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Iberostar Cancun

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#17 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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4,076 Reviews from our TripAdvisor Community

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Showing 2,936: English reviews
Reviewed yesterday NEW

Great stay, everyone in the staff was very friendly. My room was looking straight to the ocean and was wonderful to wake up to that view. One tip, make reservations for the restaurants as soon as you get there as it books up very quickly. The only down side is the AC, there are big gaps between doors and frame...

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Helpful?
Thank Meow M
Boston
Reviewed yesterday NEW

Everything was top notch. Room was spotless and the food was excellent, the steakhouse in particular. The staff is very attentive but not hovering. Entertainment was very good. The beach was clean although the water was too rough to really enjoy (although no fault of the hotel) The hydro therapy area was calm and quiet. Not too many kids on...

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Thank bostondonna1
Glen Mills, PA
Reviewed yesterday NEW

Had a nice five night get away at the Iberostar. Would rate it a very strong 4 stars. Great staff, nice stretch of beach, the food was very good overall. We a had a two room suite with a large balcony and hot tub. There is construction going on, but its not really noticeable from the beach. You will be...

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Thank cebakes
Reviewed yesterday NEWvia mobile

We spent Christmas and new year here. It was a fabulous experience. We will never forget it. The staff is incredible. They go out of their way to help you At every opportunity. The ladies that run the kids club do an amazing job. The shows performed by the star friends were very entertaining. The new year show was out...

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Thank Anne D
San Diego, California
Reviewed 2 days ago NEW

Loved this place! not only it's a gorgeous place but also the team in charge really love and know their job. We went on a vacation with my parents and arrived on a Saturday night. I was not feeling good and the Manager Alejandro Bernabe went above and beyond to make our trip spectacular. He figured a way for me...

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1Thank lettihemosha
New Haven, Connecticut
Reviewed 2 days ago NEW

We'll staffed, clean, affordable and great location. Beach and accommodations were terrific. Nice dining and food is available at all hours. Extremely relaxing, great beach with plenty of space and wonderful morning sunrise walks. Very pleasant, great for families and couples. January is an excellent time of the year to go, perfect weather, not too hot - mid to upper...

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1Thank eliz B
Airdrie, United Kingdom
Reviewed 4 days ago NEWvia mobile

Thoroughly enjoyed my two weeks at this hotel. Staff, activities and facilities were excellent. We were lucky enough to have a room right at the top of the hotel overlooking the pool and the sea area, which was absolutely brilliant, and beautiful to wake up to each morning. Food was amazing. We only used the a la carte restaurants once...

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1Thank SGM2210
Indianapolis, Indiana
Reviewed 1 week ago NEWvia mobile

Overall, this was a nice hotel, but there were definitely some issues you'll want to be aware of: Rooms: We travelled with another couple & both of us checked in early for ocean view rooms, that we paid a premium for. Our room was ready, & their room was not. We went up to our room, only to find the...

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2Thank Sunspr
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, First of all, we would like to thank you for sharing your experience at IBEROSTAR Cancun. We are glad to know that our specialty restaurants and the staff service at the bars went at your expectations. Also we appreciate your feedback about your experience at the SPA, we will make sure to share your comments with the staff....

Reviewed 1 week ago NEWvia mobile

The hotel is clean and the grounds are pretty. The food and restaurants are average. We were there in December so the ocean was very wavy and we couldn't swim at this location. On the plus side though, they had bottled beer in the main lobby bar. I would go back to the Iberostar Cancun.

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Thank biffgibbs
Reviewed 1 week ago NEW

We went to this hotel nov16 to 28 2016 our room was 504 beautiful view and very clean The buffet could have been better The c Japanese restaurant was fun! Entertainment very good service very good the only complaint was construction outside our window and renovations in the room beside Quickly the moved us to a villa We enjoyed this...

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1Thank KarinnPaul

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Iberostar Cancun

Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £201 - £552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort
Hotel Style:
#4 Family Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 Luxury Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Romantic Hotel in Cancun
#22 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cancun staff and other travellers.
674 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“any room has a view to the ocean”
 of 5 bubbles meowm249, 23 Jan 2017 | Read review
“Definitely ask for a room with oceanview”
 of 5 bubbles lettihemosha, 22 Jan 2017 | Read review
“Beach view, great sunrises.”
 of 5 bubbles elizB_13, 22 Jan 2017 | Read review
“Don't go here for first time to mexico”
 of 5 bubbles KarinnPaul, 17 Jan 2017 | Read review
“Ask for sea facing rooms with balcony - you will also face the pool area but the noise doesn't carry into the room”
 of 5 bubbles HariR620, 16 Jan 2017 | Read review
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