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Sheraton Mexico City Maria Isabel Hotel

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Sheraton Mexico City Maria Isabel Hotel
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1,314 Reviews from our TripAdvisor Community

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Showing 773: English reviews
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Carmichael, California
Reviewed yesterday NEW

Our room looked right at the Angel on the Reforma and yet we weren't bothered by the noise. We ate at the Club Room for breakfast and had some late afternoon snacks there as well. The staff at the Club Room could not have been kinder or friendlier. The food there was very good and it was so convenient and...

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Helpful?
Thank Mamagoose75
Washington DC, District of Columbia
Reviewed 2 days ago NEW

Mexico City is so much more than what the Mexican tourist places are. The food is different, the people are different, and attitude is different. Amazing city, full of culture, history, color, fine restaurants, incredible service. You can go non-stop for a week and still not see and do everything. Really enjoyed our week there. No issues with the altitude,...

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Thank 281ron
Sugar Land, Texas
Reviewed 2 days ago NEW

I have stayed at the Sheraton on the Reforma multiple times in the last 3 months. The hotel is very large and can be very busy with business meetings. The rooms on the Reforma are typically very good however the rooms in the back tower can be hit or miss. This is one of the few hotels that I have...

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Helpful?
Thank craig s
Puebla, Mexico
Reviewed 3 days ago NEWvia mobile

The hotel is in a great location price is also good. Breakfast buffet is very good. But the rooms the decor is just out of date. It all looks like one is reliving the 70's. The restaurants are not very welcoming. Just to sleep and with great restaurants around the corner it's perfect

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Helpful?
Thank marc20303
Jorge Armando L, Front Office Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Marc20303 Thank you for your visit and for taking the time to review us. I will be sharing your comments with the appropriate areas to take proper actions and ensure your feedback is used to improve and excel in our service. We hope to have the opportunity to host you in your next stop to Mexico City.

Toronto
Reviewed 5 days ago NEW

I stayed in the Sheraton recently for 3 days and was disappointed on many levels but mainly service. I had booked one queen bed, upon check in, they told me that your beds are dependant on availability and that they didn't any rooms with one bed in the entire hotel. I went online to check their site and saw that...

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Helpful?
Thank Sara V
Management response:

Dear Sara V, We aprecciate the time taken to write about your experience with us. We are verifying what happen with your booking and will take action based on your comments in order to improve our service and fullfil our guests needs.

South America
Reviewed 1 week ago

BEST HOTEL IN MEXICO CITY, ASK FOR A CLUB ROOM The best hotel in Mexico City , After 98 countries, I always expect more and this hotel look old from the outside, but inside is the best Tell your company to book club access rooms, The club room has access to free brekafast in the 18 floor , also snack...

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Helpful?
Thank VENEZUELANMD
Berlin, Germany
Reviewed 1 week ago via mobile

The suite room we stayed was rather smaller than I expected. But the location of the hotel was really good for shopping as well as sightseeing. They have a very kind butler and receptionists on the 18th floor. The breakfast buffet was excellent, fresh and delicious.

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Helpful?
Thank Izabell L
Bangkok, Thailand
Reviewed 1 week ago via mobile

Nice bright rooms with a large comfortable writing desk and very good beding. Hotel is perfect located in the financial district of the city and close to the historical city. Do not expect gourmet food in the restaurants of this hotel. Breakfast is somehow ok.

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Thank Friedrch M
Reviewed 1 week ago

This was my 2nd time staying here and I'm happy to say that I will return. The first time I stayed here we were able to get a room with a view of the Angel. Not so this time but the hotel staff are very attentive and friendly. The bellman Effrain was exceptional. The best thing about the hotel is...

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Thank Timoleon S
Reviewed 1 week ago via mobile

I was rather disappointed in this hotel. It is in a prime location and has a nice Starbucks cafe. the room that I stayed in on the 18th floor had a rather outdated bathroom. It took ages for the hot water to come and the shower was the complete opposite of a power shower. Also the toilet was separate from...

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Helpful?
Thank Henrice A
Management response:

Dear Mr. Enrice A, Thank you for taking the time to tell us about your experience with us. We regret to hear that your experience was not as pleasant as it should, we will take your comments to the different areas to improve our services and give our best to our guest. We would be glad to have you here...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 

Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: £92 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Reservation Options:
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton
Hotel Style:
#24 Luxury Hotel in Mexico City
#25 Family Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mexico City Maria Isabel Hotel staff and other travellers.
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Questions? Get answers from Sheraton Mexico City Maria Isabel Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have little or no view, but, are quiet as a result. Ask for a view, if they have it”
 of 5 bubbles 281ron, 25 Feb 2017 | Read review
“Book a room in the Reforma tower -- the rooms in the back tower are less expensive but simply not as nice.”
 of 5 bubbles 351craigs, 25 Feb 2017 | Read review
“ask for a room looking ath the angel”
  • my room had 2 bathrooms, and a couch, beisdes the bed
  • room view
 of 5 bubbles VENEZUELANMD, 20 Feb 2017 | Read review
“some rooms have a great view to the square, some face a wall”
 of 5 bubbles miguelgU9833NP, 10 Feb 2017 | Read review
“Be a member of the Starwood club.”
 of 5 bubbles WorldTraveler20c, 2 Feb 2017 | Read review
5 of 5