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Occidental Cuernavaca

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Occidental Cuernavaca
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173 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Level Contributor
5 reviews
Reviewed 4 weeks ago via mobile

Hotel is good, the rooms are clean and comfortable. The walls are not to thick, so it is not quiet, but it is not that you can understand every word in the other room. The people of the hotel are friendly. The restaurant is ok, but I don't recommend diner. The breakfast is also ok, but nothing special. Personally if... More 

Helpful?
Thank Tony H
Marco G, Subdirector at Occidental Cuernavaca, responded to this review

Dear Tony H; Thank you for contacting us and sharing your experience in TripAdvisor.. Please allow us to apologize for an experience, which left you overall dissatisfied. We always work with the whole purpose to make our guests feel comfortable. We very much appreciate your comments that help us to continue improving our facilities and services. We truly hope to... More 

Chicago, Illinois
2 reviews
Reviewed 20 July 2016

I have to say I was very surprised with my experience at this Barcelo as I have stayed at others and didn't expect it to go this bad. My family and I booked 3 rooms this past weekend as we attended my aunt's 90th birthday party. Which I have to say I had to leave the party to go and... More 

Helpful?
Thank jaguares69
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´t happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2016 via mobile

Stayed 2 nights at Barcelo and were very pleased. The hotel is clean, modern, and sleek, a welcome contrast to an otherwise disappointing city. We had heavy bags so at checkin were assigned a basement-like room looking out on an alley of parked cars and a busy taco stand. We immediately set that straight, asking for a better room on... More 

Helpful?
1 Thank Chris B
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´tt happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost... More 

Zurich, Switzerland
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 December 2015

Spent only one night at Barcelo Cuernavaca. I think there where only few guests, so it was very quite (stayed in room 909). Big room, good ac, big bathroom and a nice balcony. Close to the center and other places of interest. Taxis waiting in front of the hotel tend to charge a lot compared to the ones you can... More 

Helpful?
Thank Rafael_Baur
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest, a cordial greeting.Thank you for choosing the Barcelo Cuernavaca Hotel and sharing their experience with other guests. Your comments motivate us to do better in the future, be taken into account comments regarding taxis is of utmost importance to us. It will be an honor to welcome you again for you to see and check the improvements we... More 

San Francisco, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 September 2015

The staff at the hotel are very friendly and helpful. The new wing of the hotel is very nice. I did not have problems with noise. The location is a short taxi ride from the bus station and the town center. The breakfast is delicious. The wi-fi in the room worked great.

Helpful?
Thank Terri T
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest, a cordial greeting. Thank you for choosing the Barcelo Cuernavaca hotel and sharing their expertise with others . Your comments motivate us to do better in the future and it is very gratifying to know that your stay has been wonderful , that is our goal . It will be an honor to welcome you again in the... More 

Honolulu, Hawaii
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 September 2015

I tend to only write reviews of "avoid" places, so I might seem like a total malcontent traveler. I've stayed all over Mexico, and the cheaper places are more interesting, fun and friendly, and the pricier places tend to be more "sanitized". This place was simply too expensive for what you get. it was around USD $110, which is ridiculous.... More 

Helpful?
Thank Tom E
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´tt happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost... More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 August 2015

This is a good stay, kind of noisy if you get a "street view" room, restaurant is OK, pool is a very relaxing spot. Watch out, because they charge for the water bottles inside the room. Lobby and personnel are very helpful

Helpful?
Thank Hugo E
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear Guest, a cordial greeting. We appreciate the time spent to send us your comments and having chosen the Hotel Barcelo Cuernavaca and share their expertise with others. Your comments motivate us to do better in the future, we welcome your observations will be taken into account to improve our service. Hope you can visit us again. Best regards More 

Mexico City
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 10 August 2015

We arrived at 8 p.m., exactly when the pools were supposed to close, but at our request they kept the pool open until 10 p.m. so our kids could enjoy. And then, to our surprise, we stepped into the pool and it was WARM!!!!! We had a wonderful evening swim and enjoyed the pool the whole next day. The room... More 

