded 4 days ago
Dear Coastal519498, Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Carlos, our Butler. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Our experience at Hotel Mousai was top notch. The hotel “team” wrap their arms around you and they are truly the best...concierge hospitality is always present! Here are a couple of highlights: Carlos, our butler, was only a blink away. The food was delicious. Drinks were ever
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Response from MarianaD3067, Director de Relaciones con Clientes at Hotel Mousai
Responded 1 week ago
Dear sbporter, Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Carlos our butler. On behalf of our Garza Blanca team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
Read more
We have been to Mousai many times as a group of 4+ and it has been excellent every time! During this trip, our Butler was Luis Campos and he was AMAZING!! He catered to our every need and constantly checked on us to see if there was anything additional he could do to be of
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Response from MarianaD3067, Director de Relaciones con Clientes at Hotel Mousai
Responded 1 week ago
Dear sbporter, Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Luis Campos. On behalf of our Garza Blanca team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
Read more
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorHotel Mousai
The Penthouse at the Hotel Mousai
Professional photo exclusively commissioned by TripAdvisorHotel Mousai
The Penthouse at the Hotel Mousai
Professional photo exclusively commissioned by TripAdvisorHotel Mousai
The Penthouse at the Hotel Mousai
Professional photo exclusively commissioned by TripAdvisorHotel Mousai
The Junior Suite at the Hotel Mousai
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1) I saw very few children while we were there 2) Mousai rooftop pool is not heated, Garza Blanca Pool is (both were comfortable temps) 3) Unsure 4) Unsure about kids, food was great 5) Fireworks on Sunday Night 6) Yes, begins at 11am
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The Sushi restaurant has a dress code. I got turned away for wearing open toed shows. As far as I remember, there was no dress code except to be wearing closed toed shoes and it only applies to men. They were really nice about it and the food and service made it worth going back to my room and changing my shoes.
1 vote
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Directly in the hotel is the Japanese restaurant hiroshi and rooftop lounge ( pool during the day, dinner at night).
1 vote
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Construction noise is a dull hum from dozers during the day similar to road noise, and will not impact you. It is not connected physically to the hotel, it's a lot next door. I am always in the water, no jellyfish sightings or issues at all. There are small urchins some of the rocks at the beach. They are in plain sight, not an issue.
1 vote
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I imagine construction will still be happening, especially if it is truly another section/tower for the resort. December would be a perfect time to visit, winter in Puerto Vallarta is truly magnificent. As far as food is concerned, there are breakfast and dinner options in Hotel Mousai, plus lunch and snacks all day at the rooftop, as well as room service (which is fabulous, by the way.) However, most of the sit down lunch places are at Garza - but it's really easy to get to all of the restaurants.
1 vote
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"If you can, pay the extra fee and get the Ultra Suite. The amenities are top notch!"
"don't do the sales pitch they take advantage of you"
"all rooms have a gorgeous ocean view!!"
"All rooms have a great view, but avoid level L1, too much service traffic and noise due to conference room and wedding patio."
"The ultra (higher room floors) are really worth it"
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PRICE RANGE
US$383 - US$1,166 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
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