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Beach Palace

Travellers' Choice award winner
#14 of 182 Hotels in Cancun
GreenLeadersGold level
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5,415 Reviews from our TripAdvisor Community

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Showing 4,382: English reviews
Uk
Reviewed 2 days ago NEWvia mobile

Superb hotel no faults at all. Staff very friendly, location excellent approx 1km from busy centre take easy bus ride to bars coco bongos etc. Own private beach and waiter staff will bring you drinks all day. Would highly recommend for couples and families.

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Helpful?
Thank mouseyUk
Stockholm, Sweden
Reviewed 3 days ago NEW

I have been staying at Beach Palace and have earlier stayed at Cancun Palace (now more Hardrock Cancun) and Sun Palace. I would want to say that Beach Palace is well the best option. It have the sky bar, were you can always get sun, comparing to Hardrock and Sun Palace where it is limited. I have also visited Isla...

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Helpful?
Thank 995thetraveler85
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear 995thetraveler85, Thank you for your detailed review about Beach Palace, receiving feedback from our guests is a very valuable task as you are always the ones living the experience and of course, we want to know how we made it. One of our favorite places at Beach Palace is as you mention is the Sky Terrace, it offers one...

Los Angeles, California
Reviewed 3 days ago NEW

I was overall happy, but there were some inconveniences I would expect and one was a working heated pool. I would not return if the pool isn't heated. I would not recommend this hotel if leisure activity in the pool is important to you. TOO COLD!!!

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Thank Thomas Walter S
Sacramento, California
Reviewed 3 days ago NEW

The first time we stayed here it was heaven. this year the quality of the food went down. steaks were not cooked properly, pasta was clumped together. entrees were cold. Love the room and the pool side bar/grill has the Best food.

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Helpful?
Thank cardoza666
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear cardoza666, Thank you for your review. Your comments and feedback are very important for us as they always help us to improve and focus our efforts on the right direction. We are also concerned about your comments regarding food quality, as we are currently working very closely with our executive chef on the improvement of our menu and quality...

Blenheim, New Zealand
Reviewed 4 days ago NEW

We stayed for a week at Beach Palace and left vowing not to return to a Palace property. While the hotel itself is well located, clean and tidy and the rooms were of a good standard, the service is terrible. Our issues started even before we arrived. I had made a mistake on booking at booked for one adult and...

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Helpful?
1Thank Neilsnz
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Neilsnz, Thank you so much for your review. On behalf of all the Beach Palace team, I would like to say we truly apologize for your experience. Our staff works very hard every day to make sure you and your family have a dream vacation, surrounded by luxury and all the pampering you deserve. We work under high quality...

Calgary
Reviewed 5 days ago NEW

I have no trust in this resort as they moved us to their sister hotel due to the fact they were overbooked. When we told them we were there to spend time with our young children before my cancer treatment- we were still moved. No one got back to us regarding our frustration.

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3Thank Y3707BJkatiek
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Y3707BJkatiek, Your comments and feedback are always much appreciated and useful. We are very sorry about your experience, especially considering this was supposed to be a very special vacation. Please rest assured we all at Beach Palace are truly committed to create incredible and memorable experiences for all the family, with all the luxury and pampering our beautiful All-inclusive...

Kincardine, Canada
Reviewed 5 days ago NEW

This place would have been rated a 5 star if we had of been able to actually stay there! Upon arrival we were informed that there were no rooms for us and that they would send us to the sister resort Beach Palace, which is nothing like Moon Palace! They were not apologetic and were in fact rude about it....

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2Thank staceyannp2017
Wilma Z, Gerente at Beach Palace, responded to this review

Dear staceyannp2017, Firstly, I would like to thank you for your preference at Palace Resorts. On behalf of the Beach Palace Team, I would kindly inform you, it was a pleasure to be the host of your recent stay; I am sorry for the unpleasant situations you experienced; however, as part of Palace Resorts, Beach Palace is a luxury All-Inclusive...

Ogdensburg, New Jersey
Reviewed 6 days ago NEW

Really nice resort. Rooms beautiful and workers couldn't be nicer. It was a little small for us. Couple of very nice pools but not a lot of seating around them. Only one lounge , nice but to small to accommodate all the people at night. Four restaurants , nice but nothing really special. Couples resort and not for singles. Beautiful...

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1Thank Siffty
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Siffty, There is nothing more important for us than receiving our customers opinion and I appreciate for sharing your experience with us. As a luxury and All-Inclusive friendly Family Resort we are, providing the most enjoyable vacation for all of our guests is our main and daily goal and I am glad to know you had an overall good...

Columbia, Missouri
Reviewed 6 days ago NEW

We have stayed at this resort twice. While the cost for a week is a bit more that the other resorts we have visited in the area, the Beach Palace exceeds their competitors in all areas including the beach, pool, and food. The biggest difference you will find is in the accommodations. The guest rooms are spacious, clean, and beautifully...

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Helpful?
Thank seitri94
Wilma Z, Gerente at Beach Palace, responded to this review

Dear seitri94, Thank you for taking the time to share your comments, based on your recent stay at this beautiful Resort, Beach Palace. It is a pleasure to know how much you enjoyed your vacation and how pleasant was your time here with us; please allow me to inform you, our guests satisfaction is the most important for us and...

Rhinelander, Wisconsin
Reviewed 1 week ago NEW

Traveled with my daughter. Beautiful beach and accommodations. I would only like to see a few things improved upon. Warmer pool, brrrrrr! We did not swim in it due to its temperature. Better variety in the restaurant Tequila. Great food! Just got a bit old after a few days. Lastly, more entertainment options in the evening. We got a little...

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Thank Rebecca Sky R
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Rebecca Sky R, On behalf of the Beach Palace Team, I appreciate for sharing your comments, based on your recent stay here with us. Please be sure, my commitment is to take into consideration your opinion, in order to provide the proper follow up; I am sure during your next visit, we will be part of another paradisiacal stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £353 - £641 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Expedia, Hotels.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
581 questions
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Questions? Get answers from Beach Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on a room away from the lifts. Rooms by the lifts are super noisy!”
 of 5 bubbles Neilsnz, 19 Jan 2017 | Read review
“The rooms are very comfortable.”
 of 5 bubbles Dmfltva, 16 Jan 2017 | Read review
“Ask for an ocean view room, 2nd floor and above. The higher the better!”
  • Morning Sun Rise!
 of 5 bubbles baezka, 13 Jan 2017 | Read review
“I think all the rooms are nice. balcony with nice bed, jacuzzi in the room. We didn't have a beach view but our lake view was awesome”
 of 5 bubbles Jonnyd, 12 Jan 2017 | Read review
“Rooms with best view are on the ocean side. High floors could see further and less noise from beach, but spend more time on elevators.”
 of 5 bubbles 938hannahs, 12 Jan 2017 | Read review
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