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Kempinski Hotel Cancun

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Traveller (3715)
Room & Suite (769)
Videos (2)
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About

#13 of 238 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Escape to one of the premier luxury hotels in Mexico. Our dramatic ocean-view rooms and enticing culinary experiences set our hotel apart from the rest. Kempinski Hotel Cancún promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, our hotel offers a dream-like escape to another world, determined to leave you breathless.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Open-air bath
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Desk
Housekeeping
Flatscreen TV
On-demand films
Private balcony
Room service
Safe
Seating area
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Rate:Exclusive Member Rates
4163Reviews246Q+A100Room tips

Reviews
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jasim M wrote a review Today
Okemos, Michigan7 contributions5 helpful votes
Great service and very helpful staff. Don’t waste your money on Club level. I would classify food as mediocre at best.One dinner entree. First night rice, shrimp and clams in sauce. Second night pasta. Breakfast typical omelette out of box. We start eating out. Website shows ocean front room at club level with a balcony furnished with chairs and table. First they try to give us room with no balcony which we refused. They did change our room and gave us room with balcony. Big let down as we expected Old Ritz Carlton, but it is not. Well we will be back to our JW Marriott.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jgolden99 wrote a review Mar 2023
New York City, New York9 contributions16 helpful votes
Hotel's Favourite
As travelers that look for smaller, intimate boutique hotels, my girlfriend and I were wonderfully surprised at how great the Kempinski Cancun turned out. One can read reviews on Tripadvisor and Google but I think all take it with a grain of salt. In this case the positive reviews are well warranted as we found out on a daily basis. From the moment we checked in with Daniel at the front desk, we started to experience the level of service that you would expect from a five star hotel. We were upgraded to a corner suite which was decorated with balloons!! ( We were celebrating an anniversary) The room was lovely although the décor might be a bit bland, however as the week continued we found the housekeepers, like the rest of the staff, were impeccable. Being beach lovers we positioned ourselves everyday at the edge of the water which was was maintained beautifully. Shout out to Edgar and Jorge as well as Javier and the rest of the staff at the Carib Beachfront restaurant. Great Service!! Nicholas the lifeguard was such a pleasure to talk to and he, like most of the staff members, have been working at this location for many years. Everyone’s attitude here’s is so welcoming and genuine that you really feel special. Obviously much credit has to be given to Aref, the General Manager, whose leadership and guidance have turned what was the old Ritz Carlton, into what should be one of the jewels of the Kempinski hotel empire. Although we ventured out for dinner almost every night, we found the food at the hotel to be the best of all the places we ate. The breakfast and lunches were delicious, well prepared and served in a very reasonable amount of time. The concierge service was very helpful as far as suggesting restaurants or activities in Cancun......check out the Jungle Tour Barracuda if you like speedboats and snorkeling. Big shout out to both Ruben and Antonio. In the evening, the lounge offered live music, which was just Ok, but the bartenders, especially Carlos made us feel right at home. Hope this helps!!!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
7 Helpful votes
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Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded 24 Mar 2023
Dear jgolden99, It is a pleasure reading your comment and thank you for taking the time to write a detailed review of your stay in our property. I am thrilled that you were being personally and genuinely embraced and nurtured by every one of our colleagues during your interaction. I am happy that our amenities enlivened your senses like our immaculate beach and service, our food quality, our housekeeping services, or our concierge suggestions. I will certainly recognize individually Daniel, Edgar, Jorge, Javier, El Caribe Restaurant team, Nicholas, Ruben, Antonio, and Carlos. Looking forward to welcoming you back soon, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sultan D wrote a review 18 Feb
1 contribution
I have honestly dreaded for the day this would happen. But the 5 star Ritz Carlton service as we knew it has officially left this property. We have always overlooked the hotel being outdated for the service but unfortunately that is no longer a valid reason to chose this property. I have visited several times since and every time I find something else has been taken away or gone downhill. Little things like beach toys and boards for the kids, GONE. Room greetings with fruit or desserts, vanished. Little things that make a 5 resort just that disappearing. The final straw for me this current trip was my arrival. We are titanium members with Kempinski. When checking in we were notified that our lounge access is no longer available unless we pay for it. Something that we have always had, that we always access. We were just here over Christmas week, and had access with no issue. Now after arriving to the hotel they decided to notify us in lobby upon arrival that we no longer have access. Way to go Kempinski! It’s sad but this will be our last visit since everything changes and there is an obvious lack of customer service.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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cloe wrote a review 9 Feb
Western Australia, Australia1 contribution
Best resort ,Best view This place is very beautiful for holiday with your friends and family... This first time i'am stay here.but i feel so happy.because all staff very friendly and Always help me if i need anything.. So next year i will come.and stay at this hotel again..thank you
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Very good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marisol Reyes, Other at Kempinski Hotel Cancún
Responded 1 week ago
Dear Explore37580180114, Thank you for your review. We are happy that you enjoyed your first experience with us. We look forward to welcome you back soon. Sincerely, Executive Offices
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ariann A wrote a review 7 Feb
1 contribution2 helpful votes
I booked a 5 night stay for Valentines day week 2024 in February of 2023. My reservation has been confirmed for over 11 months now. Today I received an E-mail from the hotel cancelling my reservation. They say the air conditioning needs maintenance, though I know they have a large group booked over Valentines day. They want to rebook me at a hotel that does not have a club level and is south of the hotel zone. All of this six days before my trip, with other options that would be acceptable already booked up or thousands of dollars higher than my reservation price. Never had an experience like this with a supposed luxury hotel. Tomorrow will have to deal with Delta Airlines and I'm sure will cost me to change or cancel my long ago purchased tickets.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marisol Reyes, Other at Kempinski Hotel Cancún
