We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

JW Marriott Hotel Mexico City

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
JW Marriott Hotel Mexico City
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

956 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 679: English reviews
Ridgefield, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

I switched my reservation from the Courtyard revolucion a day before I arrived and am very pleased I did. JW Marriott's are higher rater as we know but I will say it is worth it. Now the hotel itself is not what I would call new but it is elegant, clean and updated. The location is premium. Starbucks across street... More 

Helpful?
Thank Joseph D
Greenwich, Connecticut
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 days ago NEW

JW Marriot is located in the upscale Polanco area. It's located close by so many great restaurants, coffee shops and bars. It's also walking distance to the Anthropology Museum and Chapultepec park. The hotel is not very modern or trendy, but it's very nice and clean. The staff is very friendly and service is great. We enjoyed our stay here.

Helpful?
Thank travelelover
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Travelelover, thank you for choosing the JW Marriott mexico City, as you mention the location of the hotel make us a great option for leisure and business travelers, very close of financial districts or museums, besides that we have on of the best views of the city. whenever you have the chance to return you should try our executive... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW via mobile

Had a delayed flight and we couldn't get a room through the airline, we got to the premises and Monica, the concierge was extreme nice, helpful and took excelente care of us. She made our day!! Thank you Monica!!

Helpful?
1 Thank J Andres A
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear J Andres, thank you for choosing the JW Marriott Mexico City, we are glad to know that Monica could help you and took care of you during your stay with us. she is a truly example of the kind of service that all our associates try to provide. thank you for taking the time to write a comment, sincerely... More 

Mexico City, Mexico
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago NEW

very well situated hotel, accessible and comfortable with a fancy look and feel. Near great restaurants and parks made it a great place to stay with the whole family. Great view of Chapultepec from our window.

Helpful?
Thank Pedro G
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Pedro, thank you for choosing the JW Marriott during your most recent trip. as you mention we are very well located in Polanco Area very close of a variety of restaurants and attractions, i hope you enjoyed our restaurant Xanat with a great selection of Mexican cusine. thank you for taking the time to share your experience with other... More 

San Francisco, CA
Level Contributor
191 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 1 week ago

While not as modern or trendy as some newer hotels, the JW Marriott Mexico City makes up for it with excellent service, a friendly and comfortable executive lounge, tasteful rooms, and a convenient location in upscale Polanco. All in all, an excellent choice. Arriving early evening to Mexico City Airport, we took a prepaid taxi (Sitio 300) to the hotel... More 

Helpful?
Thank Aram K
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Aram, thank you for taking the time to share your experience at the JW Marriott Mexico City and for being a Marriott Rewards Gold Member. We are very happy to hear that you have a great experience during your stay with us. and that you could experience our executive lounge. thank you for choosing JW Marriott mexico City and... More 

Level Contributor
131 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 week ago

I was given a complimentary room upgrade to a park view room with very spectacular overview on the forest and national concert hall. Executive lounge was very exceptional in service and food variety and quality in breakfast and dinner. Fitness center with heated pool, jacauzzi, and sauna rooms is open from 5 AM to 10 PM daily. Room was very... More 

Helpful?
Thank bachelor8
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Bachelor8, thank you for choosing the JW Marriott Mexico City, we are happy to hear that you enjoyed your stay with us, we will be happy to see you again whenever you have the chance to comeback to Mexico City. sincerely Francisco Castrejon Dir of Rooms More 

Savannah, Georgia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

I stayed at the JW Marriott Mexico City for a long weekend with a girlfriend. This was her first trip leaving the USA and we could not have picked a better place to stay. The staff was very friendly and helpful, especially since neither of us speak much Spanish. The hotel is located in Polanco, which is a beautiful area... More 

Helpful?
Thank Clementine222
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Clementine222, thank you for choosing the JW Marriott Mexico City. we know that traveling to some new place with other language could be a little intimidating , that why we put an extra effort to make our guest to feel safe and secure. did you try our outdoor pool or our restaurant Xanat, if not this could be an... More 

San Francisco, California
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Excellent room, however, a little smaller than expected. The location is great for a walk to Palanco or El Bosque. The staff is friendly and helpful, and the there are few great restaurants within the hotel. For convenience, Starbucks is right across the street as well as a small all-night convenience store. Basic gym has all the standard equipment including... More 

