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Hard Rock Hotel Cancun

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#11 of 182 Hotels in Cancun
GreenLeadersGold level
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8,090 Reviews from our TripAdvisor Community

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Showing 4,899: English reviews
Dallas, Texas
Reviewed today NEW

We travel all over the world for business and vacation. Hardrock Cancun has amazing outstanding service in every department we experienced. The hotel makes every effort to make sure everyone is having a great time

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Helpful?
Thank Claudia M
Kennesaw
Reviewed today NEW

We're getting married here in July, so naturally we made an appointment to come visit the property, talk to vendors and check out the resort. It was perfect! The Hard Rock offers a different vibe from the usual resort. We loved that you can rent out guitars to take to your room for practice, for free! And that they have...

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Thank KarishmaPlusDavid
Reviewed yesterday NEWvia mobile

This was the first time at this resort. Our room was kept clean and refreshed without any issues. The staff were warm and friendly and answered any questions with a smile. Especially our attendant Carlos Nicolas in the Resturant who seemed to be there anytime we needed something. He is to be commended along with the entire staff. The Resturant...

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1Thank Patrick R
Lubbock, Texas, United States
Reviewed yesterday NEW

The Hardrock Cancun was awesome in my opinion. My wife was not as impressed but the week we spent for me was wonderful. All inclusive is the way to go. The food was excellent. The drinks were excellent. I definitely would love to go again and I hope a get a chance to.

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1Thank Jimmy T
St Albans, United Kingdom
Reviewed yesterday NEW

Our 1st time to Mexico and we weren't disappointed. The service, food and facilities at the hotel are excellent. If you hire a cabana on the beach expect to we well looked after by all the team there. The staff at the Market are very attentive nothing too much trouble especially O'Brien the luis (Tigres) Canelo. Food was brilliant with...

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1Thank bernadettemontague
Buffalo, New York
Reviewed yesterday NEW

Hard Rock Cancun had excellent service, food, and employees were very friendly. Donis at pool bar provided excellent service and was very nice. Hotel was very clean and beautiful. However, MAJOR restrictions on Hard Rock resort credits. Very limited on choice of possible excursions and Hard Rock offers no transportation to activities that are offered. Hard Rock Punta Cana allowed...

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Thank tronolone1
Australia
Reviewed 2 days ago NEW

Everything about Hard Rock is excellent but the best part was the amazing staff! From the start to the end the staff were absolutely lovely & did everything they did to accommodate us. Thanks so much!!

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Thank katewalsh1985
Reviewed 2 days ago NEWvia mobile

Just home from a 10 night break in this hotel. Check in Very quick & hassle free Room On arrival looked good & spacious. Further inspection the next day both sinks had cracks in them (my hubby cut his hand) & the damp smell in the room was terrible, after speaking to Leo the guest relations manager these issues were...

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2Thank Funtimefifi
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Funtimefifi, First and foremost thank you very much for choosing Hard Rock Hotel Cancun, and for sharing your opinion about our services and facilities. I am disheartened to hear that you vacation at our hotel was not what you expected as we pride ourselves on providing exceptional, friendly and unparalleled service to all our valued guests and that is...

San Diego, California
Reviewed 2 days ago NEWvia mobile

Great hotel! Hard Rock hotel knows how to entertain their guests! We were anticipating the different concerts that they had every night. Only disappointing thing was that the resort credits had restrictions and couldn't be used on most of the excursions, so we used it for spa services. But definitely a place to stay if you want to be entertained...

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Helpful?
Thank David V
Cancun
Reviewed 3 days ago NEW

What a great week at the Hard Rock Hotel. Very impressed with the staff, the food, the room, the view. We just had a great time, and it made a perfect vacation spot. First time there, well worth it, you really feel like a king when you stay there.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank TroyKrabb

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £368 - £745 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rock Royaltiy suite”
 of 5 bubbles claudiamT8560YZ, 17 Jan 2017 | Read review
“rooms on 3rd floor rock royalty level great”
 of 5 bubbles jmrscrow, 12 Jan 2017 | Read review
“ocean views are incredible!”
 of 5 bubbles Vasafoodie, 11 Jan 2017 | Read review
“Ocean view rooms are primo”
 of 5 bubbles tonysK5482XG, 10 Jan 2017 | Read review
“Make sure there is no construction in the rooms around you.”
 of 5 bubbles YandB_LabLover, 10 Jan 2017 | Read review
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