Responded 1 week ago
Dear 242arianna, Thank you for your review and your valuable feedback. I would like to apologize for the inconvenience this caused you and please know that we are reviewing our processes to ensure these incidents do not occur in the future. We hope you give us the opportunity to welcome you back. Sincerely, Executive Offices
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NJ Family Adventurers wrote a review 4 Feb
23 contributions11 helpful votes
Wonderful stay - nice property well maintained and very good service. The club level had excellent food and drinks selection and service. Computers went down when we checked in so a bit of confusion and we didn’t get the customary champagne and hot towel service. However, Pool and beach were clean and well maintained with excellent food and drink service. Vicki and Osiris at the club level were wonderful - Osiris made amazing cocktails and Vicki was a pleasure throughout. Highly recommend!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marisol Reyes, Other at Kempinski Hotel Cancún
Responded 2 weeks ago
Dear T D, Thank you for taking the time to write your review and your kind comments. It is a pleasure to read you and knowing that our efforts made guests happy and left a memorable experience. It will be a pleasure to extend your compliments to my colleagues, especially to Vicky and Osiris and please be assured I will be sharing your valuable feedback about your check in experience with the appropriate teams for their review. We look forward to welcoming you back soon. Sincerely, Executive Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Judy P wrote a review 2 Feb
New York City, New York1 contribution
One of the best spa experiences I’ve had! I booked the wellness retreat package and it included yoga in front of the ocean under a cabana, their signature 80 mins massage and scalp massage. I needed a day to decompress so I spent the remaining 6 hours in the steam room, meditating in the relaxation room, and doing hydrotherapy. The others were all included in the package. The staff was beyond hospitable and made sure I was comfortable and had towels and water ready for me when I was done. Yeny is the most amazing person and made sure I was relaxed at all times. While I was reading my book she offered me complimentary green juice. Oh and they welcome you with a magic potion that changes colors to start your experience. When I left they gave me a mayan necklace that represents rejuvenation. Being a mama of two this was the ultimate pampering experience I needed. I hope to come back again just to do the spa experience again. Thanks for everything!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marisol Reyes, Other at Kempinski Hotel Cancún
Responded 2 weeks ago
Dear JudyP1064, Thank you for writing your review. I am very happy to read that you were able to relax and enjoy our Kayanta Spa. It will be a pleasure to extend your compliments to the spa team, especially Jenny who made your time very relaxing by attending to any needs. We look forward to welcoming you back again soon. Sincerely, Executive Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter A wrote a review Jan 2024
New York City, New York222 contributions138 helpful votes
The location is less than 30 minutes from the airport, right on the water, has great views, and nice restaurants. Fantino was excellent fine dining at its best. The staff throughout the hotel were super friendly and polite. The beach is really nice and there is plenty of space to relax. There are two pools with ample seating. The grounds are quite nice. The only negative thing is that the towels in the bathrooms are not very good.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marisol Reyes, Other at Kempinski Hotel Cancún
Responded 3 weeks ago
Dear Joefrombrooklyn, Thank you for joining us as our guest. It will be pleasure to extend your compliments to my colleagues, especially to the culinary team who were able to delight your palate. We look forward to welcoming you again in the future. Sincerely, Executive Office Si
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paradise63648600018 wrote a review Jan 2024
1 contribution1 helpful vote
Ladies in Red were amazing. Danitza was always making sure we were taken care of. The resort was great and staying on the Club lounge was convenient . The rooms were nice. And the view amazing. We liked the NYE celebration as well. Would come back in heartbeat
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Marisol Reyes, Other at Kempinski Hotel Cancún
Responded 3 weeks ago
Dear Paradise63648600018, Thank you for writing your review. We are happy that you enjoyed your experience with us. It will be a pleasure to extend your compliments to my colleagues, especially to Danitza. We look forward to welcoming you back soon. Sincerely, Executive Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gustavo A wrote a review Jan 2024
Mexico City, Mexico9 contributions11 helpful votes
A bubble of European flair in the Mexican Caribbean, with the warmth and attention to detail in which Mexican hospitality excels at. The team at Kempinski Cancún goes above and beyond to make guests feel welcome. We celebrated my parents’ 82 and 83rd birthdays and are very grateful for everything the team did to help us celebrate this important family event. We will keep returning!!!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marisol Reyes, Other at Kempinski Hotel Cancún
Responded 3 weeks ago
Dear GustafMX, Thank you for your review. It is a pleasure to read that we were able to made you feel welcome and cared for during your stay. It will be a pleasure to extend your compliments to my colleagues. We look forward to celebrate again with you next year. Sincerely, Executive Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£267 - £612 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
FORMERLY KNOWN AS
The Ritz-Carlton, Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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KEMPINSKI HOTEL CANCUN - Updated 2024 Reviews (Mexico)

Frequently Asked Questions about Kempinski Hotel Cancún
Which popular attractions are close to Kempinski Hotel Cancún?
Nearby attractions include H Roof (0.1 miles), Escapology Cancún (0.2 miles), and Adventures Cancun (0.2 miles).
What are some of the property amenities at Kempinski Hotel Cancún?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Kempinski Hotel Cancún?
Top room amenities include a flat screen TV, an additional bathroom, and blackout curtains.
What food & drink options are available at Kempinski Hotel Cancún?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Kempinski Hotel Cancún?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Kempinski Hotel Cancún?
Conveniently located restaurants include Harry’s - Cancun, Fasano, and Puerto Madero.
Are there opportunities to exercise at Kempinski Hotel Cancún?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Kempinski Hotel Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Cancún offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kempinski Hotel Cancún?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Kempinski Hotel Cancún?
Many travellers enjoy visiting Zona Arqueologica El Rey (1.4 miles) and Scorpion’s Temple (1.3 miles).