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Hyatt Regency Mexico City

Booking.comUS$231*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$279*
US$231*
Great Deal
US$237*
US$279*
US$231*
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Hyatt Regency Mexico City
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1,851 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Mexico City
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Showing 1,090: English reviews
New York, United States
Reviewed 10 August 2016

Staff is very friendly, hotel is conveniently located in the heart of Polanco. Amazing breakfast buffet and very comfortable rooms. Excellent hotel for conference meetings and events, large rooms with very good catering service.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Ana A
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Ana, I am more than happy to know that you had such a great experience during your recent stay and event with us. Thank you for taking the time to share your comments with the TripAdvisor community and for your five-star evaluation. Here at Hyatt Regency Mexico City we aim to care for our guests so they can be...

Portland Or, United States
Reviewed 6 August 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Maria Eugenia B
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

USA
Reviewed 5 August 2016

I've given the place four stars only because I really prefer a smaller hotel with a more local feel. This is a beautiful hotel, fantastic amenities, well appointed rooms, excellent staff. I can't complain at all about anything in regards to my stay at the hotel. I simply have a personal preference for smaller hotels which give me more of...

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Helpful?
Thank sunluvit
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you for taking the time to share your review with the TripAdvisor community. It is through comments such as yours that I know we are on the right track and that we are accomplishing our main purpose: to care for our guests. As you might be aware, our hotel was recently renovated, which allows us to provide...

Reviewed 3 August 2016 via mobile

We are loyal Hyatt members and stay at Hyatt anywhere we visit. Hyatt Regency in Mexico City seemed very business centered, but turned out to be perfect stay for us here. Hospitality at its best at this Hyatt. It has everything what we need, upscale fine dining, bakeries, tennis courts, gym, pools plus host of other room amenities. Bathrooms are...

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Helpful?
Thank Poonam B
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you so much for your loyalty! We very much appreciate you taking the time to write such amazing comments about our hotel and to share them with the TripAdvisor community. At Hyatt Regency Mexico City, we work hard to go above and beyond. We do not settle for delivering excellent service, we aim to care for people...

Crawley, United Kingdom
Reviewed 1 August 2016

*The service I received by all departments within this hotel property was excellent. *The room was of a large size and fully furnished. *Location of the hotel is within a nice Suburb of MEXICO CITY, With shops and restaurants around the area of the hotel. There is a metro station within 5 min walk. *Best thing about the hotel was...

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Helpful?
Thank littlebenny1
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you very much for your awesome review and five-star rating. I noticed you visited us a few months ago, so I am glad to know you returned and had another extraordinary experience. Thank you for your loyalty. Like I said the last time, at Hyatt Regency Mexico City we do not settle for delivering excellent service; we...

Atlanta, Georgia, United States
Reviewed 31 July 2016

I have traveled the coastal regions of Mexico for years. The coastal regions have all been for pleasure. But this past week I had the opportunity to visit Mexico City on business and you can't help being there for business and not experience pleasure! I will expertly tell you that if your visiting for leisure, tourism or business THERE IS...

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Helpful?
Thank Duane T
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Duane, I am more than happy to know that we provided such an extraordinary experience during your stay with us. I have shared your comments with the entire team and we are all very excited to welcome you back to your home away from home on your next visit to Mexico City. Our main purpose is to care for...

New York City, New York
Reviewed 29 July 2016

The hotel offered us (supposedly) the best rate it could and, according reservations office, the rate was even better than Hotels.com and Expedia. Plus they recommended us not to reserve through Hotels.com or Expedia arguing that these sites are not trustworthy. This was totally false. Our colleagues reserved through one of this sites and they have no problem at all...

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Helpful?
Thank bibi_arc
MEXHR-M, Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you for taking the time to share with the TripAdvisor community your comments and opinions about your recent experience at Hyatt Regency Mexico City. We aim to care for our guests, and our policy of guaranteeing the best rate is one of the ways we show this care. If guests are able to find a better rate...

Arlington Heights, Illinois
Reviewed 27 July 2016 via mobile

In the past I have stayed at many Hyatt properties and several Hyatt Regencies in the US and expected the same nice experience when entering the Mexico City property. Well... This is different. The lobby, restaurants, room and especially the staff are superb. Everything is clean, modern and welcoming. The amenities in the room were so thoughtful and somewhat surprising;...

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Helpful?
Thank bwillis72
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you for your loyalty to the Hyatt Regency® brand. Here at Hyatt Regency Mexico City, we look for new ways to achieve our main purpose so that our guests can experience our genuine care. The entire team is very happy to know that our hard work is paying off and that we are exceeding the expectations of...

Rio de Janeiro, RJ
Reviewed 27 July 2016

I have decided to stay at Hyatt Regency Mexico City because of three main factors, location, gym and high level service. I stayed for 3 nights (one night break in Monterrey) and then another 9 nights in a row. Let's start with an overall summary and then will give details: Room - 3.5/5 Food Quality - 5/5 Gym/Sauna - 5/5...

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Helpful?
Thank Hugo H
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Hugo, I would like to thank you for taking the time to share your detailed experience. For us is very important to have feedback from our guests, since are comments such as yours that allows improving every day. I am delighted to read that you enjoyed our facilities. As you may know, last year we finished a complete renovation;...

Ciudad Juarez, Mexico
Reviewed 27 July 2016

Business trip to CDMX that made me sleep overnight because of schedule. So I got to spend the night at Hyatt Regency which is a really nice hotel. Clean, tidy, nice atmosphere and located in Polanco close to the business district. A recommendable experience.

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Helpful?
Thank Koquena
MEXHR-M, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Here at Hyatt Regency Mexico City, we aim to care for our guests so they can have incredible experiences. I am very happy that my entire team accomplished this purpose during your stay. Thank you very much for your review and comments. We are more than happy to know that you had such an extraordinary time with us,...

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04/06/2017 05/06/2017
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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11550, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: £129 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Expedia, Booking.com, Travelocity, Hotwire, Hyatt Hotels Corporation, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#7 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Mexico City staff and other travellers.
18 questions
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New Jersey
2 months ago
New Jersey
3 months ago
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2 months ago
7 months ago
Rye, New Hampshire

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Questions? Get answers from Hyatt Regency Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room nearer the lift.”
, 19 May 2017 | Read review
“Higher floors have great views”
  • Every day was a spectacle!
  • A lovely green area, this is the Modern Art Gallery grounds
  • Volcanic mountains!
StarrOxford, 8 May 2017 | Read review
“Be sure to book a room overlooking the park. The extra cost is minimal and well worth it.”
nocutescreenname, 5 May 2017 | Read review
“Book with American Express for extra benefits”
MSHOUTX, 5 May 2017 | Read review
“Ask for a city or mountain view”
MsLondon2, 2 May 2017 | Read review
5 of 5
Booking.com
US$231* /night
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Hotels.comUS$237
TripAdvisorUS$231
HotelQuicklyUS$279
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Prices are for 1 room, 2 adults
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