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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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1 room 2 adults 0 children
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Hard Rock Hotel Cancun
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8,352 Reviews from our TripAdvisor Community

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Port Williams, Canada
Reviewed yesterday NEW

I had the opportunity to visit the Hard Rock Hotel Cancun in October 2016 as part of a business trip - WOW training with Colin Cowie (Destination Weddings). This resort is very impressive when you approach it off the Cancun Strip. From the driveway shaped like a guitar to the entrance itself, it definitely has the wow factor. If you...

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Helpful?
Thank TRuffini
Scottsdale, Arizona
Reviewed yesterday NEW

Let me start out by saying, my husband and I normally stay at le Blanc, so our standards are pretty high when it comes to properties in Cancun. We got there and knew it would be pretty lively, which is what we wanted out of this trip. When we met with Maxine the next day, we upgraded to Hall of...

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Helpful?
Thank KristinG333
Chicago, Illinois
Reviewed 2 days ago NEW

I only have one complaint about this hotel and it can be fixed by not getting specific rooms on the first floor of the hotel. We stayed in room 184 which had a beautiful view of the pool area. The music in the pool area played all night until 5am. Room 184 is directly above a green speaker (Bose) and...

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Helpful?
Thank Abidemi U
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Abidemi U, I would like to thank you for your incredible review! Its my pleasure to read that you enjoyed your stay at Hard Rock Hotel Cancun and that you had a great time despite the inconvenience with the volume of the music that you mentioned, we have shared your comments with our Vibe Manager to ensure we keep...

Cancun
Reviewed 2 days ago NEW

Great overall. Pool was cold wish it was heated. Staff was friendly and courteous at all time. Felt safe at all times. Food was good. Offer lots of different varieties of foods. Room was a good size and clean.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 897susanam
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 897susanam, Thank you very much for your comments. We are very glad to see that you enjoyed your stay as we are eager to deliver the best experience for you and all our dear guests, you are our true Rock Stars! Thank you again and we hope to have you back soon. Francisco García General Manager Hard Rock Hotel...

Valley Stream, NY
Reviewed 2 days ago NEW

This review will be long but after reading the entire review you will see how much we enjoyed it and how amazing everyone was. It all started as we exited the airport and saw our driver with our name he was holding up. As soon as we got in the car he immediately started telling us all about what were...

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Helpful?
4Thank fh619
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear fh619, Wow! Thank you so much for your amazing and detailed review, it is so encouraging to hear your comments regarding your experience at our resort as nothing Rocks our world more than hearing that you enjoyed every moment of your vacation and you will return. Thank you too for spotlight the names of so many members of our...

Cancun
Reviewed 2 days ago NEW

This was our first time at an All-Inclusive resort and I don't think we'll choose otherwise in the future. We booked through Costco travel and that included he transportation to and from the hotel, as well as $500 resort credits. As soon as we arrived we noticed how extremely friendly and courteous the staff was. They always addressed us by...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank rockelle02
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear rockelle02, Thank you so much not only for posting your experience, but for choosing Hard Rock Hotel Cancun as your Rocking travel destination. I am proud to learn that our All Inclusive offerings, personalized service, facilities and delicious food made you feel like a true Rock Star. We look forward to welcome you soon. Keep on Rocking! Francisco García...

Cancun
Reviewed 2 days ago NEW

This place has a fantastic vibe! The staff are very friendly and went out of their way to make our visit more enjoyable. They were happy to handle off menu requests, or extra services like pillows or room service. They are literally eager to help. Luis P in the Rock Shop was great, so were Raul for the beach cabanas,...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Hiram D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Hiram D, Thank you so much for your fantastic comments! I am so glad to hear that you had enjoyed your stay, is by receiving feedback from our guest how we strive to keep up with the Rock Star service and acknowledge the outstanding service from our band members that truly Rocked your vacations. We can't wait to have...

California
Reviewed 2 days ago NEW

We had 50 people for a wedding and the all inclusive allowed us to all stay together for all events. The wedding was on the beach and just beautiful. The rooms were super comfortable and looked at too ocean views made it fantastic. The staff took care of everyone and no one was disappointed.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank kdiener
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear kdiener, Thank you very much for sharing your recent experience with the TripAdvisor community, we are truly proud to have been your host on this romantic and special moment! and happy to see you and your party had a wonderful time. We hope to have the honor to welcome you again soon! Francisco García General Manager Hard Rock Hotel...

Cancun
Reviewed 2 days ago NEW

I went on a company trip to this resort and I have never experienced such a wonderful place in my life. Food was good, service was excellent amentities and entertainment was great. I loved getting room service and was very pleased with how quick they were. We had a company dinner on the beach which was extremely enjoyable. Allan was...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank corak56
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear corak56, Thank you so much for your review, your comments truly encourage us to keep up with the service that you experienced and it helps other fellow travelers to have a better idea of how Hard Rock Hotel Cancun delivers, so they can take a better and more informed decision regarding their travel destination. We can't wait to keep...

Liverpool, United Kingdom
Reviewed 2 days ago NEWvia mobile

Just returned today from the hard rock cancun.We stayed on the 11th floor in a deluxe diamond room 1132 and it was a very beautiful room and what a view.This hotel is the best i have stayed in and will definetly be returning in the near future.Theirs so much going on from foam partys to stage shows which are brilliant....

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Helpful?
1Thank brian c
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear brian c, Thank you so much for your kind review from your experience at Hard Rock Hotel Cancun, I am thrilled to read such kind words describing our facilities, amenities, entertainment and specialy our hard working crew that together helped to create memorable vacations for you. We hope we can welcome back soon! Francisco García General Manager Hard Rock...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £350 - £668 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
840 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are fantastic I believe all even rooms face the ocean”
 of 5 bubbles fh619, 20 Feb 2017 | Read review
“Choose a room facing the front not the ocean because thats where the sun sets”
 of 5 bubbles Porcha10, 18 Feb 2017 | Read review
“Get a room on the wings of hotel above 3rd floor...Better balconies.”
 of 5 bubbles 687alisae, 17 Feb 2017 | Read review
“Always chose ocean view, NEVER lagoon or anything else.”
 of 5 bubbles tesso61, 15 Feb 2017 | Read review
“No need to bring your own hairdryer - they have a REAL one available to use and it works well.”
 of 5 bubbles kkile782017, 15 Feb 2017 | Read review
5 of 5