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Hard Rock Hotel Cancun

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#11 of 183 Hotels in Cancun
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Hard Rock Hotel Cancun
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7,832 Reviews from our TripAdvisor Community

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Showing 4,754: English reviews
San Antonio, Texas
1 review
Reviewed yesterday NEW

Everyone of the staff was generous and helpful whenever I needed assistance with something. I had a great time at the Hard Rock Hotel with my family and friends ! If I plan another trip to Cancun sometime in the future, it will definitely be there !! Thank you all 😀.

Review collected in partnership with this hotel

Helpful?
Thank MelAlexis26
1 review
Reviewed yesterday NEW

The service was excellent. Everything was to detail. Right from the point of arrival to the time of departure. We were at this resort for 2 1/2 weeks. Our butler Mark, Mali and Rockdrigo were fantastic. They were always checking with us to make sure all our needs were met. They even picked up some Mexican Candy my daughter wanted... More 

Helpful?
Thank Peter L
Level Contributor
3 reviews
3 hotel reviews
Reviewed yesterday NEW via mobile

there is an Italian restaurant, its so peaceful and our server Noel gave us the best experience we've ever had !!! everything was outstanding . They put up amazing shows, food on every corner, and 24/7 room service

Helpful?
Thank travelwithjg
Saddle Brook, New Jersey
1 review
Reviewed yesterday NEW

If you looking for a fun, upbeat place to vacation Hard Rock Cancun is the place. From the daily pool entertainment to the nightly shows we enjoyed our stay here. Room was spacious. We had an issue with the air conditioner they came and handled it right away. All the staff was so accommodating especially Jesus Svaste the pool waiter... More 

Helpful?
Thank bellakatie
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed yesterday NEW via mobile

We arrived at Hard Rock Cancun on November 24. We had an amazing trip everything went perfectly! The hotel is perfect, the service is phenomenal and the food is great. We had a lovely room with a stunning view. Thank you to our friend Guillermo the front desk manager who really made this trip perfect and also our friend Maky... More 

Helpful?
Thank Jenny c
Cancun
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Everythng is great about this place. The food is super and there are many restaurants to choose from. The entertainment by the pool rocks.Service beyond everything i have experienced. Always met with a smile. Just awesome!!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank aasaj2016
Cancun
1 review
Reviewed 2 days ago NEW

We traveled to the HRH Cancun with 11 people (7 children). 3 of our kids have SEVERE food allergies. We immediately met Elizabeth Mendoza (food and beverage staff) and she kept our kids safe all week long. She is a blessing! She was confident in her knowledge of ingredients and helped prepare special meals everyday for our dietary needs. I... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Brett23B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Brett23B, Thank you very mcuh for your review, It has been a pleasure to pamper you and your little Rockstars. Thank you for highlighting the service of Elizabeth, we love to hear that she went above and beyond to make you and your beautifull family comfortable and please be sure her amazing job will be recognized. We can't wait... More 

Midland, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW via mobile

Great and family friendly. Always something to do. Rafa who likes Eminem is one of the best waiters. He connects with you and really cares about children. He did something special for us on our last day there. Will come back soon

Helpful?
Thank HUMBERTO_MOLINA
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear HUMBERTO_MOLINA, Thank you very much for your review. It's encouraging to see that you loved your experience at Hard Rock Hotel Cancun. Thank you for taking the time to mention the passionate service provided by Rafa, we love to hear he rocked your world. We hope to see you again soon! Francisco García General Manager Hard Rock Hotel Cancun More 

Cape Cod, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW

I am giving this property an excellent rating for the fantastic service at all levels and for the exceptional food. Front desk, bellmen, room service, housekeeping, hosts at the restaurants, & waitstaff all were really great. I fully expected to enjoy the rock memorabilia and the hotel really lived up to my expectations in that regard, (James Brown, Cher, Kenney... More 

Helpful?
Thank 45jukey
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 45jukey, Thank you very much for your amazing and detailed review. We are overjoyed to know that you experienced the Rocker atmosphere of our resort and the exceptional service provided by our band members; we love to hear and read about our amazing guest enjoying themselves and making memories here with us. It is encouraging to learn that you... More 

Canada
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 days ago NEW via mobile

I should maybe have asked to change room, in hindsight. Music is on everywhere including our room - it's so loud - from 10 am until 3 am. Food is average in my opinion. We are not heavy drinkers so for us the Hard Rock and the Ritz (not all inclusive) where we were last week in Cancun, are comparable... More 

Helpful?
Thank Kisha1
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Kisha1, Thank you very much for your review. We appreciate your comments and on behalf of Hard Rock Hotel Cancun, we are very sorry that your perception of our resort wasn't accord to your needs and expectations. We are sorry to see that we missed the mark this time and we would like to have the opportunity to have... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £345 - £712 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
752 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors 10 and up centrally located are the best. Facing the ocean.”
 of 5 bubbles W2309ZWpeterl, 1 Dec 2016 | Read review
“Go for a higher up floor, 8 or above on the lagoon side for the great sunset.”
 of 5 bubbles 45jukey, 30 Nov 2016 | Read review
“All the rooms are the same. Two double beds or a king.”
 of 5 bubbles cchapman2016, 28 Nov 2016 | Read review
“Sunrise on the beach sunset on the Laguna more noise to the back if you are on a low floor”
 of 5 bubbles wee1xx, 28 Nov 2016 | Read review
“I stayed in room 680. I liked it because the sun did not shine on my balcony after 1 PM,and I enjoyed the comfort.”
 of 5 bubbles ClarksvilleJoe, 28 Nov 2016 | Read review
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