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Crowne Plaza Hotel de Mexico

624 reviews
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Traveller (149)
Room & Suite (152)
Dining (32)
Overview
  • Excellent33%
  • Very good37%
  • Average18%
  • Poor7%
  • Terrible5%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (624)Write a Review
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Show reviews that mention
All reviewsthe world trade centerpower outletroom servicebreakfast buffet was excellentnice bedexecutive levelrooms are bigstayed two nightsholiday innfelt very safeenjoyed my staywtcmexicodesksuperamaconciergegym
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1 - 5 of 225 reviews
Hotel's Favourite
Reviewed 2 weeks ago via mobile

I loved staying at the Crowne, convenient location and I like that they have a smoking floor. But my special thanks to Marisol at 9th floor, that is very efficient, kind, helpful and just a beautiful person.More

Thank Alina K
Response from Calos S, Gerente at Crowne Plaza Hotel de MexicoResponded 1 week ago

Huello dear Marisol, we were very glad about your visit. Thank you for share your opinion; our location is the first characteristic that our guest love, the second one is as you said the club lounge floor on the 9 level, it is our VIP...More

Reviewed 4 weeks ago

We order a NO SMOKE ROOM but it was not available. Reception said that they find it during the check in, at the end they don´t. All my clothes got smell of smoke and I felt bad with my nose, alergy. A part of it,...More

Thank Patricia B
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 3 days ago

Hello Mss. Patricia, thank you for your valuable comments about your last stay with us. We regret not having given you the room of your preference at the moment but you must know that we tried our best. We are very sorry about your disappointing...More

Reviewed 4 weeks ago

I have stayed here many times, but never has the experience been so poor. There was no heating in the rooms and the breakfast service was relegated to a different restaurant, with little choice, and very poor service

Thank ian r
Reviewed 19 December 2017

I was in Mexico City for a few days and stayed at the Crowne Plaza Hotel de Mexico. The room was nice, the staff were friendly and helpful, and the breakfast buffet was awesome. The entrance of the hotel is grand and the comfy sofas...More

Thank Kelda987
Response from Calos S, Gerente at Crowne Plaza Hotel de MexicoResponded 2 weeks ago

Helo Kelda thank you for sharing us your comments. It was a pleasure to receive you, we always try to do new thing to offer you different experiences like in this time. We are grateful about your visit and we hope you will come back...More

Reviewed 14 December 2017 via mobile

Great location , friendly staff let down by maintenance standards of rooms . Heating didn’t work in 2 rooms . Curtains that don’t close , hairdryers that don’t work . I felt disappointed at how Crowne Plaza have slipped .More

Thank hunterboy101
Response from Calos S, Gerente at Crowne Plaza Hotel de MexicoResponded 2 weeks ago

Hello dear Hunterboy, we are very glad about your visit. We are sorry about your disappointing experience, we are working very hard on the guest rooms remodeling process and we hope you come back again this 2018 to offer you a completely new experience. Thank...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Spa
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Details
Price range
US$107 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Spa Hotel in Mexico City
#33 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$107 - US$179 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Spa Hotel in Mexico City
#33 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (149)
Room & Suite (152)
Dining (32)
Amenities (14)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Alina K
15 January 2018|
AnswerShow all 2 answers
Response from Calos S | Property representative |
Hello dear Alina, thank you for writing us. Yes we have, also we have assigned one floor for this preference. Please let us know all your questions.
1
Vote
Forrest S
26 December 2017|
AnswerShow all 4 answers
Response from Calos S | Property representative |
Hello dear Peter, thank you for writing us. Unfortunately we have not shuttle service but we can book a cab for you, we work with a cab agency since many year ago and they provide us an excellent service. You can arrange a... More
0
Votes
Audrey P
17 November 2017|
Answer
Response from ROD B | Reviewed this property |
I do not recall as I didn't need one. But I am sure you could get one sent to the room if necessary. The staff there were always very helpful
0
Votes
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12
Room Tips
"Avoid this hotel"
Read review
"I stayed at Floor #3 and it was very relax."
Read review
"Mine was on first floor and was quiet enough. Maybe a high floor with a view"
Read review
"Top rooms better"
Read review
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