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Sun Palace

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Traveller (7758)
Room & Suite (2059)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Sun Palace
Offers & Announcements: Package Deal
Hotel deals
Offers from Sun Palace
Offers & Announcements: Package Deal
Hotel deals
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,497)
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5,713 results
Traveller rating
4,120
1,119
337
88
49
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Time of year
LanguageEnglish
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4,120
1,119
337
88
49
Show reviews that mention
All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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1 - 5 of 5,713 reviews
Reviewed today via mobile

We had a wonderful time at Sun Palace! The property is very nice and clean. The staff goes above and beyond. We loved the entertainment staff and the activities offered. The food was good and they were accommodating with gluten free options. We would definitely...More

Thank CC82
Hotel's Favourite
Reviewed 21 October 2017

We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

Review collected in partnership with this hotel
17  Thank Barry100085
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 23 October 2017

That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

Reviewed today via mobile

We have just returned home after our 5th trip to Sun Palace. As I prepared to write this review, I thought now how can I put into words how special this place really is? I will once again say how much we enjoy our beautiful...More

Thank Nancy H
Response from GM_At_HotelZone, Director General at Sun PalaceResponded today

There is nothing more rewarding for me than reading about a guest who is returning. If you decide to visit us again, for us it means many things, like you certainly enjoyed the overall experience, returned back home feeling satisfied with the service, received an...More

Reviewed yesterday

the sun palace service is very good but the resort needs some upkeep our room needs some work the people that work there for the most part they are over the top very happy with service we have been going there for 8 years over...More

Review collected in partnership with this hotel
1  Thank randy242
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded yesterday

Dear randy242, Thank you so much for choosing Sun Palace. We sincerely regret to know our service has not surpassed your expectations. Our guest's satisfaction is our most important goal and we are always eager to learn how to improve and serve you better. We...More

Reviewed yesterday

We have stayed at Sun Palace multiple times and this stay like the rest was amazing. The service is what you would expect from and 5 star hotel. Karina Sandoval, pool server, was amazing. She made our days by the pool a breeze, thanks again!!More

Review collected in partnership with this hotel
Thank CraigSGoHogs
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded yesterday

So good to know our dear Karina provided an excellent service during your stay. She is indeed amazing and a very important part of our team, I will make sure she receives your comments along with proper recognition from us. Thank you so much for...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$372 - US$668 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$372 - US$668 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (7758)
Room & Suite (2059)
Pool & Beach (1630)
Dining (1050)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
Ask a question
Edward T
18 April 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Dear Edward T, Thank you so much for sharing your concerns with us, it will be a pleasure to host you at Sun Palace! Regarding your question, depending on the time of the year, the pool area gets covered by shadow around... More
1
Vote
Google Translation
James A
18 April 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear James A, First and foremost, thank you so much for choosing Sun Palace! I will be happy to provide assistance with this request. Spa services can be booked up to 7 days prior to your arrival through our vacation... More
0
Votes
Google Translation
Room Tips
"If going concierge level ask for 6th floor rooms 622-629 - better views. All rooms do have an ocean view but..."
Read review
"We have always booked the concierge floor which is really excellent. Private check in and lots of extras..."
Read review
"Concierge room away from main pool. The patio is well worth the extra money"
Read review
"Outstanding service!!"
Read review
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