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Hard Rock Hotel Cancun

AMOMAUS$452*
View Deal
#9 of 181 Hotels in Cancun
GreenLeadersGold level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$532*
US$452*
US$506*
US$506*
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,781 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,330: English reviews
new city, ny
Reviewed 22 February 2017

I have only stayed in an all inclusive once before with horrible food which we got stuck eating all week so i was a little hesitant in going to another all inclusive. What a different experience. There were 5 restaurants to choose from, Italian, Mexican, Asian, Brazillian Steakhouse and buffet, each one delicious with wonderful staff. Alcohol was plentiful and...

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Helpful?
Thank bittmom
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear bittmom, Thank you very much for taking the time to share your recent Hard Rock experience! I am thrilled to see we were able to truly Rock your holidays with delicious food, unique facilities and specially the passionate and unparareled service from the members of our band. We would love to have you back soon and keep providing you...

Mosinee, Wisconsin
Reviewed 22 February 2017

I booked a Deluxe Gold King Bed room with Lagoon view through a wedding group booking for my niece's wedding. We were given a room on the ground floor - Room 16 to be exact with a view of the service walkway and chairs and umbrellas for the pool and a staff water station. Directly across the hall from this...

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Thank Starkle76
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Starkle76, Thank you very much for sharing your experience and allow me to sincerely apologize for falling short of your expectations. We strive to deliver true experiences that rock to all our dear guests and I am truly sorry to read we did not achieve your expectations with the location of your room, please be sure that the details...

Stillwater, Minnesota
Reviewed 22 February 2017

We enjoyed our stay at the Hard Rock Hotel. The staff are outstanding in every aspect of our stay. They are so kind,helpful,generous and always smiling:) We really spent a lot of time on the beautiful beach and Christian was awesome! His service was so genuine. He took really good care of my husband and my requests. We had sunshine...

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Helpful?
Thank 58PATSY
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 58PATSY, Thank you very much for your Rocking review! We love hearing your comments and appreciate that you mention the great service that Christian provided, rest assured that we will pass your kudos to him and the rest of the band members. Nothing Rocks our world more than to know we will have you back! We assure you the...

Port Williams, Canada
Reviewed 21 February 2017

I had the opportunity to visit the Hard Rock Hotel Cancun in October 2016 as part of a business trip - WOW training with Colin Cowie (Destination Weddings). This resort is very impressive when you approach it off the Cancun Strip. From the driveway shaped like a guitar to the entrance itself, it definitely has the wow factor. If you...

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1Thank TRuffini
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear TRuffini, Thank you very much for your kind comments, we do our best to provide our dear guests with an exceptional service and we are really glad to know we accomplished our goal. Thank you also for describing our facilities! we are pleased to see you loved our famous guitar driveway. We will be more than happy to welcome...

Scottsdale, Arizona
Reviewed 21 February 2017

Let me start out by saying, my husband and I normally stay at le Blanc, so our standards are pretty high when it comes to properties in Cancun. We got there and knew it would be pretty lively, which is what we wanted out of this trip. When we met with Maxine the next day, we upgraded to Hall of...

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1Thank KristinG333
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear KristinG333, We want to thank you much for your glowing comments. We are happy to see that you had a great time in our resort, thanks specially for recognizing the kindness and hard work of our passionate staff; they are indeed the heart and soul of this resort and we will let them know they made your visit a...

Chicago, Illinois
Reviewed 21 February 2017

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2Thank Abidemi U
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Cancun
Reviewed 20 February 2017

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank 897susanam
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Valley Stream, NY
Reviewed 20 February 2017

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4Thank fh619
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Cancun
Reviewed 20 February 2017

Review collected in partnership with Hard Rock Hotels & Casinos
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2Thank rockelle02
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Cancun
Reviewed 20 February 2017

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank Hiram D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £314 - £814 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
903 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Views: East Side (Ocean Facing) Quiet Rooms: West Side (Lagoon Facing)”
megant938, 28 Apr 2017 | Read review
“Ocean views are great, however, I enjoyed looking at the lagoon from the 8th floor & enjoying the sunsets with a cocktail on the balcony.”
fmollo1123, 26 Apr 2017 | Read review
“Call for the scented pillows and the aromatherapy. ”
SheilaG447, 26 Apr 2017 | Read review
“Bigger beds~Double just isn't big enough for 2 adults:(”
WELOVEVACATIONS2017, 25 Apr 2017 | Read review
“We stayed on the lagoon side which we liked because sunset there, higher the floor the better.”
Mamamollo, 25 Apr 2017 | Read review
5 of 5
AMOMA
US$452* /night
View Deal
Expedia.comUS$506
Bookit.comUS$506
HotelsForEveryoneUS$532
View all 15 deals
*Disclaimer
Prices are for 1 room, 2 adults
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