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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,633 Reviews from our TripAdvisor Community

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Showing 2,180: English reviews
California
Reviewed 2 days ago NEW

Our stay started perfect, our room was ready early, & our view was gorgeous. Unfortunately, $200 was stolen from a pocket inside of my purse! My purse doesn't fit inside the safe deposit box, & does NOT give any right for any of their staff to rifle through my purse!! After filing the report, speaking with several different management, &...

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3Thank wood_melaniel
Toronto, Canada
Reviewed 2 days ago NEW

Ziva Cancun: an excellent resort to hang your vacation hat. Since we've spent two weeks in each place, I thought I would compare them. Think of Ziva Cancun as the citified one, and Ziva Los Cabos as the country version: the former as efficiently friendly but not as attentive, and the latter as more laid back, gentler and personal. Overall,...

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4Thank Gourmand2
San Francisco
Reviewed 2 days ago NEW

This property was fantastic in nearly every single way. The location is amazing, right at the tip of the hotel strip, giving calm beaches and beautiful views. The staff is so friendly and helpful, they really make you feel at home and that you are in a special place. The food is AMAZING, and does not seem "cheapened" in any...

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3Thank amitrockon
Vancouver, British Columbia
Reviewed 3 days ago NEW

We felt welcome and warm hospitality once we walked into the hotel, and all staffs we had interacted with are super friendly, and willing to stop to answer our questions. Especially the bell person Eloy, he took time to show us around hotel after we checked in, and teaching us some greeting words in Spanish. The food was great! But...

Review collected in partnership with Hyatt Hotels
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3Thank Yinw2017
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Yinw2017, Thank you for being our guests, and for sharing your comments with us. We are committed to provide all of our guests with our Service from the Heart, and we are thankful that you recognized our efforts to do so. Thank you for the magnificent comments regarding the food and service provided by our associates. Again, it was...

Bogota, Colombia
Reviewed 3 days ago NEW

One of the best all-inclusive around Central America, Hyatt Ziva combines both family fun and adult luxury and relaxing facilities, just a few blocks away from the club scene it is a good balance for families with adults that want to both enjoy their families and enjoy nightlife.

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2Thank Juan Camilo S
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Juan Camilo S, We are delighted to learn that we exceeded your expectations, and that you enjoyed your stay. It is very gratifying to read that you consider us as one of the best All- Inclusive in Central America. It will be a pleasure to welcome you back during your next visit. Sincerely, with the Service from the Heart,...

Dallas, Texas
Reviewed 3 days ago NEW

We had a fantastic time staying ay the Hyatt Ziva. It was filled with fun activities, great food and an amazing staff. A very special thanks to our outside server Oscar who was nothing but exceptional. He made sure me and my family were also happy and having a great time. The lobby staff was very welcoming and accommodating to...

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4Thank TexasReviewer8
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear TexasReviewer8, First of all, thank you for taking the time to share your feedback on TripAdvisor. We are thrilled to hear you had a great stay. Thank you for pointing out amazing associates, great food, fun activities and beautiful accomodation. We look forward to welcome you back soon. Sincerely, with service from the Heart Alexandre de Brouwer General Manager

Plymouth, Massachusetts, United States
Reviewed 3 days ago NEW

We took our two kids, age 18 and 16 for to this all-inclusive resort for vacation during the Christmas holidays. The first thing you should know about this place, is the website does not reflect how gorgeous this place is and does not capture the size of the resort very well. I mention this because when you go to a...

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3Thank Karla G
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Karla G, Thank you for your review, it fills us with joy to know that we were able to provide you with an amazing vacation. Your comments are very motivating and are assuring us that we are on the right path to provide our guest with an Evolution of All Inclusive. Thank you for your appraisal of beaches, Pasteles...

Herriman, Utah
Reviewed 4 days ago NEW

We Stayed at The Hyatt Ziva, Cancun over the New Year for 7 days for my birthday which is on New Years Day. What a fantastic experience! I truly can’t say enough about how wonderful, both the staff and the property are. When we first arrived, the room we were assigned in the Turquoiz Tower didn’t have quite the view...

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7Thank Steve S
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Steve S, Thank you for allowing us the privilege of hosting you at Hyatt Ziva Cancun during your vacation. We are grateful to you for taking the time to share your review with us. We are thrilled to learn that this stay was exceptional and enjoyable. Our commitment as a team, is to exceed our guest’s expectations by providing...

Louisville
Reviewed 4 days ago NEW

We had a wonderful experience and the pictures do not do the property justice. Would highly recommend. We stayed in adults only. If you don't want kids around meals, 2 pools, and beach you will ave them around. You can visit the adults only roof top pool when wanting to escape. Delicious food and drinks.

Review collected in partnership with Hyatt Hotels
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2Thank kristie926
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear kristie926, We appreciate your fantastic comments, and are satisfied to read that you truly enjoyed your stay. It is gratifying to learn that you enjoyed the Turquoize Adult Only Experience, as well as the food and drinks. We are much obliged for your recommendation, and would be happy to host you again soon. Sincerely, with the Service from the...

Atlanta, Georgia
Reviewed 4 days ago NEWvia mobile

We had the best time visiting the Hyatt Ziva. Everyone was amazing. Special thanks to Salvador as our outside server at the beach (he was absolutely awesome), and also to the amazing woman who gave me the two best massages I have ever had. Her name is Azucena and she is amazing. The spa facilities here are off the chain!!...

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2Thank aldenkelsey
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear aldenkelsey, We were honored to host you, and are happy to read that you had a wonderful vacation. Thank you for your generous comments regarding the spa and service we provide, and a special thanks for recognizing Salvador and Azucena. We will eagerly wait for your return. Sincerely, with the service from the Heart, Alexandre de Brouwer General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £281 - £655 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com and Hyatt Hotels Corporation so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
546 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Ocean”
 of 5 bubbles Gourmand2, 20 Jan 2017 | Read review
“Rooms in the main building facing the lobby and pool are close to everything you need.”
 of 5 bubbles TexasReviewer8, 19 Jan 2017 | Read review
“All rooms have ocean views and there is an Adult-only tower with special amenities”
 of 5 bubbles karlag693, 19 Jan 2017 | Read review
“If traveling without children, I highly recommend the Turqouize Tower, it is worth every penny!”
 of 5 bubbles T6453LYsteves, 18 Jan 2017 | Read review
“Pay extra to stay in the VIP rooms and this gives you access to rooftop pool”
 of 5 bubbles Bmca1995, 18 Jan 2017 | Read review
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