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Las Escaleras by Inmense

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Traveller (204)
Room & Suite (91)
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Overview
  • Excellent70%
  • Very good21%
  • Average5%
  • Poor1%
  • Terrible3%
Travellers talk about
“half board”(2 reviews)
“wonderful stay”(2 reviews)
Free Wifi
Free Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (290)
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Traveller rating
31
11
6
2
3
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LanguageEnglish
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Travelers talk about these amenities: Free Wifi, Restaurant, Bar/Lounge, Room Service, Airport Transportation
31
11
6
2
3
Show reviews that mention
All reviewshalf boardwonderful staywalking distancemaster suitebed was comfortablefew blockslocation is greatthe main squareangeldiaztourschiapasinclusiveluxuryzocalopesos
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1 - 5 of 53 reviews
Reviewed 1 week ago via mobile

Hotel is in a great location anda the staff goles out Of their way to endure a confortable stay , thakns to David, Iris, josh and Pas, they are very nice and a good persons because their attention was very greatful hope to see you...More

Thank Elaine V
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 1 week ago

Dear Elaine V Thank you for taking the time to share your experience on TripAdvisor. I am happy to take note that you enjoyed so many aspects of your stay, moreover that you have find our service comfortable and friendly! On behalf of all the...More

Reviewed 14 February 2018

GOOD VALUE!!! But they can do it so much better with regarding the breakfast, the table are not clean, the timing is bad your received the food but the cutlery will arrive 10 minutes later...... I will encourage the management to take a look on...More

Thank Chinaco T
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 16 February 2018

Dear Chinaco T Thank you for your ratings, all comments are important as they show me how were the things during your staying. I will take note about all of them and personally revise each one, it´s not common for me to read lines like...More

Reviewed 12 January 2018 via mobile

This small cozy beautiful Mexican style hotel is one of the best ones we have been in our lives and around the world. The service, led by David, was incredible. The food was spectacular and delicious. The chef, Doña Paz and Sergio (her son) are...More

Thank monimorin
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 13 January 2018

Dear monimorin Thank you for giving us a perfect rating! Deliver incredible experiences is our main goal, for David, Doña Paz, Sergio, and all the rest of our staff who works at las Escaleras by immense was a pleasure to attend to all you and...More

Reviewed 11 January 2018 via mobile

Ordered blue corn tortillas filled with plantain, covered with a very average mole sauce . Food arrived and no blue corn tortillas-just regular corn tortillas. Said they ran out??? Waiters well trained and professional. Food has a lot to desire. Better to eat off a...More

Thank ROBERT B
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 15 January 2018

Dear Robert B Thank you for sending your sincere comments, normally we don´t receive this kind of comments as many of the guste love the restaurant food however I will follow up them. See you soon!

Reviewed 19 November 2017

We booked one week at Las Escaleras through RCI and selected the half board option. This is a beautiful, euro style hotel on the hill side overlooking San Cristobal. It was a three block walk to the trendy Main Plaza (Zocalo) area with many pedestrian...More

1  Thank Catherine S
Response from Inmense, Director Comercial at Las Escaleras by InmenseResponded 21 November 2017

Dear Catherine S. Thank you for taking the time to share your experiences with us. For Angel, David, the chefs, and all our staff it was a real pleasure to assist you and make your stay memorable and special. Stay in touch and do not...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$74 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in San Cristobal de las Casas
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$74 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in San Cristobal de las Casas
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (204)
Room & Suite (91)
Dining (12)
Family and Play Areas (2)
Questions & Answers
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EatDrinkEnjoy
15 February 2018|
AnswerShow all 2 answers
Response from goza25 | Reviewed this property |
I booked a one bedroom and the room was massive. It was actually a two bedroom. I was told that it's their standard room when booking.Good luck climbing all those stairs if your room is all the way to the top. By the way... More
0
Votes
MissieD
30 June 2016|
AnswerShow all 4 answers
Response from Gonzalo62 | Reviewed this property |
Good morning, You fly to Tuzla - Gutierrez and take a taxi ($40.00) or private car ($80.00). The hotel will send a private car for approximately $80 dollars. Love San Cristobal will definitely go back one day !
1
Vote
suzanne6732
31 December 2014|
Answer
Response from Inmense | Property representative |
Greetings. Dear Madame, the minimun occupancy it´s to adults. We do not have single rate, so the cost for one adult would be the same as two. Rates: Weeks 1-12, 15-27, 33-50: 189 usd per person /night, however we are... More
0
Votes
Google Translation
Room Tips
"If climbing steps is difficult, be sure to book rooms 1 - 6. There are 2 apartments on either side of the..."
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"The best view from this hidden gem."
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"Room 3 is lovely, but not if they have not disconnected the bell in the lobby"
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""Las Escaleras," mean, "The Stairs." If you are old or have ambulatory problems, request..."
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