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City Express Ciudad de Mexico Buenavista

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City Express Ciudad de Mexico Buenavista
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270 Reviews from our TripAdvisor Community

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Showing 14: English reviews
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Mexico
Reviewed 3 days ago NEW

Very bad and rude service. We had 2 rooms reserved for 2 people each and we got two single rooms with one bed. We called the reception and they said they couldn´t do anything about it and that was it. The breakfast is really bad, too many people and very little food and very few tables.

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Helpful?
Thank sylvia20
Reviewed 22 November 2016 via mobile

I've stayed at this hotel a handful of times. A big mall next door across the street and major routes for transportation if needed. Beds are a little hard, but everything else is comfortable. The breakfast is the real winner at this hotel. Always worth waking up for:)

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Thank Marietta C
Reviewed 1 November 2016 via mobile

In one week staying there I had to report every day the malfunction of the air conditioner, and that is worse the rooms don't have windows to open; one day we came to the room at 6:45 pm and the room was not ready, the last day the cleaner came at about 8 pm I don't recommend this hotel

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Helpful?
Thank Ricardo B
Heredia, Costa Rica
Reviewed 26 July 2016

This hotel has a really good location, there is a mall right accross the street, Several transportation points near, rooms are a little bit small, but is good enough for a couple of nights. Breakfast is good, good service. No complains about staff. good price for what you get.

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Helpful?
Thank dffarrulla
Olhao, Portugal
Reviewed 4 April 2016

Coming from the airport in a rental car couldn't be easier. Safe parking. Clean and good rooms. Modern furniture. Very good breakfast. Big shopping mall in front (where I finally saw a 4Dx subtitled movie) Next to the Buenavista metro entrance is 25 cents/ 5 pesos away from the whole city! On the downside not having a window can get...

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Helpful?
Thank Joao L
Alan T, Guest Relations Manager at City Express Ciudad de Mexico Buenavista, responded to this review

Dear Joao L, It’s a delight to hear you enjoyed your stay; thank you for sharing your valuable comments with the tripadvisor community. It’s such a pleasure to have been given the opportunity to serve as you deserve at Hoteles City.We’re also glad to know the central location of the hotel, close to the big shopping mall, and Buenavista metro,...

Bayamon, Puerto Rico
Reviewed 22 March 2016 via mobile

This hotel is modern looking and very clean. Perfect location if you are visiting Mexico City. Acrosss from a big mall and lots of ways of transportation near by. We stay one night and I was glad it was only one. No hot water at all and AC was more like a fan. Room was modern but small.

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Helpful?
Thank busymayra
Alan T, Guest Relations Manager at City Express Ciudad de Mexico Buenavista, responded to this review

Dear busymayra, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus...

Reviewed 11 March 2016

Had to stay here one night because the other hotel was full and hated it. The room was claustrophobic, smelly, hot and a noisy and dripping air conditioning. The bed was hard and I mean hard not firm. The breakfast is what you can expect from a hotel like this, so not ok. Normally express means fast, so in this...

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Helpful?
Thank Jeroen V
Alan T, Guest Relations Manager at City Express Ciudad de Mexico Buenavista, responded to this review

Dear Jeroen V, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, reagarding the smelly room and the air conditioning, corrective measures have been put in place to avoid recurrence and give our guests the best of us. Looking forward to welcome you back in your next visit....

Vancouver, Canada
Reviewed 4 March 2016

Pros: - Nicely designed room, modern and clean - Good breakfast, with some hot options - Internet works very well - Great price - Close to the Historic Center - Some excellent restaurants nearby (for example Tlacoyotitlan, La Casona del Sabor, La Oveja Negra, Kolobok, ComicX) Cons: - The windows are stained glassed and can't be opened - The room...

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Helpful?
Thank MonkeysandWine
Alan T, Guest Relations Manager at City Express Ciudad de Mexico Buenavista, responded to this review
Google Translation

Cher InMyLuggage, Merci d'avoir séjourné avec nous lors de votre récent passage à Ciudad de Mexico Buenavista. Nous vous remercions...

Honolulu, Hawaii
Reviewed 27 December 2015

I'm sorry, but in 2015 a "business hotel" that does not have modern Internet speeds is a joke. I loved my room, until this morning when I had to switch onto my phone hotspot because the Internet connection is too slow to use. Very frustrating to me. I've said this before: today, Internet connectivity is about as important as light...

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Helpful?
Thank Tom E
marlen c, Guest Relations Manager at City Express Ciudad de Mexico Buenavista, responded to this review

Dear Tom E, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and...

Liverpool, United Kingdom
Reviewed 12 November 2014 via mobile

No se puede quejar. Limpio, central y con gente muy simpática. Perfecto. La region parece muy seguro y hbay mucho que hacer sin viajar mucho. Cant complain. Clean, Central and very nice staff. Perfect. The area seems very safe and there is lots to do without traveling far.

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Helpful?
Thank Klp99
Marlen C, Guest Relations Manager at City Express Ciudad de Mexico Buenavista, responded to this review
Google Translation

Estimado Huésped, Gracias por contactarnos, es para nosotros un placer el que nos haya dado la oportunidad de recibirlo y...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room

Additional Information about City Express Ciudad de Mexico Buenavista

Address: Avenida Insurgentes Norte 226 | Col. Santa María la Ribera, Mexico City 06400, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: £47 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Ciudad de Mexico Buenavista 2.5*
Number of rooms: 103
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Also Known As:
City Express Ciudad De Mexico Buenavista Mexico City
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Questions & Answers

Questions? Get answers from City Express Ciudad de Mexico Buenavista staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are very small”
 of 5 bubbles sylvia20, 21 Feb 2017 | Read review
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