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JW Marriott Hotel Mexico City

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JW Marriott Hotel Mexico City
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995 Reviews from our TripAdvisor Community

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Showing 707: English reviews
San Antonio, Texas
Reviewed 4 days ago NEW

We were able to walk from this hotel to nearby restaurants and enjoy the neighborhood. The staff are so helpful. The executive level breakfast had delicious muesli & fruit, but the eggs and bacon left a lot to be desired. Next time we'll eat out, as the restaurants are plentiful and offer such a variety of fresh produce, seafood and...

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Helpful?
Thank yogimamacita
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest thank you for choosing the JW Marriott Mexico city and for taking the time to share your experience with other travelers we would like to see you again, please comeback soon sincerely Francisco Castrejon Dir of Rooms

New York City, New York
Reviewed 5 days ago NEWvia mobile

We had a short trip to Mexico City and enjoyed the hotel. The staff is very friendly and welcoming, especially in the lobby. Also, it's a great location near shopping, dining and nightlife. We would recommend the JW Marriott to travelers.

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Helpful?
Thank Annah P
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Annah Thank you for taking the time to share your experience at the JW Marriott Mexico City we are very plased to hear that you have a great stay with us, as you mention we are very well located to the best attractions in Mexico City. We hope to see you very soon sincerely Francisco Castrejon Dir of Rooms

Westport, Ireland
Reviewed 6 days ago NEW

This was our first stay here and we could not have been happier. The overall service was incredible! Our concierge Ernesto gave great restaurant recommendations and helped us set up a trip to the pyramids with an excellent guide. Our room was clean and very comfortable. Great location. Walking distance to many interesting sights. Will definitely go back.

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Helpful?
Thank 04onthego02
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to share your experience at the JW Marriott Mexico City we are very happy to hear that you have a great weekend with us, we will be glad to see you again whenever you have the chance to comeback to Mexico City Thank you for choosing the JW Marriott Mexico City Sincerely...

Atlanta, Georgia
Reviewed 2 weeks ago

This was my third or fourth stay at the wonderful JW Marriott in Polanco. The staff set a very high bar on service in my previous stays and I wasn't disappointed. Everyone goes out of their way to make you feel welcome without being overbearing. The room was spacious and well appointed. Not that I had time to watch TV...

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Helpful?
Thank Mike P
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Mike, thank you for choosing the JW Marriott Mexico City during your most recent trip we are happy to know that you enjoyed your stay with us during your different stays with us. we will be happy to see you gain whenever you have the chance to comeback sincerely Francisco Castrejon Dir of Rooms

Reviewed 2 weeks ago

We stayed here for 3 nights in Jan. The room was spacious and beautiful as to be expected from a JW Marriott. But what made the stay exceptional was the wonderful service we received. We ordered room service one night and the meal came within 30 minutes on a beautiful tray. When I called the desk to have the tray...

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Helpful?
Thank bklyngal54
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, thank you for taking the time to share your experience at the JW Marriott Mexico City, we are glad to know that we helped you to create a memorable experience during your visit. we will be very happy to see you again whenever you have the chance to comeback. thank you for choosing the JW Marriott Mexico City...

Irapuato, Mexico
Reviewed 3 weeks ago via mobile

Well trained personnel with costumer focus. Excellent! Well located with many services around it. Hotel restaurant with very good chef. Lamb ribs are superb! Ratio price:comfort has its opportunities. Mexico City it is not know for cheap prices, though.

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Helpful?
Thank Gizeh E
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Gizeh, Thank you for taking the time to share a comment from your most recent stay at the JW Marriott Mexico City. we hope to see you soon whenever you have the chance to comeback to Mexico City sincerely Francisco Castrejon Dir of Rooms

Oakland, California
Reviewed 3 weeks ago

I was disappointed. Just going to list bullet point positives and negatives. First the positives: 1. Nice location across the street from Chapultepec Park. On Sunday, Reforma in front of the hotel is closed down to cars . . . great for a morning run or bike ride. 2. Service is mostly excellent . . . gracious and helpful. Lounge...

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Helpful?
Thank acek
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott Mexico City during your most recent trip. We appreciate all your feedback and we will take it in consideration in order to improve our service. We hope to see you again whenever you have the chance to comeback and provide you with the best possible service. sincerely Francisco Castrejon Dir of...

Washington DC, District of Columbia
Reviewed 4 weeks ago

We stayed here over Christmas vacation with our teenage sons. We had 2 rooms. My husband is Platinum Marriott member and they upgraded our room to a Corner Parkview Suite. The room was lovely with floor to ceiling windows running almost the entire length of the room with spectacular views overlooking the city, even windows in the shower! The location...

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Helpful?
Thank Decormom
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott mexico City for your most recent trip. the corner suites have one of the most beautiful views of the city and Chapultepec park which is one of many attractions near the hotel. we hope you can comeback pretty soon and enjoy our exec lounge service again. thank you for taking the...

Reviewed 4 weeks ago

I was very surprised about the service in the Hotel. I am not used to have this great service in Marriott Hotels. The location of the hotel is perfect. I had to the possibility to access the lounge part of the hotel - this was the best service ever. Pool is great and very clean.

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Helpful?
Thank Marc R
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Marc, thank you for taking the time to write a comment from your most recent stay at the JW Marriott Mexico City. thank you for your kind words about our service, certainly we always try to provide the best possible service for all our guest we hope to see you very soon and thank you for choosing the JW...

New York City, New York
Reviewed 4 weeks ago

We recently spent a couple of nights (1 night in Dec and 1 night in Jan) at the JWM over the holidays and had a wonderful experience. We stayed in the Master suite which was very spacious, modern and comfortable. We had access to the executive lounge which was way above the normal Marriott standard. The staff are very friendly...

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Helpful?
Thank exploringtheglobe
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, thank you for taking the time to write a comment from your most recent saty at the JW Marriott Mexico City, we are happy to hear that we were able to help you to have a memorable experience. thank you for choosing the JW Marriott Mexico City and we hope to see you again very soon sincerely Francisco...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: £148 - £457 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#2 Spa Hotel in Mexico City
#2 Family Hotel in Mexico City
#4 Luxury Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner parkview suite has floor to ceiling windows running almost the entire length of room with spectacular views!”
 of 5 bubbles Decormom, 19 Jan 2017 | Read review
“Stay as high up as possible”
 of 5 bubbles EGRap, 4 Jan 2017 | Read review
“Ask for a room that faces the front of the hotel and has a view of the park.”
 of 5 bubbles cameraman612, 4 Jan 2017 | Read review
“Ask for a room facing the pool and the Auditorio Nacional”
  • Lovely gift from the staff
  • Decorations as provided by the staff
 of 5 bubbles 561marieg, 3 Jan 2017 | Read review
“Room with Park View offers excellent view of National Auditorium and Military Field”
 of 5 bubbles SeaStars, 2 Jan 2017 | Read review
5 of 5