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Puerta Paraiso Hotel Cuernavaca

100 reviews
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Traveller (22)
Room & Suite (6)
Pool & Beach (2)
Overview
  • Excellent28%
  • Very good14%
  • Average19%
  • Poor15%
  • Terrible24%
8 Oct 2017
“Animation”
4 Jan 2017
“Don't stay there”
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
3.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (100)Write a Review
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11 - 15 of 16 reviews
Reviewed 26 May 2012

Good pool, ok facade, ok lobby, poor rooms, terrible service at the front desk, no AC in the rooms...in Cuernavaca, really?

3  Thank Ivonne33
Reviewed 31 October 2011

We usually stay in nice hotels. Arrived at this one because it was on the "approved hotel list" for a wedding. We decided to stay there because on the outside it looks ok and we were tired. Lobby: ok, pool: ok, restaurant: ok. All seemed...More

1  Thank AlmadMohamed
Reviewed 6 November 2010

This hotel charged my credit card with sizeable amounts of money AFTER I had left Cuernavaca and lied about my signature being on the credit card form. Even though they admitted their mistake, they claimed to be unable to simply refund the money. They have...More

1  Thank watgirl
Response from suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel CuernavacaResponded 15 December 2010

Dear Guest, I very much regret what happened during your stay, we have taken steps on the staff with which we, as this was an oversight on our part, as was reported this situation to the bank to no longer engage in this type errors....More

Reviewed 7 February 2007

This is the worst hotel I ve ever been. They don´t have personal security. My bag was stolen inside my own room. They have non sense of customer service.More

3  Thank someone88
Response from suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel CuernavacaResponded 25 October 2010

In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to...More

Reviewed 29 January 2006

We usually stay in 4-5 star hotels. Went there because it was really late, we were with kids, and were told the place was completely remodeled. The room look like a cheap motel , carpwt was disgusting, the people at the reception were really rude...More

6  Thank gourmetconnoiseur
Response from suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel CuernavacaResponded 25 October 2010

In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Concierge
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$83 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$83 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (22)
Room & Suite (6)
Pool & Beach (2)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Make sure you bring swimming suit."
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"Order deluxe room, other ones aren't adequate."
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"look for another hotel in the city"
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"Can be noisy if you are traveling and need rest."
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