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The Westin Santa Fe Mexico City

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The Westin Santa Fe Mexico City
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477 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Santa Fe Mexico City
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Showing 287: English reviews
Sao Paulo, SP
Reviewed 23 February 2015

Nice accommodation with a good structure. There is a small shopping in front with some good options to eat with you do not have time to go out. Staff very kind and very good breakfast options. The bar at the roof is awesome. The only problem is the internet connection, that was very bad at the room.

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1Thank Frederico_M_Galvao
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Frederico_M_Galvao, Thank you for your value feedback. I offer you my most sincere apologies for the inconvenience with the Internet, this was fixed and analyzed by the areas involved to prevent something similar in the future and guaranteed you the quality service you are expecting for. We look forward to welcome you for another renewal stay at The Westin...

Reviewed 22 February 2015

Overall the hotel service and staff are excellent and attentive. They do their best to make sure that your needs are met. But I am sorry to say the internet connection in this hotel is one of the worst I have ever experienced. It effected my ability to work in my room and in most other locations in this hotel....

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1Thank Riz K
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Riz K, I offer you my most sincere apologies for the inconvenience this problem was fixed and analyzed by the areas involved to prevent something similar in the future and guaranteed you the quality service you are expecting for. We look forward to welcome you again at The Westin Santa Fe Mexico City. Be well,

Atlanta, Georgia
Reviewed 19 February 2015

Not close to any sites, but in the middle of Santa Fe where many companies are located. I stayed here 3 days on a business trip and the service at the hotel was excellent. Rooms are luxurious, and quiet. The gym on the 11th floor is a little small, but with good equipment. The bar on the 11th floor has...

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Thank Rob826
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Rob826, Thank you for your value comments. We look forward to welcome you for another renewal stay at The Westin Santa Fe Mexico City. Be well,

Ajijic
Reviewed 17 February 2015

First the inside: Although there are several desks when you walk in, most times, all of the uniformed clerks there to help you, from bell men to concierge to check-in, are at one desk with their backs to you giggling over a computer. Exception: Javier who is ALWAYS looking for the next customer entering. Where is the front-end manager and...

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1Thank LenInMx
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear LenInMx, Thank you for your value feedback, be sure that we will be working on it to prevent something similar happens in the future and guaranteed you the quality service you are expecting for. I offer you my most sincere apologies for the inconvenience. We look forward to welcome you again for a renewal stay at The Westin Santa...

Lexington, Texas
Reviewed 15 February 2015

I stayed at the Westin Santa Fe for 10 days and my expectations were exceeded. The waiters at the Breakfast at Market and the Sky Lounge were very attentive, friendly and accommodating. As well as the front desk receptionist however the doormen, and I wish I could remember his name, was the best above all. Every morning and evening he...

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Thank VCrepo
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear VCrepo, Thank you for your feedback! We look forward to welcome you for a new renewal stay at The Westin Santa Fe Mexico City. Be well,

Reviewed 5 February 2015

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Thank Paulo G
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Newport Beach, California
Reviewed 5 February 2015

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Thank OC_Adventurer
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Monterrey, Mexico
Reviewed 3 February 2015

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Thank Hector L
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Kuala Lumpur, Malaysia
Reviewed 1 February 2015

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Thank Ezzer2014
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Puebla
Reviewed 21 January 2015 via mobile

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Thank Erin B
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Santa Fe Mexico City staff and other travellers.
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Questions? Get answers from The Westin Santa Fe Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room will have a good view”
  • View from roof top bar
  • View from roof top bar
  • View from roof top bar
 of 5 bubbles xxnaughtyboyxx, 11 Mar 2017 | Read review
“Ask for one with a view of the forest.”
 of 5 bubbles AngelaS783, 21 Aug 2016 | Read review
“Ask for lounge access!”
 of 5 bubbles NatalieJF43, 17 Jun 2016 | Read review
“Look for a higher floor overlooking the valley.”
 of 5 bubbles RAlarcon2112, 8 Jun 2016 | Read review
“corner rooms have best view and are bigger”
 of 5 bubbles V6783GVmonicas, 15 May 2016 | Read review
5 of 5