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Grand Park Royal Luxury Resort Cancun

Traveller (7641)
Room & Suite (1445)
Pool & Beach (1327)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Grand Park Royal Luxury Resort Cancun is an exclusive resort that stands out for its personalized service and vast gastronomy that will delight you with Mexican, Italian and Asian specialties. Admire spectacular turquoise shades on its extensive fine white sand beach. Let your senses be enchanted by amazing sunsets and the best view of the Nichupté Lagoon, while refreshing with a sophisticated cocktail in the Ekinox Lounge Bar. The fun is guaranteed thanks to our activities program and nightly shows for all the family! Live the Grand Park Royal experience in Cancun!
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Free parking
Bar/Lounge
Free Internet
Adult pool
Airport transportation
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Great View
HOTEL CLASS
8,941Reviews
7,817Photos
956Q+A
100Room tips
Traveller rating
  • 4,970
  • 2,456
  • 801
  • 357
  • 363
Time of year
Traveller type
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  • English
Popular mentions
+7
Beautiful hotel and food normal buffet restaurant and 4 other fine dinning restaurants what can be booked between 9am and 2pm on the day great service great location 10 min walk to coco bongo and main strip book tours in hotel they are very helpful $1 tip goes along way with
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Starting with the positives... the facilities and the room were nice and clean. The food was usually pretty poor except la concha was pretty solid. Workers are good but the service was poor as there was a clear lack of staff. Takes 30 mins to get a drink on the beach or pool
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This is a great resort, beautiful. The food was fine and the extra restaurants good too. The only drawback here was the constant nagging to attend a VIP breakfast for a "presentation" - I did not go on vacation for that! We listened and declined politely, only to be bothered
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Review collected in partnership with this hotel
Response from CarlosDaSilvaGPRCC, Gerente at Grand Park Royal Luxury Resort Cancún
Responded today
Dear Guest Your feedback is of great value to us, as it helps us pinpoint the areas that need our attention in order to guarantee our guests complete satisfaction. Please accept our sincere apologies for any inconvenience caused with the Vacation Club presentation. Once again thank you very much for having chosen Grand Park Royal Cancun, we look forward to your return. Sincerely, Carlos Da Silva General Manager
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We are a family of 7 including 2 small kids and an elderly women who is 84 years old. We are Royal Holiday members, and booked 3 rooms for our stay at the Grand Park Royal hotel. Our rooms included one Junior suite and two studios. Our trip started out great up until we had to
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Response from CarlosDaSilvaGPRCC, Gerente at Grand Park Royal Luxury Resort Cancún
Responded today
Dear Fatima Our mission is to create memories exceeding the expectations of our guests at all times and it is with great concern that we read we could not assure you a memorable experience. It is really worrying to know that the members of our staff did not offer the kind treatment that characterizes us, be sure that the corresponding departments are aware of the situation to avoid this type of inconvenience again. I hope it gives us the opportunity to welcome you back to our Resort and provide you with a memorable experience. Sincerely, Carlos Da Silva General Manager
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The room was clean, the hotel/resort was clean and the food in the buffet was decent. I wish they had more of a variety when it came to the food served. The staff in the buffet area were very nice and attentive. The resort was in a great location to downtown cancun... you could
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Review collected in partnership with this hotel
Response from CarlosDaSilvaGPRCC, Gerente at Grand Park Royal Luxury Resort Cancún
Responded today
Dear Shamyka First and foremost allow us to thank you very much for choosing Grand Park Royal Cancún as host to your holidays. It is truly pleasant to know that the service and attention provided by each and every one of our staff members is exceeding your expectations and make your feel that you are being properly looked after. Thank you for highlighting every aspect of our Resort, from the food and beverage in our different restaurants, , the facilities, the room and mostly the service and attention provide by the entire team. We will be glad to welcome you back and go beyond your expectations. Sincerely Carlos Da Silva General Manager
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Park Royal Luxury Resort Cancún
The Premier Guest Room at the Grand Park Royal Cancun Caribe
Professional photo exclusively commissioned by TripAdvisorGrand Park Royal Luxury Resort Cancún
The Premier Guest Room at the Grand Park Royal Cancun Caribe
this is a Regular Suite in Royal Tower. Room 2109. YOU DO NOT WANT THIS ROOM. STAY AWAY FROM 210
Bedroom
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123456289
Wondering which restaurants are open to families with small children?
Dear Customer The Italian restaurant is now open for families, reservation is mandatory. lookoing forward to hear soon from you.
0 votes
Dear Bob There are safe areas to join under yellow flags, please consider this are open water, red flags areas are not allowed for swimming even for pros lookign forward to hear soon from you.
0 votes
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123456192
"Obviously, staff have access code to room safes. Do not leave any valuables there!"
"Be careful. Some rooms do not have balconies large enough to sit on."
"Pretty much all rooms are ocean view or partial"
"Don't upgrade to Ocean Front. Stay at the Ocean View."
"We stayed in a magna"
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PRICE RANGE
US$182 - US$636 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park royal cancun caribe hotel cancuncaribe park royal grand cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
344
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