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Beach Palace

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#14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Beach Palace
Beach Palace
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5,513 Reviews from our TripAdvisor Community

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Showing 4,459: English reviews
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Boston, Massachusetts
Reviewed yesterday NEWvia mobile

We traveled to the Beach Palace from February 17 - 24 with our two girls, 11 and 13, another family with two children, 11 and 14, and a family friend. So there were nine of us all together. We have been traveling to Mexico with our children for the past four years, never staying at the same place twice because...

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Helpful?
Thank kweiderman
Reviewed yesterday NEW

This is our second year in a row coming to the Beach Palace. We have been Palace Resort members for the past 15 years! The atmosphere is wonderful! You are close enough to everything around in Cancun if you want to go out. If not, you really do not even need to...everything is right here at your finger tips! I...

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Helpful?
Thank Velma V
Redwood Falls, Minnesota
Reviewed 2 days ago NEW

We received exceptional service from Gabby, morning cook at breakfast and Ernesto who remembered from last year that we drink decaf coffee and I like cranberry juice. One thing that was disappointing was that the menu had changed and it was hard to find things we like to eat. The Wok restaurant no longer had chicken cashew and their midori...

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Helpful?
Thank janej723
New York, United States
Reviewed 3 days ago NEW

From the day I booked my stay, the staff was very helpful. I arrived at the hotel after midnight and check-in didn't take more than 5 minutes. They put a bracelet on my wrist which showed my status at the resort. I stayed on a concierge level which the bracelet showed. We headed up to our room, and although I...

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Helpful?
Thank JakeCreative
Reviewed 3 days ago NEW

Every morning at 10, I really enjoyed the Yoga session with instructor Emma. She is great and teach the class at everybody's pace. The Yoga is in the pool, on a float board, very unique experience for me.

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Helpful?
Thank Jian C
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Jian C, We appreciate your comments. Indeed, the Yoga class at Beach Palace will help you to start your day full of energy and with balance. Kudos to Emma! I will make sure she receives your kind comments about her. Thank you very much for staying at Beach Palace, we are looking forward your next vacation for another incredible...

Cleveland, Ohio
Reviewed 3 days ago NEW

1st impression killed any fears after being flipped from original booking at a different place. The resort was beautiful. The Ocean view room was amazing. The staff was the friendliest and exceptional, including and not limited too, Yanet, Roman, Rigo, Rafael, Erik and Juan Victor!!! Never felt like you are just another guest/number, any request does will get 100% attention...

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Helpful?
Thank MJK0323
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear MJK0323, Thank you for providing us such nice comments! Beach Palace is a resort designed for families, so we make sure everyone here feels comfortable, secure and of course, pampered, with activities for everyone, just as you mention. We are also very proud of our staff members, definitely they are the ones who make this place shine, their kindness...

New York City, New York
Reviewed 4 days ago NEW

The sports and entertainment staff was incredible! They were so friendly, inclusive and energetic. They organized many daily activities, contests, games and shows! My family left there with tons of prizes, and new friendships. Rene, Lucia and Kristell were so great to us, and really made our stay unforgettable.

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Helpful?
Thank khall619
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear khall619, There is nothing more important for us than receiving your comments, so thank you for taking the time to let us know about your stay. We have the idea to treat our guests at Beach Palace as if they were part of our family, we work under this concept and feel so proud of it. More than guests,...

New York, United States
Reviewed 4 days ago NEW

Beach Palace is an amazing resort with outstanding staff, excellent food, comfortable rooms. I love the sky deck which extends the day in the sun. The resort is beautifully maintained but the best part is being pampered by talented, friendly staff.

Review collected in partnership with this hotel
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Helpful?
Thank Adreenne H
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Adreenne H, First and foremost, thank you for choosing Beach Palace! It is a great honor for us to receive such good feedback from our guests. We are happy to know you did enjoy every single aspect of your vacation at Beach Palace, we are always working under high quality standards, if you combine this with the kindest staff...

Toronto, Canada
Reviewed 4 days ago NEW

This is a very nice hotel but the construction noise and dust from the hotel next was very bad. We got moved from the Moon Palace to the Beach Palace, if we has known about the construction, we would have not moved and taken our money back

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1Thank winelover760
Isle of Wight, United Kingdom
Reviewed 4 days ago NEW

The hotel the staff are truly amazing, you will have so much fun here. The location is to die for. Lots to see and do in the area and the entertainment team are the best. Look up Joshua he is your manespecially for Coco Bongos.

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Helpful?
Thank karcat
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear karcat, Thank you very much for choosing Beach Palace! Indeed, we have a quite privileged location in the heart of Cancun, we're close to practically everything, thank you for pointing that out! Thank you also for sharing your comments with us, they definitely motivate us to keep working hard and improve everyday. We're looking forward your next vacation for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £349 - £593 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
598 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Usually if you pay an extra charge, you get an ocean view rom”
 of 5 bubbles janej723, 25 Feb 2017 | Read review
“The concierge levels have great views and great included services.”
  • The in-room Jacuzzi.
  • Looking down from our private balcony at the pool area.
  • The room.
  • The private balcony.
 of 5 bubbles JakeCreative, 24 Feb 2017 | Read review
“Ask for a beach view”
 of 5 bubbles jmdevries, 18 Feb 2017 | Read review
“all rooms are lovely!”
 of 5 bubbles Demileighox, 15 Feb 2017 | Read review
“Two basic room types: ocean view and lagoon view. Ocean view rooms are amazing and offer spectacular sunrises.”
 of 5 bubbles LOHILL, 14 Feb 2017 | Read review
5 of 5