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Hotel NYX Cancun

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Traveller (3662)
Room & Suite (669)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located on the best beach in the hotel zone, where the beautiful white sand and the incredible turquoise blue sea of the Caribbean emerge in one. It’s location, design and wide range of services, make of NYX Cancún, a Paradise for families, couples, or groups of Friends to enjoy unforgettable days of rest. The Hotel NYX Cancun has 196 rooms and suites beautifully designed with unique details, equipped with everything that’s necessary to guarantee an unforgettable vacation of pure rest and maximum comfort. On Top of the unbeatable location of these rooms, it provides spectacular views of the Caribbean Sea and the Nichupté Lagoon.
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Property amenities
Pool
Restaurant
Room Service
Free Internet
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast Available
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Value
Safe
HOTEL CLASS
Hotel links
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Location

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Contact
Boulevard Kukulcan, Km 11.5 Boulevard Kukulkan, km 11.5 Zona hotelera, Cancun 77500 Mexico
Name/address in local language
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Getting there
Cancun Airport9 mi
Cozumel Airport43 mi
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3,958Reviews
4,083Photos
522Q+A
100Room tips
Traveller rating
  • 1,920
  • 1,183
  • 459
  • 170
  • 229
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Popular mentions
we only stayed one night before heading to Holbox.. We needed an easy stop to catch as much as the super bowl as possible. The hotel had a nice but odd entrance.. had to go up several stairs to hit the lobby. the lobby was nice.. the room was nice an updated. LOTS of stairs
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Hotel's Favourite
Private, clean, great service, superb facilities. The staff went the extra mile to be there for us. We especially enjoyed JIMMY on the beach. He was a great server and has a tremendous sense of humor! He even kept us smiling when a tropical storm came thru on our last day.
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Response from DireccionNYX, Director General at Hotel NYX Cancun
Responded 26 May 2018
Dear Joe B Is so satisfying read this comments. We appreciate the time you have taken to share your experience, and we are very glad to read that it was an overall enjoyable one. It brings us great pride to read that the highlight of your experience was the warmth of the service. Thank you very much for your loyalty and wonderful comments, please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations. Kind regards
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We enjoyed our stay at NYX all staff were friendly and accommodating to our needs. Meals in the restaurant were good with a few exceptions where meal did not quite meet expectations. Example seafood jambalaya where the seafood was not existent. Servers were attentive and
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Review collected in partnership with this hotel
Stayed at the NYX between February 8 to 15 (16). Booked a master suite and no issues upon arrival. The service was excellent in many ways. Kudos to Eduardo, Joel, and another server (with no name tag) during breakfast and lunch. It is always a pleasure to have them, cordial,
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Response from DireccionNYX, Gerente at Hotel NYX Cancun
Responded yesterday
Thank you very much for sharing your comments about your recent stay with us. We appreciate that you have selected us for your vacations. Your comments are of great importance to us, because they allow us to continually improve. We hope you will soon give us the opportunity in the future to show you that each of your comments is considered to improve our services every day. Best regards!
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+7
The good: beach, massage, food, service: Omar, Albierto and Dany were the best. Lots of chairs available on the beach but rare to get one at the pool. We never saw one bug it’s a clean place. The bad: When we arrived at 1030pm nothing to eat. Told to walk down the road in the
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Response from DireccionNYX, Gerente at Hotel NYX Cancun
Responded yesterday
Thank you very much for sharing your comments about your recent stay with us. We appreciate that you have selected us for your vacations. Your comments are of great importance to us, because they allow us to continually improve. We hope you will soon give us the opportunity in the future to show you that each of your comments is considered to improve our services every day. Best regards!
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
the breathtaking sunrise
Professional photo exclusively commissioned by TripAdvisorHotel NYX Cancun
The Standard Room at the NYX Hotel Cancun
Professional photo exclusively commissioned by TripAdvisorHotel NYX Cancun
The Junior Suite Lagoon View at the NYX Hotel Cancun
Decoración por aniversario
VISTA DESDE MASTER SUITE
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123456134
yes the tip is included, but me if I receive an excellent sercice ... I still give a tip on the occasion. the beer is modelo.  
0 votes
You have to do it the day of, make sure you’re up early because ppl like to leave their towels the night before and pop up in the morning to take over the bed. There is a waitress that will come to you to take your payment for the bed once they see you occupying the space.
0 votes
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it costs $ 15. (300 pesos) includes 2 beach beds with pergola and a table 2 chairs for the snack. really good. preferable pants for men at the restaurant. At the beach restaurant no problem and very good.  
1 vote
Yes, there is a pool bar. No there is not a 24 snack bar. The pool bar is right by the pool. The beach is right in front of the pool. It depends on how far up front to the ocean you are as far as distance, but they have waiter service on the beach. There is no service of any kind around the pool. There is also an outside restaurant right on the beach.
0 votes
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123456105
"Master suites...guaranteed ocean view"
"Ask for balcony with ocean view-lots of rooms have balconies with bad view"
"Quieter rooms face upper pool courtyard."
"Room floor was quiet even though it was facing the street."
"we will report back."
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12345620
PRICE RANGE
US$109 - US$259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
avalon grand cancun hotel cancunavalon grand resortcancun avalon grand hotelavalon cancunavalon resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
196
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