Helpful?
Thank Becky-2006
Juan C, Subdirector at Occidental Cuernavaca, responded to this review

Dear guest. Thank you for choosing the Barcelo Cuernavaca hotel and share their expertise with others. Your comments encourage us to do better in the future, it is surprising to learn that your stay at the hotel was nice. We will consider comments on the prices of our restaurant menu as it is of utmost importance to us. . It... More 

Webster
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 June 2015 via mobile

We were in room 110 on bottom floor by the stairs. Very noisy location...people passing by talking loudly all hours of the night and car alarms going off. Would recommend different floor or area. A very strong sewage smell came from bathroom sink in waves. Pretty disgusting. There were bathroom amenities such as razor, shower caps...but no soap at sink... More 

Helpful?
Thank FitLikeAmy
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review

Dear guest: Infinitely thank us your comments. We are working and will continue in this line of improving our services and facilities. After his comments on the internet, immediate steps to correct this problem were taken. We are carrying out works on site, so soon you may enjoy if you grant us the privilege of a remodeled facilities. Kindest regards... More 

Madrid, Spain
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 May 2015 via mobile

I stayed at this hotel for a wedding I was attending. I am not sure if there are better hotels in the area, but this hotel was really outdated. Its just very old, there is not even an elevater, only stairs from stone (as in stone you find in the street). I was afraid to turn on the airco, as... More 

Helpful?
Thank Lindab1986
Juan C, Director Comercial at Occidental Cuernavaca, responded to this review

Dear Guest: We deeply appreciate that you convey us your commentary and experience, on my behalf and the entire staff of the hotel, I want to extend my deepest apologies. I am pleased to inform you that, the Hotel is under reshuffle process to improve all our areas, In order to provide our guests, quality and good service. Hoping that... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Barcelo Cuernavaca**** hotel is a small urban hotel situated 10 min form the historic centre of the city of Cuernavaca, the capital of the State of Morelos, to the south of the capital of the Mexican Republic. Thanks to its excellent location, the Barcelo Cuernavaca hotel is ideal for business travel and for those who wish to get to know the rich Mexican culture with its artistic and historic attractions. The hotel offers comfortable rooms in a peaceful, welcoming environment so you can enjoy your sightseeing knowing that our comfortable hotel awaits you upon your return. And, so you can enjoy some relaxation during your stay, the hotel has some fantastic facilities, such as the heated outdoor swimming pool , solarium, restaurant and bar, all in the centre of Cuernavaca. ... more   less 

Additional Information about Occidental Cuernavaca

Address: Coronel Amumada 203 | Colonia Lomas del Mirador, Cuernavaca 62500, Mexico (Formerly Barcelo Cuernavaca)
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range: £34 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Occidental Cuernavaca 3*
Number of rooms: 57
Reservation Options:
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Hotel Style:
#6 Best Value Hotel in Cuernavaca
#6 Family Hotel in Cuernavaca
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Questions & Answers

Questions? Get answers from Occidental Cuernavaca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid any exposure to the noisy courtyard if possible”
 of 5 bubbles tome227, 11 Sep 2015 | Read review
“Rooms in the inside are quieter , "street view" rooms are very noisy at night”
 of 5 bubbles hugoe728, 13 Aug 2015 | Read review
“If you want to be near the main pool, ask for a room in the "Mallorca" building on the ground floor. Your kids will thank you!”
 of 5 bubbles Becky-2006, 10 Aug 2015 | Read review
“if possible avoid rooms facing the alley, since the "Taco Charlie" kiosk is noisy till late.”
  • this is a confidence booster!
 of 5 bubbles MELAS_5, 13 Mar 2015 | Read review
“Request a room in the newer section of hotel.”
 of 5 bubbles jeffhollymx, 20 Mar 2014 | Read review
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