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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,594 Reviews from our TripAdvisor Community

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Showing 2,148: English reviews
Reviewed 2 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank Alan B
Jackson, New Jersey
Reviewed 2 days ago NEW

Overall very pleased with the Hyatt Ziva. I previously stayed at the Live Aqua (ranked higher on TripAdvisor, #5 if I remember correctly), but the Hyatt Ziva was certainly just as good. The food was good, nothing really that blew our minds but overall very good for an all inclusive hotel. Our favorite restaurants were Bastille's (French), El Mercado (the...

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2Thank karolina1096
Prague, Czech Republic
Reviewed 2 days ago NEWvia mobile

cons: had to ask 4 x for extra blanket and switch adapter - everytime different persons, even a director manager of hotel, not much music at the beach or pool, poor service, not much choice of food for vegetarians, low quality food, terrible cleaning ladies pros: when we were going to leave we were offered to prolong a stay at...

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1Thank Eliška K
Wantage, USA
Reviewed 2 days ago NEW

I stayed at the Hyatt Ziva Cancun in October 2016 with my two best friends. This resort is breathtaking from the minute you arrive and enter the open lobby that looks out onto the ocean. There are several pools and beach areas to choose from. The pool by the lobby is lively with music and a swim-up bar, which we...

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2Thank NJTraveler82011
Syracuse, New York
Reviewed 3 days ago NEW

Location is great on two beaches Service is great. Very clean. Kids club needs some improvement , needs more stuff for kids. But overall was very happy. Food in buffet great . Several restaurants and candy shop. Coffee shop great too.

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4Thank mahmoudc2017
Aurora, Colorado
Reviewed 3 days ago NEW

Loved the on site Brewery - Tres Cervezas. Both Bartenders named Christian provide excellent customer service. If tequila is your thing, hit up Abundio at the tequila bar. His knowledge will help you select the right one to try.

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4Thank T3216ATkarenw
Washington DC, District of Columbia
Reviewed 4 days ago NEWvia mobile

Hyatt Ziva Cancun is really an amazing property, 270 degree beautiful ocean view, plenty things to do. We stayed in the turquoise Tower, you can even enjoy the ocean view in the Jacuzzi, it is very romantic for couples. Also we liked the food a lot in Ziva , especially the French restaurant La Bastille and Buffet El Mercado. The...

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4Thank Julie W
Northern NJ, United States
Reviewed 4 days ago NEW

Review collected in partnership with Hyatt Hotels
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3Thank K8428EAmichellew
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Billings, Montana
Reviewed 5 days ago NEW

This is my husband's first stay at the Ziva and my second. We had eaten together at La Bastille on one previous visit to another property and had a lovely dinner. We always consider ourselves problem children. I am necessarily gluten-free. My husband is allergic to shellfish and bell peppers. Tonight Chef Ricardo outdid himself. New waiter Jonathan (his second...

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4Thank Kristina M
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Kristina M, Thank you for these wonderful comments. We are much obliged for your recognition of Ricardo and his Service from the Heart, we are delighted that it made a positive impact on your stay. Your comment will allow me to congratulate him personally for his dedication. We are honored to provide you with an vacation you deserve, and...

Minneapolis, Minnesota
Reviewed 5 days ago NEW

I was very fortunate to be able to visit this establishment even if only for 2 days. This was my first all inclusive experience and I really liked it. The location of this hotel was wonderful. It offers 2 sides of beach. There were plenty of seating at the beach and at both of the pools. We didn't have access...

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5Thank 270A
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear 270A, Thank you for being our guest and for sharing your comments with us. I am glad that overall you had an pleasant stay, and that you liked the service provided by our associates, location and beaches. Also, we are glad that you liked the fact you were able to use all the facilities after your checkout. We will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £297 - £667 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Luxury Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
538 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have more than 2 people in your room get the 2 beds, the sofa bed was very uncomfortable.”
 of 5 bubbles NJTraveler82011, 15 Jan 2017 | Read review
“Ocean views that will not disappoint!”
 of 5 bubbles 16qianab, 12 Jan 2017 | Read review
“I forgot to mention.... for those couples with children, you can get a babysitter and go to the nightclub, dance for a couple of hours.”
 of 5 bubbles ozzyo59, 12 Jan 2017 | Read review
“Every room is amazing with a view of the ocean!”
 of 5 bubbles britanymacdonald, 11 Jan 2017 | Read review
“Turquoise and Club are basically the same thing. Get the cheapest.”
  • Turquoise Tower- 5th floor.
 of 5 bubbles trfcnte, 10 Jan 2017 | Read review
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