Helpful?
1 Thank capriskman
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Capriskman, Thank you for choosing the JW Marriott Mexico city as your destination, we area happy to hear that you enjoyed the service and the location, when you are planning your next trip to Mexico City you should try our executive lounge with a great view but even better service from our staff. thank you for sharing your experience... More 

Milwaukee, Wisconsin
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Where do I start? This hotel was beautiful, the location was great and it felt very safe. The staff probably provided the best customer service I've ever experienced, they were all so kind and immediately willing to help with any request we had. The breakfast buffet was excellent and had many options and lots of hot savory and sweet items,... More 

Helpful?
2 Thank Lauren S
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Lauren S, Thank you for sharing your experience at the JW Marriott Mexico City with other travelers. Our Associates always do their best to create a great impress in all our guest, we are really happy to hear that we achieved this goal with you and your group. please comeback soon to enjoy some extra days in Mexico City,... More 

Toronto
Level Contributor
724 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 589 helpful votes
Reviewed 2 weeks ago

This hotel is located in the Polanco area with easy walking distance to many restaurants, and bars as well as Chapultepec Park and the Museum of Anthropology. The metro stop (Auditorio) is almost across the street. We arrived late in the evening. We used the Marriott online check in and the room was ready. Check in was quite fast. We... More 

Helpful?
2 Thank TorontoMusicman
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Toronto Musicman, thank you for choosing the JW Marriott mexico city during your most recent trip. we are glad to hear that you have such a pleasant stay with us, all our associates always try to do their best to create memorables experiences for all our guest, Janet & David are a truly great example of that, thank you... More 

793 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (389)
Viewed
Room/Suite (61)
Viewed
View from Room (36)
Viewed
Pool/Beach Area (28)
Viewed
Hotel & Grounds (66)
Viewed
Bathroom (13)
Viewed
Dining (28)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (153)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (211)
Viewed
Amenities (11)
Viewed
Corner Suite (28)
Viewed
Executive Suite (42)
Viewed
Jr Suite (29)
Viewed
Pool (10)
Viewed
Dining (29)
Viewed
Standard Double (30)
Viewed
The Hotel (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (193)
Viewed
Business Centre/Function Rooms (28)
Viewed
Room/Suite (69)
Viewed
Hotel & Grounds (48)
Viewed
Pool/Beach Area (2)
Viewed
Dining (13)
Viewed
Bathroom (6)
Viewed
Other (27)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Polanco
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#9 of 307 in Mexico City
1,514 reviews
Polanco
Las Alcobas Mexico DF
Las Alcobas Mexico DF
#1 of 307 in Mexico City
582 reviews
The St. Regis Mexico City
#6 of 307 in Mexico City
833 reviews
Show Prices
Show Prices
Show Prices
Reforma / Zona Rosa
Four Seasons Mexico City
Four Seasons Mexico City
#10 of 307 in Mexico City
1,068 reviews
Marquis Reforma Hotel & Spa
#16 of 307 in Mexico City
1,025 reviews
Polanco
W Mexico City
W Mexico City
#27 of 307 in Mexico City
817 reviews
Show Prices
Show Prices
Show Prices

Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: £161 - £386 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Marriott, Orbitz, Hotels.com, Booking.com, Expedia, Travelocity, Cheap Tickets, Priceline, Odigeo and Jetsetter so you can book your JW Marriott Hotel Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#2 Family Hotel in Mexico City
#3 Spa Hotel in Mexico City
#5 Business Hotel in Mexico City
#5 Luxury Hotel in Mexico City
#6 Romantic Hotel in Mexico City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the upper levels have a better view! ASK or even DEMAND the ones facing Chapultepec!!”
 of 5 bubbles pedrog795, 28 Nov 2016 | Read review
“Best views are toward the park”
 of 5 bubbles capriskman, 24 Nov 2016 | Read review
“Rooms facing Campos Eliseos will be louder on the weekends”
  • View towards Campos Eliseos and Polanco
  • View towards Chapultepec park
 of 5 bubbles , 22 Nov 2016 | Read review
“The views from the high floors are excellent.”
 of 5 bubbles celebrationtiger, 17 Nov 2016 | Read review
“Ask for park views on the upper floors”
 of 5 bubbles alejandroj485, 16 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay