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Emporio Reforma

Traveller (211)
Room & Suite (129)
Dining (27)
Certificate of Excellence
About
Location
Cleanliness
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Value
Certificate of Excellence
Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
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1,275Reviews
390Photos
14Q+A
52Room tips
Traveller rating
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Popular mentions
I probably would stay there again. The room was clean, the bed was comfortable, minimum exterior noise, security was tight, but the check out process was weird. For breakfast, the food was mediocre and expensive; you're better off eating down the street.
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Review collected in partnership with this hotel
Response from AsistenteD2, Director General at Emporio Reforma
Responded 4 days ago
Dear Mr. Samuel C. We thank you very much for having selected Emporio Ciudad de México Hotel for your recent stay and also take the time to share your experience. We really appreciate your feedback and we have pass on your comments to the Front Desk and Food and Beverage managers to work on them inmediately. It has been our pleasure to serve you and we hope to do it again in the near future. Yours Sincerely, Lic. Iliana Cortés Palacios Directora General
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Best location, best breakfast buffet, helpful and friendly staff. Our second extended stay. Walking distance to many attractions and restaurants. Saturdays are are a real treat as the Reforma is closed to traffic with only walkers and bicyclist.
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Response from AsistenteD2, Director General at Emporio Reforma
Responded 27 Nov 2018
Dear Guest, We thak you very much for your preference and for the time dedicated to share your experience. We are glad to hear you enjoyed your stay with us and the breakfast was really good. On behalf all associates, we are greatful for having selected Emporio Ciudad de México Hotel this time and we look forward to your prompt return in the nearest future. Cordially, Lic. iliana Cortés Palacios General Manager
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I felt like a VIP upon entering and all throughout my stay at the Emporio. For example Guadalupe at the restaurant, made me feel welcome and did everything she could to serve me promptly and with a smile. This was the case with most of the staff. The room was nice but had a
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Response from AsistenteD2, Director General at Emporio Reforma
Responded 10 Nov 2018
Dear Guest, It is so important to receive news from our guests. We thank you very much for the time dedicated to share your experience with us. We are glad to know we made you feel comfortable during your recent stay. We appreciate your feedback and be sure that your comment has been passed on the Maintenance Manager to work on it inmediately. On behalf all associates, specially Ms. Guadalupe Segovia at the Codimento Restaurant, we are greatful for your preference. And she will be mentioned next monthly meeting for her great service. We look forward to seeing on your next trip to Mexico City. Yours truly, Lic. Iliana Cortés Palacios General Manager
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Would not stay there again: extremely overpriced room rates and bad quality of room (extremely small and smelly rooms, hard pillows, very old/used furniture, bathroom without window and very loud fume fan)
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Review collected in partnership with this hotel
Response from AsistenteD2, Director General at Emporio Reforma
Responded 10 Nov 2018
Dear Guest, We thank you very much for having selected Emporio Ciudad de México Hotel for your recent stay and also take the time to help us with your feedback. For us it is really important to have your opinion about our facilities and service to be able to improve them. The Housekeeping, Maintenance and Sales Managers have these remarks and will take care of them inmediately. We offer you a sincere apology for not meeting your expectations. We hope to have a new opportunity to serve you better in your next trip to Mexico City. Kind regards, Lic. Iliana Cortés Palacios General Manager
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Classic gem of a Mexican Hotel that although is in the heart of this huge city still maintains a family feel. Rooms are clean, staff are helpful and polite and the food is great. Mario Perez manages the restaurant brilliantly. He hospitable, courteous and knowledgeable, he
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Response from AsistenteD2, Director General at Emporio Reforma
Responded 5 Nov 2018
Dear Guest, It is a really privilege to receive news from our guest . We thak you very much for your comments. We are glad that you enjoyed your stay at the hotel and your visit to the Restaurante was great. On behalf all associates, specially Mr Mario Pérez Condimento captain, we are greatful for your preference. We will recognize him in our nexth monthly meeting for his brillant participation. We look forward to seeing you on your next trip to Mexico City. Cordially, Lic. Iliana Cortés Palacios Directora General
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All photosTravellerRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorEmporio Reforma
The Jr Suite at the Emporio Reforma
Professional photo exclusively commissioned by TripAdvisorEmporio Reforma
The Jr Suite at the Emporio Reforma
Professional photo exclusively commissioned by TripAdvisorEmporio Reforma
The Double Room at the Emporio Reforma
Bathroom
Photo provided by managementEmporio Reforma
Habitación Doble
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12345626
How much is the breakfast buffet?
FREE.... well It’s included in the room cost and it’s fabulous!!!! Lots of choices, fresh and sone things made to order.
1 vote
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Uber is the best and cheaper option and the uber drivers were all great.
0 votes
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How far is this hotel from The basilica de Guadalupe?
It is a 25 minute drive to the basilica so taking an uber or taxi would be best. Once you got there they dropped you off and you walk all around the plaza there with both of the the basilicas.
0 votes
probably best to ask the hotel. Depends on how late your checkout is.
0 votes
is there an elevator?
Yes
1 vote
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123
"Stay far away from the elevator, it is NOISY!"
"expect light noises at night but as soon you fall asleep no more !!"
"Smells Like Drain, Honest"
"Choose a higher floor to minimize traffic noise."
"Bigger room or ask for a suite."
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12345611
PRICE RANGE
US$72 - US$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emporio reforma mexico cityemporio reforma hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityJuarezCuauhtémoc District
NUMBER OF ROOMS
145
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