We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Live Aqua Urban Resort Mexico

Travellers' Choice award winner
GreenLeadersPlatinum level
11/06/2017 12/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Live Aqua Urban Resort Mexico
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

520 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 193: English reviews
Start your review of Live Aqua Urban Resort Mexico
 Click to rate
Reviewed 5 days ago NEWvia mobile

I had the chance to visit this spa and I would say the experience was fair but honestly I was expecting a little bit more... I reserved for 2 spa- 90 min relaxing massage; It was programmed to start at 6 pm but because of the heavy traffic couldn't get there on time (20 min late) and the consequence was...

 Report
Helpful?
Thank GrilloRioS
Mexico, Mexico
Reviewed 1 week ago

Not flexible and no customer orientation. Another night was charged for arrival time 11.45 a.m.. Discussions with the service personnel was very unfriendly and not solution oriented. The invoice was then not handed out and the credit card was charged. The Hotel manager was not available to talk about the issue. Very bad experience, not again.

 Report
Helpful?
Thank lothars101
Reviewed 1 week ago

Spend the night with my wife. Reception was quick and efficient. The rooms are just great: excelent beds, great decor, very comfortable. I try to go there once a year for my anniversary. Great restaurants and night clubs by foot.

Review collected in partnership with this hotel
 Report
Helpful?
Thank agpimienta
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review

Dear Guest, I'm proud to know we are the choice to an important day such as your anniversary. You are always welcome to celebrate with us. Best regards, Diego Madero Managing Director

Reviewed 2 weeks ago

Perfect!!! We get there on a special day and the place was perfect for us ... Once we left the gafas on the restaurant and the next day the waiter find us the next day to gave it back ... in the breakfast everything was fresh!! I prefer the bread fresher!! But it was good enough 😉👍🏻😃

Review collected in partnership with this hotel
 Report
Helpful?
Thank tjhl2017
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review

Dear Guest, I'm proud to read that we were able to offer you a perfect experience during your special day with us. We look forward to having you here with us again. Warmest regards, Diego Madero Managing Director

Fort Lauderdale, United States
Reviewed 2 weeks ago

This hotel is beyond World Class. Every detail is attended to. The quality of the rooms are great, from the pillows to the sheets to the tech amenities. Bathrooms are comfortable and luxurious. The hotel restaurant is great and the staff goes out of their way to make sure that all the guest are taken care off.

 Report
Helpful?
Thank juliomZ9305WB
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review

Dear Guest, I really appreciate all your excellent comments. The fact that you consider us beyond world class makes us proud. We are looking forward to having you here with us again. Warmest regards, Diego Madero Managing Director

Toronto, Canada
Reviewed 3 weeks ago

the attention to detail and service is outstanding. the basic: great quality, service, food selections, beds, room, etc. the bonus: extra touches like choice of scent for the room, drinks upon entry, and incredinly friendly staff. and, the price is reasonable. many hotels can learn from these guys!!

 Report
Helpful?
Thank norbertghz
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review

Dear Guest, I'm grateful to know you consider us outstanding and one of the best. You are always welcome to your home away from home, Live Aqua. Warmest regards, Diego Madero Managing Director

San Jose, Costa Rica
Reviewed 3 weeks ago

Great experience. Definetively I'll book again my stay with Live Aqua Urban Resort at D.F. Perfect located for my business interest and one of the best in Santa Fe. Overall experience of 100, great concierge

Review collected in partnership with this hotel
 Report
Helpful?
Thank ALVARJJ
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review

Dear Guest, I'm proud to know you consider us the best hotel in Santa Fe. We look forward to your early return. Best regards, Diego Madero Managing Director

Richmond Hill, Ontario
Reviewed 5 weeks ago

Premium hotel without paying a premium fee! Well appointed comfortable room with an awesome spa like bathroom. Great gym - lots of cario equipment, free weights and nautilus equipment! Restaurants and shopping are only an escalator ride away~

Review collected in partnership with this hotel
 Report
Helpful?
Thank michellewC3280DR
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review

Dear Guest, It's great to know everything was great during your stay. You are always welcome to stay with us. Warmest regards, Diego Madero Managing Director

London, United Kingdom
Reviewed 23 April 2017 via mobile

From the lovely ladies at the front desk through to the amazing room and beautiful spa, we thoroughly enjoyed this hotel. The location is outside the city centre, but Uber is so easy and convenient that it was worth it - its such a retreat from the hustle and bustle of downtown. The integrated mall is great too...they even made...

