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The Ritz-Carlton, Cancun

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#6 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,291 Reviews from our TripAdvisor Community

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Showing 2,012: English reviews
Kansas City, Missouri
Reviewed yesterday NEW

Great experience in Cancun for my girl friends birthday. Great property and great service. Would recommend for any romantic adventure. Would strongly recommend this hotel .Love this property. We stayed in a beautiful ocean front suite.

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Helpful?
Thank J1640UZjamesa
Morristown, New Jersey
Reviewed 2 days ago NEWvia mobile

We just returned from an Amazing week. The ladies and gentlemen in the Club-- Angel, Odie, Viviana, William, and many others (and Maria in D Lounge!)-- are so kind and wonderful and go above and beyond to make the trip special. Yes, of course they remember our names, but they also remember our son, and what he likes for dinner...

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Helpful?
Thank rebekahconroy
Halifax, Canada
Reviewed 3 days ago NEW

We had a fabulous 5-night stay as part of a meeting. Every part of it, start to finish, went smoothly. Staff were extremely attentive, either as part of the meeting, or out by the pool/beach. Our room was lovely with a beautiful large balcony. The meeting spaces were nice too, very spacious and clean. All food that we enjoyed was...

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Helpful?
Thank Michelle B
San Jose, California
Reviewed 3 days ago NEW

This hotel is nice and I would recommend to anyone. The only thing is that they do charge for parking and most hotels in Cancun dont. The live music at this hotel is great. The views are nice. The pools are nice however a little small compared to other resorts in Cancun. The bellman service at this hotel is amazing...

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Thank JCTRAVELMAN
Reviewed 4 days ago NEWvia mobile

We selected Ritz over JW for award level experience for our special day but they failed miserably. We arrived hotel and found out our reservation was changed (either in error or system malfunction) and during checkin process with our representative, a alternate check in agent Francisco got involved and accused us of lying even after us giving them the reservation...

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Helpful?
Thank BhaktaSamir
Nora R, Quality Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Guest, Thank you for the feedback and comments below, which have been discussed through your conversations with our leadership team following your departure from the hotel. Best regards, Nora Rodriguez, Quality Manager

Bethesda, Maryland
Reviewed 5 days ago NEW

We had a simply marvelous 5-night stay at the Ritz-Carlton, Cancun. The hotel and meeting rooms were luxurious without being opulent. The staff was attentive, courteous, and friendly in both Spanish AND English. The travel agents posted in the hotel helped us find and arrange for the perfect off-site activity (a trip to Cirque du Soleil). The food was outstanding,...

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Thank susanbI6622KQ
White rock, Canada
Reviewed 5 days ago NEW

Recently stayed 1 night on the tail end of our trip to Cancun, never stayed at a Ritz- Carlton before...."What A Treat!".From the time you arrive you feel like Royalty, the staff and location were excellent, really made us feel special. The last night dinner at the "Club Grill" was over the top....great flavours, service , staff! Can't wait to...

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1Thank N8798SHscotth
Rockwall, Texas
Reviewed 5 days ago NEW

We have stayed at the Ritz Carlton many times and would not think of staying anywhere else. The Ritz goes above and beyond to make your vacation special. There are so many people that made our vacation incredible but I cannot go without mentioning Rogelio Diaz and Luis Vallejo. We see them each year that we visit and they always...

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Thank Texmom42
Reviewed 6 days ago NEW

Recently stayed for five days on the club level. Nespresso in the room is wonderful for a shot of espresso anytime of the day. The club has a great selection of food and beverages five times per day. There is always something for a delicious snack. The property, beach, and pool is superior, the service and staff is fantastic. Made...

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1Thank Carol N
Dallas, Texas
Reviewed 1 week ago

Scored a great rate through AAA. Was supposed to stay alone, so I wanted a safe respite. At the last minute a friend joined me, so we split the cost. That really affected the experience in a dramatically positive way! It was the most amazing, wonderful, relaxing, rejuvenating experience. The weather was incredible and the view spectacular. The Decor of...

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Helpful?
Thank tracy k

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £265 - £1,078 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Spa Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level is the way to go”
 of 5 bubbles 651caroln, 4 Dec 2016 | Read review
“Oceanview over pools - large shaded private balconies. ocean front balconies are tiny/no shade/no privacy. ocean front not worth price”
 of 5 bubbles muddywatersUSA, 24 Nov 2016 | Read review
“Try to get Oceanside room (east-facing) rather than Lagoon side to catch the sound of the waves and watch the sun rise in the morning,”
 of 5 bubbles 199dianaa, 19 Nov 2016 | Read review
“gulf/pool view was fabulous”
 of 5 bubbles jeff3677, 17 Nov 2016 | Read review
“Concierge level”
 of 5 bubbles Tex8405, 13 Nov 2016 | Read review
5 of 5
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