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Hard Rock Hotel Cancun

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Traveller (8653)
Pool & Beach (1571)
Storyboard
Overview
  • Excellent74%
  • Very good17%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock royalty”(96 reviews)
“smash bar”(259 reviews)
“rock star”(185 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 40% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 40% off room rate
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Rooms
1 Aug2 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,521)
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6,967 results
Traveller rating
4,906
1,233
497
183
148
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4,906
1,233
497
183
148
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1 - 5 of 6,967 reviews
Reviewed today

We were here for a destination wedding and had lots of fun! The massages at Hacienda were great. Food was good- not as good as Moon Palace... Rooms are quite small and an awkward shape. Overall we had a good trip but we would not...More

Thank Reena B
Reviewed yesterday

This is our 3rd year in a row at Hard Rock Cancun. We stayed 8 nights this year with our 2 kids ( 2 1/2 and 4 1/2 years old). This is one of the most lively resorts in Cancun. If you want quiet days...More

Thank Shahram A
Reviewed yesterday

I have traveled a lot of places but I have never been to a resort where you could almost lick off the floor because it was so clean. The staff were professional, clean, patient, and went above the call of duty to ensure we were...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Denise A
Reviewed yesterday

This was our 4th visit to HRH Cancun. The staff continues to amaze us with their great service and personal attention. Ruben and Roy assisted us throughout the week and went above and beyond to make sure our stay was incredible. They were there to...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank 673terri
Reviewed yesterday via mobile

This place was absolutely awesome I went and stayed with my family this month and had a great time the food entertainment beach pool and all facilities were amazing special shout out to the gym and the instructors Inty in particular for helping me train...More

Thank lewissheoherd99
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear lewissheoherd99, Thank you very much for recommending us! We are so proud to read that you enjoyed your stay form beginning to end and that specially loved your experience at our Body Rock gym, we will share your kind kudos with all the members...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Wheelchair access
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$340 - US$790 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$340 - US$790 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8653)
Pool & Beach (1571)
Room & Suite (1282)
Dining (855)
Family and Play Areas (124)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
Ask a question
Nakia E
15 July 2018|
Answer
Response from Barry S | Reviewed this property |
Not entirely sure. There’s a couple of swim up pools, a swimmers / freestlying pool and one for the kids. I know there were people still out swimming till late long after we’d finished.
1
Vote
ovallesj
12 July 2018|
AnswerShow all 4 answers
Response from LuisTA12 | Property representative |
Dear ovallesj, Thank you so much for your question. Currently Hard Rock Hotel Cancun is considered as a family resort, this means that you'll find adults and kids. If you're looking for an adults only experience. We... More
0
Votes
Google Translation
Nakia E
8 July 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Dear Nakia E, Thank you so much for your questions. Currently the restaurants that you can make reservations are Zen (hibachi and regular table), Ipanema and Ciao. Walks ins are also welcome. I'll contact you on a... More
1
Vote
Google Translation
Room Tips