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Sun Palace

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Sun Palace
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5,614 Reviews from our TripAdvisor Community

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Showing 4,929: English reviews
Phoenix, Arizona
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed yesterday NEW

My husband and I stayed here last week and it was our first all inclusive hotel. When we arrived, we were greeted with drinks and cold towels. We booked through Costco and originally booked a junior suite, but read reviews from people who upgraded to a Concierge Level room. We asked about it and they were about to give 30%... More 

Helpful?
Thank Jaclyn B
London
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed yesterday NEW

I've just returned for a 10 day stay at this lovely hotel and will definitely heading back! Everything about the hotel is great - staff upon arrival were lovely, our room overlooking the sea was amazing, all the restaurants we ate in we had brilliant meals and the staff there are just so friendly and smiley. I don't know if... More 

Helpful?
Thank clarebear69
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed yesterday NEW via mobile

Arrived late afternoon after a long flight from Manchester, greeted with a cold towel and a welcoming drink for me and my partner, check in was effortless, of to find the room , first impressions wow , cases arrived 5 minutes later, shower changed and out , breakfast, lunch , and dinner was outstanding, the Thai was excellent eat there... More 

Helpful?
Thank Carl W
Boston, Massachusetts
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed yesterday NEW

Our first stay at Sun Palace was great ! as one of the few adults only hotels in the Palace chain, it was a nice change from the hustle and bustle of Moon Palace. the food was very good for all inclusive, although there are only four restaurants. The spa is small, but the service is extremely attentive. The beach... More 

Helpful?
Thank Maxandsambc77
New York
Level Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 days ago NEW

Revisited our favorite, all- inclusive resort in Cancun, Mexico. The (No Kids) couples only, Sun Palace Resort! Excellent location, staff, accommodations, customer service, on a beach front property. We've been coming here for years, and it just gets better with time. Note~ This is a prior TripAdvisor: Travelers Choice Award Winning Resort. Visit, relax and enjoy. Thanks for making our... More 

Helpful?
Thank Ernestsworld
Hayden ID
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW via mobile

Love all Palace resorts, haven't been to Le blanc but in Cancun this is my favorite so far! Great staff great food beautiful beach! So relaxing. The Mexican food is great. Everyone raves about the Italian but I haven't had a chance to try it. Room service is fantastic and pool service os incredible!

Helpful?
Thank airbmac
2 reviews
Reviewed 4 days ago NEW

Hotel spotlessly clean staff amazing hotel sits on the beach hopefully will return soon! Transportation is outside the hotel it's very easy from here to get around to the different excursions you can do ! The weather was 28 - 30 degrees each day perfect holiday . It's adult only hotel !

Helpful?
Thank Michael G
pwinkler, General Manager at Sun Palace, responded to this review

It is a pleasure to know that you had a good sojourn! Especially at the onset of the cold months we are blessed with a more benign weather, which is why Cancun is so popular. The hotel is situated at the southern end of the hotel zone and this sometimes brings contrary comments from patrons but buses are present all... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

This is me and my fiancées first time in cancun and after the ten hour flight from England it isn't to disappoint. The range of food, and restaurants is second to none including room service there is something to eat for everyone and the evening restaurants are very classy we love the Thai one and the breakfast buffet. The drinks... More 

Helpful?
1 Thank sam a
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for enjoying Sun Palace. Indeed a long haul from the U.K., we try to make sure that everyone is satisfied. We are glad you weren't. Friendliness is a necessity of resorts and a natural in Cancun. Our people enjoy their jobs and consorting with all guests from near and far. We look forward to your continued visits! Cordially,... More 

Richmond, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

My husband and I are members of the Palace Resorts. For our vacation this time, we chose the Sun Palace for three reasons: first, only couples, second, we had never stayed at the Sun Palace and third, the great reviews. Both the check-in and check-out process was great and took very little time. Montserrat was the sales representative who assisted... More 

Helpful?
Thank TfromVA
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for all your comments, those that favor us and those that we should work on. It seems that for the most part-except for the meat- your stay was good. I will have a close look at the meat as all our choice cuts are brought directly from Cleveland in order to satisfy even the most discerning beef-eaters. I... More 

Felton, Delaware
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

As the reality of oncoming winter sets in, I am reminded of warmer days of summer and realize I have yet to let the TripAdvisor readers know of our latest stay at our very favorite resort. This past July 27-August 10, we traveled to Sun Palace for our annual anniversary/birthday celebration. Our two-week stay was our 11th and the most... More 

Helpful?
2 Thank Lynne N
pwinkler, General Manager at Sun Palace, responded to this review

Would you like me to send you the payroll list? Although you practically remembered everyone. You realize there are very few people I would dare answer like this. But you I know so well... Both of you are so open about things. I am sure you have some secrets but they must be very few. I feel I know you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £291 - £547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
606 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 519 has a larger balcony with a day bed!”
  • View from room 519 balcony!
 of 5 bubbles 354jaclynb, 4 Dec 2016 | Read review
“most rooms overlook either beach or lagoon.”
 of 5 bubbles Maxandsambc77, 4 Dec 2016 | Read review
“Large balcony”
 of 5 bubbles Ernestsworld, 3 Dec 2016 | Read review
“Rooms on higher floor have better view we upgraded to have a corner position with balcony on 7 th floor”
 of 5 bubbles , 1 Dec 2016 | Read review
“The balcony on the side of the beach was an amazing view.”
 of 5 bubbles rodray666, 25 Nov 2016 | Read review
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