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Mexico City Marriott Reforma Hotel

1,294 reviews
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Traveller (343)
Room & Suite (261)
Dining (105)
Overview
  • Excellent55%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible5%
Travellers talk about
“la mansion”(21 reviews)
“elite members”(11 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,294)Write a Review
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Traveller rating
398
248
75
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50
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398
248
75
42
50
Show reviews that mention
All reviewsthe executive loungela mansionelite memberszona rosatop floorbusiness tripper dayconcierge staffvery nice hotelcentral locationbusiness centerbreakfast buffet isfitness centerchapultepec parkreformarodrigueztorres
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1 - 5 of 813 reviews
Reviewed 1 week ago via mobile

The location - very convenient location in zona rosa. I felt safe walking the streets around the hotel, even at night. The rooms - standard for Marriott. Clean , slightly on the small side, decent beds, plenty of hot water in the shower. The executive...More

Thank sdgt625
Response from José M C, Front Office Manager at Mexico City Marriott Reforma HotelResponded 1 week ago

Dear sdgt625: Thank you very much for taking the time to send us your valuable comments through this media, all your feedback is always important for us. Please accept our apologies for the situations you have kindly shared with us, we are deeply sorry because...More

Reviewed 1 week ago

I stayed here for several days on business. The hotel is conveniently located for my company's office. The room was very clean and the decor was standard Marriott. You get one small bottle of mineral water free per day - the very large bottle next...More

Thank americantravelgirl
Reviewed 1 week ago

a smaller than expected Marriott, but well appointed rooms all well maintained. The M Club Concierge lounge is huge and takes up the whole top floor and has a great outdoor patio to take advantage of the warm climate. The gym is paired with a...More

Thank richardaX5892ZJ
Response from José M C, General Manager at Mexico City Marriott Reforma HotelResponded 1 week ago

Dear richardaX5892ZJ: We were very pleasantly surprised and highly motivate by your wonderful comments. This inspires us to continue striving for a better service and surpassing guests´ expectations. We are pleased to hear that you allowed yourself to visit our Condimento Restaurant, M Club Lounge...More

Reviewed 2 weeks ago

Good choice: Somewhat aging property but generally maintained, typical Marriott in most respects. Rooms are a bit tight with 2 double beds but in modern style and plenty of AC plugs. Bathrooms somewhat older (but good lighting). Though slow drain in tub and the sink...More

Thank roadwarrior30
Response from Marriott_Reforma, Front Office Manager at Mexico City Marriott Reforma HotelResponded 1 week ago

Dear roadwarrior30: Thank you very much for taking the time to send us your valuable feedback by this media, it is very important for us. Please accept our apologies for the situations you have kindly shared with us, please be sure that our managers involved...More

Reviewed 2 weeks ago

Nice hotel, room almost ruined by the impossible thermostat which even the bellboy could not explain. When I did get it working it was too sensitive going on and off almost constantly and briefly, starting with high fan dropping down to low; interfered with comfort...More

Thank Allenchicago39
Response from Marriott_Reforma, Front Office Manager at Mexico City Marriott Reforma HotelResponded 2 weeks ago

Dear Allenchicago39: Thank you very much for taking the time to send us your valuable comments in regard your recent stay with us. In order to follow up, it would be very important for us to know more details about your stay like your confirmation...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$175 - US$382 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Mexico City
#16 Family Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#28 Business Hotel in Mexico City
#28 Romantic Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$175 - US$382 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Mexico City
#16 Family Hotel in Mexico City
#19 Luxury Hotel in Mexico City
#28 Business Hotel in Mexico City
#28 Romantic Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (343)
Room & Suite (261)
Dining (105)
Pool & Beach (30)
Amenities (24)
Business Centre & Event Rooms (10)
Family and Play Areas (2)
Nearby
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars,
boutiques and bistros, Zona Rosa is perfect for those
looking to have a great time to socialize, have fun
and be part of the great LGBT community in Mexico
City. Day or night, it’s possible to spend the entire
time exploring, drinking, dancing and shopping while
being amazed by its classic yet eclectic European
style. Reforma’s luxury hotels and world renowned
...More
Questions & Answers
Ask a question
Dipearl
29 December 2017|
AnswerShow all 8 answers
Response from CHRISTENPOMPA | Reviewed this property |
The earthquake affected la condesa and la roma neighborhoods really bad and many buildings in the south of the city. all the tourist areas are pretty safe like reforma, bellas artes, polanco, chapultepec and downtown.
1
Vote
JMSTraveler00
20 October 2016|
AnswerShow all 2 answers
Response from Jennifer D | Reviewed this property |
There are no self-serve laundry facilities on-site. If the hotel's own laundry charges are exorbitant, I'd suggest asking the Concierge about laundromats. I don't recall seeing anything locally but there may well be one... More
1
Vote
workhplayh
23 September 2016|
AnswerShow all 4 answers
Response from Will B | Reviewed this property |
Hi, I stayed for a week with work and walked most days to the office in the morning and evening. Never had an issue or felt unsafe. Definitely did not see any red light activity :)
2
Votes
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1234
Room Tips
"Great central location to Paseo de la Reforma and the Chapultepec Castle and park."
Read review
"10th floor and above you get a nice city view"
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"Ask for the rooms on the Reforma side."
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"Request higher floors and the 15th floor for immediate access to the lounge upstairs!"
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