 Report
Helpful?
Thank 4rayl
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review

Dear Guest, I'm proud to know your experience with us was fantastic and that you could enjoyed our hotel to the fullest. We look forward to having you here with us again. Warmest regards, Diego Madero Managing Director

Reviewed 14 April 2017 via mobile

I spent there 2 nights as part of a business trip. The staff is very welcoming and helping. The room was of great size with all what is needed, very good bed and nice pillow. The bath room was very clean and big, and the shower provided great hot water at any time of the day. In front of the...

 Report
Helpful?
Thank Vincent M
Manager_LAB, General Manager at Live Aqua Urban Resort Mexico, responded to this review

Dear Guest, Thank you for rating us through this platform. It's great to read you had a memorable stay with us and that you enjoyed every detail. We look forward to your return. Warmest regards, Diego Madero Managing Director

513 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (148)
Viewed
Dining (10)
Viewed
Hotel & Grounds (27)
Viewed
Room/Suite (25)
Viewed
Bathroom (9)
Viewed
View from Room (3)
Viewed
Other (74)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (256)
Viewed
Amenities (28)
Viewed
Junior Suite (48)
Viewed
Master Suite (38)
Viewed
Presidential Suite (60)
Viewed
Dining (18)
Viewed
Standard (29)
Viewed
The Hotel (35)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (109)
Viewed
Bathroom (2)
Viewed
Room/Suite (37)
Viewed
Hotel & Grounds (51)
Viewed
Dining (7)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (8)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Polanco
Las Alcobas Mexico DF
Las Alcobas Mexico DF
#1 of 307 in Mexico City
629 reviews
Reforma / Zona Rosa
Four Seasons Mexico City
Four Seasons Mexico City
#11 of 307 in Mexico City
1,248 reviews
The St. Regis Mexico City
#7 of 307 in Mexico City
928 reviews
Show Prices
Show Prices
Show Prices
Polanco
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#10 of 307 in Mexico City
1,858 reviews
Centro Historico
Historico Central
Historico Central
#6 of 307 in Mexico City
674 reviews
Polanco
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
#8 of 307 in Mexico City
1,058 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Live Aqua Mexico City Hotel & Spa is a unique and innovative hotel concept. This "Be Yourself Hotel" features a relaxed and carefree ambiance, making it an idyllic getaway full of luxurious details that adapt to the lifestyle of each guest. Every moment of the visit is filled with an exciting blend of aromas, colors, sounds, sensations, flavors and atmospheres that bring all the senses to life. ... more   less 

Additional Information about Live Aqua Urban Resort Mexico

Address: Calle Paseo de los Tamarindos No. 98 | Col. Bosques de las Lomas, Mexico City 05120, Mexico (Formerly Live Aqua Mexico City Hotel & Spa)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: £142 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Live Aqua Urban Resort Mexico 5*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Hotwire, Travelocity, Cancelon, getaroom.com and HotelQuickly so you can book your Live Aqua Urban Resort Mexico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Live Aqua Urban Resort Mexico Mexico City
Hotel Style:
#1 Green Hotel in Mexico City
#1 Spa Hotel in Mexico City
#3 Romantic Hotel in Mexico City
#3 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#3 Luxury Hotel in Mexico City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Live Aqua Urban Resort Mexico staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Live Aqua Urban Resort Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the mall side, if at all possible.”
pickybiz, 3 Apr 2017 | Read review
“just ask for it..”
juansegura, 21 Sep 2016 | Read review
“On the east side/Back side has a lively view. Morning sun is a treat in the room and looks very lively.”
AshuS, 10 Aug 2016 | Read review
“i was on the 2nd floor and I could hear the fountain outside, pleasant actually”
stoxstox, 19 Jul 2016 | Read review
“Don't expect a great view”
868aris, 13 Jun 2016 | Read review
5 of 5
Hotels.com
US$187* /night
View Deal
HotelQuicklyUS$274
Orbitz.comUS$187
Hotwire.comUS$187
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates