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While comparing hotels one should be careful to qualify them according to the value they pretend to represent, and not the personal expectations. I wouldn't use the same ruler to measure a 5 star iconic hotel in a distinctive area of an exclusive neighborhood and...More
Agter my arrival and unfortunate asked king bed I was assigned to a handy cap room and versus what I asked when making the reservation ( far away from the elevator and higher floor) it seems that they wanted me to be placed there. I...More
Response from Carlos Javier A, Manager at Four Points by Sheraton Mexico City Col. RomaResponded 13 July 2017
We do value that you answer our quality survey and we do appologise for all the inconvenience that you have before and we´ll talk with the managers of each department to verify everything that you told us
Please give us the chance to...More
Front desk staff is quite unfriendly, however Miguel was very helpful and outgoing. Actually i bother to write this review in order to praise and thank him.
Hotel neighbourhood is rather safe for walking outside. Access to Zocalo is by a short taxi ride, or...More
Stayed here couple of nights and was hugely disappointed. Room was clean, but there was damages in the bathroom that wasn't fixed. Requested roll away bed few days prior to arrival but didn't have one at check in. Breakfast was terrible, got upset stomach after...More
I agree with other reviews below. The place is tired and it shows on the leaking showers the noisy AC which will have done nothing by the time you go to bed but wake you freezing at about 5am.
The room I got had generous...More
Thank Andres A
Response from Carlos Javier A, Front Office Manager at Four Points by Sheraton Mexico City Col. RomaResponded 22 May 2017
We do value that you take the time giving us you opinión about the room and the hotel and in aour commitment to give you an excelence service we´ll work on it.
I´ll verify with the maintenance Manager verifying the shower and the...More
Known for its constant cultural and gastronomic developments, Roma, is a beautiful neighborhood that was once the place for poets such as Kerouac and Ginsberg to call home. Galleries, museums and even private residences are on beautiful display when walking through Colima street to do some necessary shopping or when going to the classic Cine Tonalá to enjoy a delicious dinner and a great film. Top notch
cafés, gourmet restaurants and food markets all around will surely catch your senses by surprise.