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Hyatt Ziva Cancun

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Traveller (6642)
Pool & Beach (1348)
Storyboard
Overview
  • Excellent82%
  • Very good13%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“el mercado”(252 reviews)
“la bastille”(201 reviews)
“club tower”(151 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
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Rooms
31 Jul1 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,095)
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5,016 results
Traveller rating
3,982
693
190
80
71
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LanguageEnglish
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3,982
693
190
80
71
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All reviewsel mercadola bastilleclub towercandy shopdolphin poolzen spatrade windsall inclusive resortrooftop poolfrench restaurantswim up roomtequila bartacosbutler serviceresort is beautifulprivate beachsteak
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1 - 5 of 5,016 reviews
Reviewed yesterday via mobile

This was our second time at Hyatt Ziva Cancun, and I must say the staff is best part of the resort! Yes, the well kept grounds of the property and amenities are second to none, but the staff truly cares for each and every guest!!...More

Thank Charlie B
Response from HyattZivaCancun, Director General at Hyatt Ziva CancunResponded today

Dear Charlie B, Thank you for choosing Hyatt Ziva Cancun as host for your fiance's birthday, but specially for taking the time to share with us your 5 stars review. We truly appreciate your loyalty for showing a genuine interest in returning to our property...More

Reviewed yesterday

I just got back from a long weekend at the Hyatt Ziva Cancun with my teenage daughter and felt compelled to write a review. We have stayed in quite a few all inclusive resorts in the Caribbean and this is definitely one of the best!...More

Thank Kim F
Response from HyattZivaCancun, Director General at Hyatt Ziva CancunResponded today

Dear Kim F, Thank you for choosing Hyatt Ziva Cancun as host for your family beach vacation and for taking the time to share with us your 5 stars review; we truly appreciate your confidence in choosing us to live the best vacation on the...More

Reviewed yesterday

We spent a week at Ziva Cancun and stayed at the turquoize tower. Overall, I would rate our experienced as excellent. When we arrived, we were escorted directly to the turquoize tower for checkin instead of waiting at the lobby, check-in was very fast without...More

Thank EngL2020
Response from HyattZivaCancun, Director General at Hyatt Ziva CancunResponded yesterday

Dear EngL2020, Thank you for choosing Hyatt Ziva Cancun as host for your beach vacation, but specially for taking the time to share with us your 5 stars review; we truly appreciate your confidence in choosing us to live the best vacation in the Caribbean...More

Reviewed 2 days ago

I thought the experience would be even better than the previous hotel in Cancun but I think Playacar in Playa del Carmen is still the one for family and for adults only LeBlanc....very disappointed with this hotel!!

Review collected in partnership with Hyatt Hotels
Thank Maria L
Reviewed 2 days ago

One of my favorite things was the workout center/gym. Every morning starting at 7 am there was a steady 25 people in there on the cardio machines or lifting weights. I am a huge exercise/ nutrition enthusiast, so I loved the fun workout classes throughout...More

Thank johnrapp33
Response from HyattZivaCancun, Director General at Hyatt Ziva CancunResponded yesterday

Dear johnrapp33, Thank you for choosing Hyatt Ziva Cancun as host for your family vacation and for taking the time to share with us your 5 stars review; we truly appreciate your confidence in choosing us to live the best vacation on the Caribbean Sea....More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Breakfast included
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair access
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$321 - US$876 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#27 Family Hotel in Cancun
#31 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$321 - US$876 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#27 Family Hotel in Cancun
#31 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (6642)
Pool & Beach (1348)
Room & Suite (971)
Dining (719)
Family and Play Areas (84)
Amenities (54)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
Lina L
13 July 2018|
AnswerShow all 2 answers
Response from EveryMinuteCounts | Reviewed this property |
Months before our arrival, I followed them on Facebook (Delphinus) and waited for the best deal. I got the Primax4, for $80 per person. I paid for it online and just showed my receipt the day of, and just entered the dolphin... More
0
Votes
Queet21
11 July 2018|
Answer
Response from Jim H | Reviewed this property |
El Mercado ( Buffet Restaurant) opens at 6:30am. Casa Cafe (specialty coffees and pastries) opens at 6:00am There is a 24 snack shop and 24 hour room service as well.
1
Vote
Room Tips
"The higher the better, there are parties on the beach with loud music."
Read review
"Turquoize was great!"
Read review
"Dolphin rooms have view of dolphins, pool, and ocean. Won't choose swim up room again"
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"Turquoize Rooms with Ocean View"
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