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Puerta Paraiso Hotel Cuernavaca

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Puerta Paraiso Hotel Cuernavaca
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84 Reviews from our TripAdvisor Community

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Showing 15: English reviews
Mexico City, Mexico
Reviewed 1 week ago via mobile

For what you get is the most expensive hotel I have paid. The price of the room doesn't go with the quality of the service. First the personal at the front desk does not give you a warm welcome. St night you walk trough corridors without light you need to look for the interruptor to turn it on. The size...

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Helpful?
2Thank Irma M
suitesparaiso, Gerente at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado cliente te saluda el gerente del hotel estoy tomando nota de cada uno de estos detalles que nos compartiste...

New York City, New York
Reviewed 4 October 2016

We stayed here two nights. Good location and the rest of the stuff are quite simple and basic. Excellent staff. Most of the people who come here are wedding guests as a result kind of loud and noisy at odd hours. Avoid the breakfast, unless it is free.

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Helpful?
Thank Praveen C
suitesparaiso, Gerente at Puerta Paraiso Hotel Cuernavaca, responded to this review

Dear customer we appreciate your comments in regards to our staff. It is our main goal to achieve the satisfaction of our guests. We would love to see you soon. Estimado cliente, agradecemos sus comentarios en relación a nuestro personal ya que trabajamos día a día para lograr la satisfacción de nuestros huéspedes. Lo esperamos pronto.

Chihuahua, Mexico
Reviewed 23 March 2016

Awesome pools, the rooms are fine, the restaurant is very good for breakfasts and have an early bar policy. loved the service too, the people that work there is very kind, and the location is very good, I strongly recommend it.

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Helpful?
Thank Mike R
suitesparaiso, Gerente at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado huésped, de parte de todo el equipo de puerta paraíso le agradecemos sus excelentes comentarios, esto nos ayuda a...

Reviewed 25 September 2015 via mobile

Came to this joint for a wedding. Huge mistake. Cuernavaca is a pretty warm place and the room went from stuffy to unbearable in a couple of hours! As I write this I'm lying in bed thinking "WHY GOD?! WHY????!!!!" I find it really hard to believe that management cannot invest in something like AC which has to be a...

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Helpful?
Thank Carlos C
San Francisco, California
Reviewed 27 July 2015

I stayed at this hotel recently, and I must say I loved it. I stayed at the both rooms, but did not like the regular room. If you are going to stay at this hotel, I recommend the deluxe room. It is very clean, it is very nice and relaxing. The hotel's location is really close to the main attraction...

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Helpful?
Thank Vanessa S
Miami Beach, Florida
Reviewed 2 February 2014

I came to this hotel as a business traveler with the goal of having a strong internet connection. Although I found it to be very business friendly, with great wifi, it was also noisy. I could hear every conversation and every foot step outside my door. The staff was wonderful and the breakfast, which comes at an extra cost, was...

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Helpful?
1Thank Gina M
suitesparaiso, Gerente at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimada Gina, para nosotros usted es lo mas importante, estaremos mejorando nuestros servicios para que usted quede completamente satisfecha Atte....

Mexico City, Mexico
Reviewed 29 April 2013

I came to this hotel as I wanted to have a little time for myself and relax. Hotel is located very close to several interesting points on the city, no more of 10 minutes from downtown, 15 minutes to main comercial streets but at the same time is quiet. This hotel had some upgrades in 2010 or so, the pool...

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Helpful?
Thank Ed W
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado huesped, le agradecemos la opinión que comparte acerca de nuestro hotel. Nuestro interes es mejorar constantemente la calidad en...

Reviewed 28 April 2013

We came in a group of 8 late in the afternoon and arrive to the hotel. Rooms had no water, they were dirty and when we arrived to the bedroom I found a scorpion two inches big Since we were tired had to stay they and killed it. Next morning I asked for a refund or deduction in the terrible...

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Helpful?
1Thank Roberto R
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado huesped, lamentamos mucho lo que le sucedió, pero Efrén Peréz no labora con nosotros, no conocemos a esta persona....

Salisbury, Massachusetts
Reviewed 25 January 2013

I was desperate when I found this hotel. It looks very nice on the outside. The rooms are very basic and I mean basic. I had to ask for a lamp so I could read. There were no blankets. I woke up cold and had to put on extra clothes. There is a couch to sit on but you cannot...

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Helpful?
2Thank VallVonn
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review

Dear Guest, thank you for your critical, we will consider your feedback to make improvements to our facilities. We hope to have him back and give us the opportunity to serve you as you deserve.

Madison, Wisconsin
Reviewed 26 May 2012

Good pool, ok facade, ok lobby, poor rooms, terrible service at the front desk, no AC in the rooms...in Cuernavaca, really?

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Helpful?
3Thank Ivonne33

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge

Additional Information about Puerta Paraiso Hotel Cuernavaca

Address: Avenida Domingo Diez 1099 | Col. Empleado, Cuernavaca 62250, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range: £38 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Puerta Paraiso Hotel Cuernavaca 3.5*
Number of rooms: 116
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Also Known As:
Paraiso Hotel Cuernavaca
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Questions & Answers

Questions? Get answers from Puerta Paraiso Hotel Cuernavaca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you bring swimming suit.”
 of 5 bubbles 744miker, 23 Mar 2016 | Read review
“Order deluxe room, other ones aren't adequate.”
 of 5 bubbles vanessasH6638LB, 26 Jul 2015 | Read review
“look for another hotel in the city”
 of 5 bubbles 753RobertoR, 28 Apr 2013 | Read review
“Can be noisy if you are traveling and need rest.”
 of 5 bubbles VallVonn, 25 Jan 2013 | Read review
“Just stay away.”
 of 5 bubbles AlmadMohamed, 31 Oct 2011 | Read review
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