We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hotel Palacio de Moctezuma

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Palacio de Moctezuma
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

74 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 20: English reviews
Cabo San Lucas
Reviewed 16 September 2016

San Cristobal has an amazing array of hotels of all stripes! This is a well run hotel that keeps the needs of the guest in mind. Everything works, and there is a place for everything. There are mirrors! The beds, linens and pillows are decent quality. There are many rooms, so you should see the room before you sign up....

 Report
Helpful?
Thank CaboSanLucasCocinera
Cooroy, Australia
Reviewed 4 June 2016

Room was good size, comfortable bed, clean ensuite and quiet. About a 5 - 10 minute stroll down into the Zocalo, with lots of cafes along the way. Breakfast was included, okay but go out for coffee, that is a must! Nice courtyards dotted around, but not available to sit in. A bit of climb up to 4th floor with...

 Report
Helpful?
Thank DianneKamerling
Reviewed 23 February 2016 via mobile

My husband and I stayed here as part of a Tucan tour. The room was a good size and even had a closet area where we could place luggage. The hotel has several pleasant courtyards, which added to the charm. It's a few blocks from the main pedestrian strip and square, but it was an easy walk. Extra blankets were...

 Report
Helpful?
Thank Tigsy B
Canberra, Australia
Reviewed 20 February 2016 via mobile

Pleasant hotel a short walk to the town square and the pedestrian avenue. We only had breakfast but the shower is hot and the beds comfy. Lovely example of Spanish colonial building circa 1727. Free wi-fi, fresh towels each day plus 2 bottles of water.

 Report
Helpful?
Thank Leo H
Reviewed 9 January 2016 via mobile

This was the hotel our tour company arranged for us. It is a cute building. The room had two double beds both of which had top sheets which were really not big enough for the bed. There was no wifi in our room. It was cold but that isn't surprising since they have no heating. Lots of blankets provided, though....

 Report
Helpful?
Thank Nancy H
Sacramento, California
Reviewed 30 September 2015

I checked in and out of this hotel within an hour. The room assigned to me, "B" was cold, sparsely furnished, run down, and downright sad. There was only one outlet and it was in the bathroom making it challenging to charge my phone. The courtyard is nice as is the location. But my room was very very sad.

 Report
Helpful?
1Thank mmcquest
Reviewed 23 October 2014 via mobile

I want to tell to everyone that is a really bad hotel. The rooms are really cold and the boss is really unfriendly and rude. I was here with Avventure nel Mondo and the cleaning lady robbed us. She took my earrings and 250 euros !!! I want to say that to ensure that this unpleasant thing will happen again!!!!

 Report
Helpful?
2Thank Federica R
Melbourne
Reviewed 25 January 2014

We came here on a tour and really loved this hotel! Most of its rooms surrounded a garden filled courtyard, and the hotel itself was initially a large home for a family that they have converted into a hotel. It is very charming and has a spanish colonial feel to it. The staff are very polite and friendly, the rooms...

 Report
Helpful?
1Thank bowlie83
Toronto, Canada
Reviewed 2 January 2014

This hotel is well located close to the central square. Internet works well and rooms are large. Pleasant environment inside the hotel and our price included breakfast. Compared to other hotels in San cristobal this one is a tad high.

 Report
Helpful?
1Thank Lolvgc
Melbourne, Australia
Reviewed 28 December 2013 via mobile

Stayed as part of a Central America your. Good clean rooms and bathrooms. Very spacious rooms. It does get chilly so make sure you have thermals at night. Very close to main streets Definitely a hotel to stay in for people who are fussy about cleanliness

 Report
Helpful?
Thank melbourne101

27 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (15)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (1)
Viewed
Family/Play Areas (2)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Family/Play Areas (5)
Viewed
View from Room (3)
Viewed
Dining (1)
Viewed
Room/Suite (2)
Viewed
Hotel & Grounds (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Cristobal de las Casas hotels
0.4 mi away
Hotel Mision Colonial
Hotel Mision Colonial
#32 of 70 in San Cristobal de las Casas
46 reviews
2.2 mi away
Hotel Azulejos
Hotel Azulejos
#44 of 70 in San Cristobal de las Casas
30 reviews
0.1 mi away
Hotel San Martin
Hotel San Martin
#40 of 70 in San Cristobal de las Casas
28 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Don Quijote
Hotel Don Quijote
#28 of 70 in San Cristobal de las Casas
82 reviews
0.4 mi away
Hotel Plaza Santo Domingo
Hotel Plaza Santo Domingo
#58 of 70 in San Cristobal de las Casas
30 reviews
0.2 mi away
Hotel Spa Santuario del Alba
Hotel Spa Santuario del Alba
#41 of 70 in San Cristobal de las Casas
34 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Room Service
  • Restaurant
Things to do
  • Restaurant
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Laundry Service

Additional Information about Hotel Palacio de Moctezuma

Address: Avenida Benito Juarez No. 16, San Cristobal de las Casas 29200, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range: £24 - £37 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Palacio de Moctezuma 2.5*
Number of rooms: 49
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, Agoda, Travelocity and Booking.com so you can book your Hotel Palacio de Moctezuma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Hotel Palacio de Moctezuma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see the room before you sign up.”
 of 5 bubbles CaboSanLucasCocinera, 16 Sep 2016 | Read review
“Rooms on 4th floor away from stairwell are very quiet, with balcony & chairs to sit on”
 of 5 bubbles DianneKamerling, 3 Jun 2016 | Read review
“Ask for a room around the courtyard they are nicer!”
 of 5 bubbles bowlie83, 25 Jan 2014 | Read review
3 of 3
Enter dates for best prices
Check In Check Out
Price Your Stay