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The Royal Sands Resort & Spa All Inclusive

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#19 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,941 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,466: English reviews
Skaneateles, New York
Reviewed 5 May 2016

Our first trip to Cancun. We stayed with 4 other couples at The Royal Sands Resort & Spa-The all Inclusive is the way to go! We had a wonderful time-The staff and the swim up pool bartenders made the trip extra special for us...Luis, Patricio, Ricardo & Miguel were the BEST! They made the best frozen drinks to cool us...

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Helpful?
Thank TerriandChops2016
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Terri and Chops, Thank you for taking time to post about our resort. We couldn't be happier to hear our guests enjoyed their stay with us. It's great that you were able to take advantage of so many of the amenities available around the resort. We can't wait to have you back. Warm Regards.

Sugar Land
Reviewed 5 May 2016

Food at the buffet is average at the best. Room cleaning service can be improved. My biggest complain is only 2 sets of towels in the room so you have to request for more if you take shower more than once a day.

Review collected in partnership with this hotel
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Helpful?
Thank zhenyu w
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Zhenyu W, Thank you for taking the time to post about our resort. Feedback from our guests is important to us. We're pleased to hear that you enjoyed your stay. We appreciate your comments about the areas where we can improve. These give us the chance to improve future guests' experiences. We always encourage our guests to let us...

Panama City, Panama
Reviewed 4 May 2016 via mobile

Excellent place an great restaurants near the hotel , good that it is an all inclusive right in cancun , pillows can and need to be improved, also you can enjoy any of the other resorts with in the royal family, as a time share owner I will recommend it

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Helpful?
Thank laog75
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear laog75, Thanks so much for writing a review about The Royal Sands. We love hearing from our members and their vacation experiences. We're glad to learn you like our off-site restaurants included in the REFINE All Inclusive Package. We know the TripAdvisor community will appreciate your comments as much as we do. We thank you for your continued loyalty...

Apple Valley, Minnesota
Reviewed 4 May 2016

Our friends' in law have a timeshare so we got the room for dirt cheap price and the rooms were super comfortable. We even got a ocean view room that was just amazing! People at the resort was super friendly and helpful. Rooms were cleaned almost everyday and boy did we do good to the room. Overall, I give this...

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Helpful?
Thank Qbbqgal
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Qbbqgal, Thank you for taking the time to share your vacation experience at The Royal Sands. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed our staff's friendliness during your stay and we look forward to welcoming you back soon....

New York
Reviewed 4 May 2016

My family (wife, 9 year old and 10 year old) and I stayed at the Royal Sands for five days in late April 2016. For background, we’ve traveled to several Mexican resorts, Jamaica, Aruba and St. Kitts so we’ve been around. We’re not picky/fancy people but we do notice the nice things when we travel and appreciate them. Here’s a...

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3Thank Kakarrotos
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Kakarrotos, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. It’s great that you were able to enjoy the amenities around the resort and give yourself the time you deserve to relax. We look forward to welcoming you again...

LONG ISLAND, NEW YORK
Reviewed 4 May 2016 via mobile

We rent from owners or trade time share to come here for last 4 years. Celebrate my birthday with friends and family. It's amazing. Decor cleanliness staff food can't be beat. Shout out to concierge Estella. Pool waiters Esteban and Felix and breakfast grill Chelsea Tomas and room maid Brenda. Can't wait till next year

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Helpful?
Thank MARKRUN100
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mark, Thank you for your review. We're happy to learn you had a great stay with us. We appreciate your comments about the members of our staff that made your stay memorable. We look forward to your visit next year! Warm Regards

Crete
Reviewed 4 May 2016

The Hotel and the sister hotels were great. Food and drinks were plentiful and delicious. The spa was amazing. Only downside to our stay was having to change rooms on Saturday. The water at the beach was a little too dangerous to do swimming, but The Royal Cancun had calmer waters.

Review collected in partnership with this hotel
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Thank jacquelinemR7324PA
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Jacqueline, Thank you for taking time to post about our resort. We’re happy to hear that you were able to find more room and more value out of a stay with us. It’s great that you were able to enjoy the amenities around the resort and give yourself the time you deserve to relax at our Spa. We look...

Oviedo, Florida
Reviewed 3 May 2016

Had so much fun at the resort and visiting the surrounding historic sites and tours! The rooms have wonderful views (we were fortunate to have beach front a few times). The staff is very friendly & the concierges try to be so helpful with booking tours or dinner reservations. The pool staff work so hard to make sure you have...

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Helpful?
Thank raye2349
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Reviewed 3 May 2016

Hi! Just returned from a week's vacation here. The standout for this resort is the SERVICE. From the moment you arrive, you are welcomed by the most helpful people. Throughout the week we experienced superior service at the bar and on the beach. Esteban Delgadillo and Gabriel Chi were by far the best and most hospitable servers we've had in...

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1Thank Sarah C
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Sarah C, Thank you so much for your review. We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious villas are a great way to end an eventful...

Clarkston, Michigan
Reviewed 3 May 2016

Everyone is friendly and kind. The service was excellent. The location is excellent. It is easy to catch transportation by bus or taxi to anywhere you would like to go. The shopping center is within walking distance.

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Helpful?
Thank terrylandolt
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear terrylandolt, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate your comments about Alfredo....

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £174 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get either a suite (BR,LR, full kitchen and bath) or a full villa (2 BR, 2 BA, LR, full kitchen) The extra space, and access to a large balcony, is well worth the extra $$)”
SenorWillie, 24 Apr 2017 | Read review
“Request a beachfront, ocean facing room on an upper floor.”
  • Sunrise
meghanw282, 22 Apr 2017 | Read review
“We pay the tip ourselves as we are not using all inclusive. We are not familiar with how it works with all inclusive. ”
JLZChicago, 19 Apr 2017 | Read review
“The rooms need to have bigger pillows on the beds.”
U7104WVbriand, 18 Apr 2017 | Read review
“Loved our room 5701 with an excellent view!! You also get quite the workout with steps daily if you choose not to take the elevator!”
meechparrish, 16 Apr 2017 | Read review
5 of 5