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The Westin Lagunamar Ocean Resort Villas & Spa

Travellers' Choice award winner
#10 of 182 Hotels in Cancun
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The Westin Lagunamar Ocean Resort Villas & Spa
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4,851 Reviews from our TripAdvisor Community

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Showing 4,301: English reviews
Marlborough, Massachusetts
Reviewed 3 days ago NEWvia mobile

If you are reading this you’re trying to decide on which hotel to go to from the SPG chain. I’m going to give an overview on the hotel as well as Cancun. It might help you make a decision as to what resort to go to. First the Hotel. No surprises here. Well taken care facilities with great and friendly...

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3Thank Lyriagar
Birnamwood, Wisconsin
Reviewed 3 days ago NEW

The room, the pools, the 85 degree ocean water were spell binding. We loved it here. The hotel food and the many restaurants across from the hotel were excellent and reasonably priced. Next time we will try to stay longer than a week. The staff was very friendly and helpful. A beautiful vacation.

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2Thank 190Sophie
Cambridge, Massachusetts
Reviewed 3 days ago NEW

Several pools and ocean beach at an upscale property. Kids welcome and Lots for kids to do, those in our group could spend hours on the waterslide, But mainly adults here. 'Organized' beach soccer and volleyball for adults. This is luxury. Our 'suite' was wonderful.

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1Thank Chaz02138
Reviewed 3 days ago NEWvia mobile

The rooms were very spacious and accommodations were more than acceptable. Too many names to put down but David from the infinity pool had lots of games and prizes and was really nice and made the experience alot of fun. There was a few pool concierge, lumeli was the one that stood out. Ricardo from the deli was very friendly...

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1Thank Travis T
Baltimore, Maryland
Reviewed 3 days ago NEW

We just returned from a fabulous stay at Lugunamar. The staff is the friendliest i have encountered while vacationing in the states or abroad. Our family had the best time hanging out at the pool with David the DJ. He and the rest of the fun/activities team is awesome! David knows how to keep it light and lively while relax...

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Thank osmond m
Amsterdam, New York, United States
Reviewed 3 days ago NEWvia mobile

Pros- great staff, clean grounds, nice room with all the things you need. Infinity edge pool was awesome clean Sand on beach was pristine super clean and soft. Cons- food outside was not great. Our 100 percent angus burger had no taste. The pool bar was only open till 6pm. TV is terrible quality they placed 2 holes on our...

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Thank James G
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We would like to thank you for your review; we take every piece of feedback to improve every part of our resort and service. We hope to welcome you near future. Best Regards, The Westin Lagunamar Management Team

Cancun, Mexico
Reviewed 4 days ago NEW

This is a first rate resort. We have stayed here at least 7 times and have never been disappointed. The resort is immaculately clean, the staff is extremely friendly and attentive. Westin is exceeding our expectations every time we stay here.

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Thank dnieglos2017
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for taking the time to post your review and thank you for being part of Westin Lagunamar and for your loyalty to us. We are glad to know that we have never disappointed you. We are looking forward to welcome you soon. Sincerely, The Westin Lagunamar Management

Toronto, Canada
Reviewed 4 days ago NEW

We stayed at the Westin Lagunamar for four nights with our two daughters during the last week of August. The room was very large and included a living room, well stocked kitchen and massive bathroom, making our stay very comfortable. We had a gorgeous view of the ocean and despite being quite full the hotel was peaceful and quiet. It...

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1Thank TorontoTraveler76
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for your nice and detailed review, we are always willing to take a step forward to increase our guest´s satisfaction in all senses. We are glad you could enjoy the facilities in the room. Warm Regards, The Westin Lagunamar Management Team

Denver, Colorado
Reviewed 4 days ago NEW

The ENTIRE staff goes above and beyond for you here!!! Omar Rivera, GM, Juan Carlos , bellman, Laura and the Paulina concierges...ALL fabulous! The rooms are great, views outstanding, very well maintained...we have celiac disease and the staff was VERY attentive and we never got sick :)! Location is superb, walked everywhere, including fabulous restaurants nearby. Food on site was...

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2Thank lkessler677
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for posting your nice review, for your comments about our great staff who is always there to help our guests and go beyond the limits for all of them...this is part of our Westin Lagunamar Experience. Please come back soon and we will be more than happy to welcome you again. Sincerely The Westin Lagunamar Management...

Chicago, Illinois
Reviewed 5 days ago NEWvia mobile

The Westin Lagunamar's best features are the stellar pools with infinity edge overlooking the Caribbean, and service. At the pool, Jose (Garcia) & Henry were very attentive, and remembered us even after a day away. At the concierge, both Mireya & Irene went the extra mile to help us make our vacation just as we wanted (nothing too touristy, excellent...

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3Thank EBNort
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for your review about your recent stay and for your suggestions. We certainly care about all our guests’ comments and feedback, it is important to us to improve and give our guest what you deserve, we appreciate your food comments. We hope to see you again near future. Sincerely, The Westin Lagunamar Management Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £193 - £390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
448 questions
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Chicago, Illinois
1 month ago

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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms appeared to have a view of the water. Our's was a studio and we booked it as a timeshare.”
 of 5 bubbles 190Sophie, 17 Jan 2017 | Read review
“get an ocean-view. also accommodations with separate bed room, kitchen, and living/dining area are HUGE and worth the upgrade”
 of 5 bubbles Chaz02138, 17 Jan 2017 | Read review
“not a bad room in the place”
 of 5 bubbles 971osmondm, 17 Jan 2017 | Read review
“Every room has an ocean view!”
 of 5 bubbles dnieglos2017, 16 Jan 2017 | Read review
“choose a 1 or 2 bedroom unit instead of a studio”
 of 5 bubbles Bumpsetspike, 15 Jan 2017 | Read review
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