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06/08/2017 07/08/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$550
    US$536
    SAVE US$14
    US$550
    US$550
    Traveller (7308)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (102 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 40% off room rate
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,353)
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    11 - 15 of 5,701 reviews

    Reviewed 5 days ago

    Great customer service! Loved the pool and the swim up bar--very fun atmosphere. Food was excellent. Would definitely recommend to family and friends! Check in and check out process was very smooth and easy. Great hotel!!!!More

    Review collected in partnership with this hotel
    1  Thank lindsayewerth
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello lindsayewerth, Thanks for taking the time sharing your great experience at Hard Rock Hotel Cancun. We appreciate your kind comments about the service and our food offer. I'm thrilled to learn that you had a great time with us. Thanks for recommend our property....More

    Reviewed 5 days ago via mobile

    When we first arrived i was a little disappointed the hotel looked like it needed some love. Once we checked in and got sone rest we really got to enjoy everything the hotel offers. So many places to eat, so many acitivities and the kids...More

    1  Thank GCLJ2013
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello GCLJ2013, Thank you very much for your amazing review and for sharing your latest experience at Hard Rock Hotel Cancun. I'm pleased to learn that you could enjoy your stay and where able to provide you with that World Class Service that Hard Rock...More

    Reviewed 5 days ago via mobile

    I stayed in 924 the presidential suite, the people above me dragged furniture all night long. I called security every night for 5 nights and nothing was done. I used to love this place, I will no longer stay here. The food have taken a...More

    Thank Brad W
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello Brand W, Thank you for taking the time sharing your experience at Hard Rock Hotel Cancun. We're really sorry to learn that you could not enjoy your vacations as much as we would liked. I appreciate all your comments, please rest assured that all...More

    Reviewed 5 days ago

    This resort is the cleanest ever. It's no wonder they call this the Hard Rock bc the staff works extremely HARD and they ROCK. You can tell they really love working there by their pleasant and attentive way towards the guest. I really enjoyed myself....More

    Review collected in partnership with this hotel
    1  Thank 428dee
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello 428dee, Thank you for sharing your latest experience at Hard Rock Hotel Cancun and for your perfect five star review. Certainly our staff is the heart of our resort, that's why I feel very proud reading all your kind comments regarding their service and...More

    Reviewed 5 days ago

    After visiting Hard Rock Punta Cana. My family and I were very excited to visit Hard Rock Cancun. The bar was set pretty high though. HR Puncta Cana was AMAZING!! HR Cancun was a major disappointment and we are Legendary Members!! I usually don't write...More

    1  Thank rowe0234
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello rowe0234, Thank you for taking the time to share your experience with us. We truly appreciate all your comments and allow me to apologize for the inconveniences you may experience during your stay; your comments are very important for us as they work as...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$394 - US$1,223 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #18 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Family Rooms ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Booking.com, Travelocity, HotelsforEveryone, Cancelon, TripOnline SA, Hotwire, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7308)
    Pool & Beach (1372)
    Room & Suite (1105)
    Dining (745)
    Hotel & Grounds (4474)
    Family and Play Areas (117)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    .24 miles away
     
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    Nearby Restaurants
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    Porfirio's Cancun
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    Nearby Attractions
    Avenida Kukulkan
    5,003 reviews
    .96 miles away
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    .96 miles away
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    Kukulcan Plaza
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    .92 miles away
    Ask a question
    Questions & Answers
    Gilda N
    17 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Gilda N, Thank you for choosing our resort to celebrate such a special occasion. In regards your request we are texting it to our Front Desk department, who will do their best to accomplish. Since our average... More
    0
    Votes
    Google Translation
    Renata M
    15 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Renata M, Thank you for contacting Hard Rock Hotel Cancun According to the amount of nights and the type of room, guests will have access to Resort Credit, the amount granted will be per room and not per person... More
    0
    Votes
    Google Translation
    christy m
    15 July 2017|
    Answer Show all 2 answers
    Response from LuisTA12 | Property representative |
    Hello christy m Thank you for contacting Hard Rock Hotel Cancun. Allow me to mention that the dress code for dinner is casual. You cannot get into our restaurants wearing beach clothes, sleeves shirts, barefoot and wet... More
    0
    Votes
    Google Translation
    Room Tips
    "Lower floors near the pool can be noisey. Try getting the room closer to the lobby."
    Read review
    "Always travel on the Blue or Red buses if taking public transportation!!!"
    Read review
    "The rooms were absolutely clean clean clean. Overall the resort was extremely clean and well kept."
    Read review
    "The room is ok, but change the towels more often and soft"
    Read review
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