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31/12/2017 01/01/2018
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    +1 800-635-1836
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    31/12/2017 01/01/2018
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    Traveller (7580)
    Room & Suite (1941)
    Storyboard
    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Offers & Announcements: $1500 Resort Credit
    Hotel deals
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (6,277)
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    1 - 5 of 5,511 reviews

    Reviewed yesterday

    There is a reason we keep returning to the Sun Palace. With the consistent good food, excellent service and beautiful beaches, we know what we're getting each time we visit. The hotel manager, Pablo makes sure everything runs smoothly. From the time you step into...More

    Review collected in partnership with this hotel
    Thank jameslinusg
    Hotel's Favourite
    Reviewed 21 October 2017

    We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

    Review collected in partnership with this hotel
    7  Thank Barry100085
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 23 October 2017

    That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

    Reviewed 3 days ago

    Trip to Cancun Hotel: Sun palace All-inclusive through Costco travel Let us start with the bads, the management staff at sun palace was focused on making money from the customers that had already paid for their all-inclusive trip. Upon arrival, we were offered a 90-minute...More

    1  Thank beach-walker-1971
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 2 days ago

    We sincerely regret to know this is the perception you have from Sun Palace. This is definitely not the kind of experience we strive to provide for our patrons. We have shared a private message with you in hopes of receiving further details. Your feedback...More

    Reviewed 4 days ago via mobile

    Although Cabo is much closer to us, we opt to go to Cancun. Cancun > Cabo for sure! This was our fourth trip to Cancun and our first stay at Sun Palace. We have previously stayed at Le Blanc, Excellence Playa Mujeres, and Live Aqua....More

    2  Thank Karam G
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 2 days ago

    I always find interesting to know how my patrons find us compared to our competence. Thank you for your kind feedback and detailed review. Both Cabos and Cancun have its own charm, however, I believe sand at Cancun beaches has no match. It is incredibly...More

    Reviewed 4 days ago

    This is our 2nd year coming. We love Sun Palace for several reasons: small, intimate atmosphere with nice beach area, very friendly staff. Overall a relaxing resort and we plan to visit again next December.

    Review collected in partnership with this hotel
    Thank jenE1860XO
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 3 days ago

    We could not ask for a better description, thank you so much for your kindness! I am pleased to know Sun Palace meets all of your expectations, we shall see you again next December. Best wishes, pwinkler@palaceresorts.com

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$377 - US$727 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Orbitz, Hotwire, Travelocity, Hotels.com, Cancelon, Evoline ltd, getaroom.com and TripOnline SA so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7580)
    Room & Suite (1941)
    Pool & Beach (1604)
    Dining (1028)
    Hotel & Grounds (3463)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (25)
    Nearby
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    Ask a question
    Questions & Answers
    mexicoplumber
    14 December 2017|
    AnswerShow all 3 answers
    Response from GM_At_HotelZone | Property representative |
    Dear mexicoplumber, Thank you so much for contacting us! Our pools are equipped with a heating system to keep them at a very refreshing temperature the whole day, which you will definitely enjoy combined with the Sun in... More
    0
    Votes
    Rupesh P
    10 December 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear Rupesh P, Thank you so much for sharing your questions with us! It will be a pleasure to welcome you to Sun Palace. Our deepest pool has 4.2 ft. depth. Our relaxing pool is 1.15 ft. depth. We also have a heating... More
    0
    Votes
    749mdsn
    7 December 2017|
    AnswerShow all 2 answers
    Response from GM_At_HotelZone | Property representative |
    Dear 749mdsn, Thank you so much for your interest in Sun Palace. There are plenty of benefits for those who decide to join our Palace family and become members. I will be happy to get you in contact with one of our... More
    0
    Votes
    Room Tips
    "I love the concierge level rooms for the little extras but there isn't a bad room in this hotel. They..."
    Read review
    "pay the up charge for a ocean view. Well worth the extra $80."
    Read review
    "Rooms with an ocean view are a must!"
    Read review
    "Our room faced the resort to the north and overlooked a courtyard that was under renovation instead of..."
    Read review
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