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Galeria Plaza

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Galeria Plaza
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734 Reviews from our TripAdvisor Community

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Showing 345: English reviews
San Diego, United States
Reviewed yesterday NEW

We stayed four nights here and it was a great location fo visit Ciudad de Mexico. There is a nice rooftop pool, clean rooms, friendly staff plenty of restaurants and not too far from the airport. The restaurant was a bit pricey so we only had one breakfast there

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Helpful?
Thank Edwin B
Los Angeles, California
Reviewed 2 days ago NEW

This big hotel may be a 5 star hotel after the conference halls and pool renovation will be completed. The staff is very friendly and the rooms are large and equiped with all amenities. The breakfast includes many local dishes and a lot of fruits. Warm thanks to the Bar girls and the Business Center lady for helping us.

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Helpful?
Thank 7625Gabriel
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

We are pleased to learn you have enjoyed our service and facilities. We will continue making changes and continuously improving so that we may always meet your expectation. We look forward to serving you when visiting Mexico City again!

Oxford, UK
Reviewed 2 days ago NEW

Inconsistent room servicing: sometimes no flannels, sometimes only only one hand towel, coffee only provided on the last 2 days - and charged for 2 minibar uses, even though we had just put them to one side. Room cold. so heater had to be requested. Internet unsuitable for streaming. Breakfast selection very limited in Exec lounge: the only hot item...

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Helpful?
Thank Lisa&MartinD-E
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Dear guest, thank you for your feedback. We would like to offer our sincere apologies for not meeting your expectation. Your comments are very valuable to us and we have involved the related managers to implement actions to improve our performance. Please rest assured we can and will make it better.

Reviewed 5 days ago NEW

This hotel was comfortable, with reliable WIFI and a super-friendly staff, in a great location. The rooftop pool area was very nice also. They were still working on some of the rooms when I was there. I imagine that the lounge area by the pool will be a hit when it's complete.

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Helpful?
Thank Jessica M
Rafael L, ´Rooms Division Manager at Galeria Plaza, responded to this review

Thank you very much dear guest for your kind opinion! We are glad to know our service and facilities have met your expectation. Certainly, we have just finished working on our rooms at the roof top and we are in the last details of the meeting rooms also at the same level at the opposite side. By the end of...

Tel Aviv, Israel
Reviewed 6 days ago NEW

Hotel in a good location. WiFi OK. Good breakfast. Large spacious room. Shower so-so, a little light in the room. When I was at (mid December), the heating was not working and It was cold in the room. I asked and gave me a portable heater. No bottled water in the room. Outstanding service of the front desk and the...

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Helpful?
Thank YZyz48
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Thank you very much dear guest for your feedback. It is very valuable as it is the only way to measure our performance and improve our processes. Please rest assured that we have already worked on the heating system and soon we will have it working as expected. About the water and other in-room amenities, our property will launch a...

London
Reviewed 6 days ago NEW

Nice hotel, centrally located; there was a good selection of food at breakfast (including some lovely Mexican dishes) which was very reasonably priced. The staff were also very helpful; check in/out was efficient

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Helpful?
Thank ESetti
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Thank you dear guest for your kind opinion. We are glad to know that the service, facilities and food have met your expectation. We hope we will be your home away from home when visiting Mexico City again.

Zurich, Switzerland
Reviewed 1 week ago

The room was comfortable and clean, the staff were all very helpful Only negative comments is that the toiilet flush did not work well, water pressure in the shower was poor and at times there were a lot of noise from the airconditioning, system.

Review collected in partnership with this hotel
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Helpful?
Thank Andy P
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Thank you dear guest for your kind feedback. Our Chief Engineer has taken note of your comments and is already working in actions to correct these issues. We look forward to another opportunity of serving ¿you and that you may check in person our improvements.

Luna Pier
Reviewed 1 week ago

My wife and I made reservation at this hotel for four nights. We upgraded to the Club Floor for $50.00 per night extra because the hotel described a quality stay with breakfast and light evening food. The hotel Had us check in on the club floor which was OK but immediately they moved us two floors down to an inferior...

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Helpful?
Thank ARTarea51
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Dear guest, as a service-oriented company, we appreciate your feedback as it is very valuable to us for being the main way to measure our performance and improve our processes. Please rest assured your comments are taken into account and we are implementing new processes to enhance our executive level guests' experience. We look forward to another opportunity of serving...

Phoenix, Arizona
Reviewed 1 week ago

stay instead at the NH down the street. it's same price and 100% better. Galeria staff are RUDE and disrespectful. They do not like Americans. They were so unpleasant that I hated to come into contact with them. The room was old and the amenities were terrible. I called 3 times to get a bathrobe. I had 1 in my...

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Helpful?
Thank scottdjakub80
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Dear guest, we sincerely regret the inconveniences and please rest assured we have made a deep research to find out exactly what happened. All the involved managers have gathered to review this situation and to implement actions that will avoid this to happen again. Through the years we have worked in building a good service reputation and realize that an...

Columbus, Ohio
Reviewed 1 week ago

Would give it 4 points, but because I got a very good deal on Hotwire I am giving it 5. Good quality 4 star hotel US standards. Good service, good size room. Location is a little questionable because for most of the attractions you'll have to take a subway with a connection. Full size supermarket is 15 min walking. Better...

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Helpful?
Thank Yuri P
Rafael L, Rooms Division Manager at Galeria Plaza, responded to this review

Dear guest, thank you for sharing your comments in this forum. We highly appreciate you have enjoyed our facilities and service and look forward to another opportunity of serving you again soon.

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Staying in Reforma / Zona Rosa

Neighbourhood Profile
Reforma / Zona Rosa
Equipped with some of the best discotheques, bars, boutiques and bistros, Zona Rosa is perfect for those looking to have a great time to socialize, have fun and be part of the great LGBT community in Mexico City. Day or night, it’s possible to spend the entire time exploring, drinking, dancing and shopping while being amazed by its classic yet eclectic European style. Reforma’s luxury hotels and world renowned sculptures such as El Ángel de la Independencia give Paseo de la Reforma a wonderful atmosphere along the corridor, a beautiful place for a long and romantic walk.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Galeria Plaza Reforma offers a variety of 433 rooms and suites. For our corporate travelers we provide three Executive Floors with direct access to our exclusive Executive lounge. The hotel's central location in the Reforma Avenue. ... more   less 

Additional Information about Galeria Plaza

Address: Calle Hamburgo 195 | Col. Juarez, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Price Range: £74 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Galeria Plaza 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Galeria Plaza Hotel Mexico City
Galeria Plaza Mexico City
Hotel Style:
#28 Luxury Hotel in Mexico City
#35 Romantic Hotel in Mexico City
#62 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Galeria Plaza staff and other travellers.
26 questions
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6 months ago
Los Angeles, California
over a year ago
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1 month ago

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Questions? Get answers from Galeria Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Skip this one”
 of 5 bubbles ARTarea51, 7 Feb 2017 | Read review
“not safe, terrible views, no amenities, rude staff”
 of 5 bubbles scottdjakub80, 7 Feb 2017 | Read review
“Odd numbered rooms have a better view imho. I prefer floors 7 & up.”
 of 5 bubbles TJMexico, 27 Jan 2017 | Read review
“Executive floor (9-11) rooms will get you a free breakfast in the lounge on the 11th floor.”
 of 5 bubbles CPTflyer, 2 Nov 2016 | Read review
“Nice Clean hotel”
 of 5 bubbles darwinj2014, 5 Oct 2016 | Read review
5 of 5