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Occidental Tucancun

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#45 of 183 Hotels in Cancun
Certificate of Excellence
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Occidental Tucancun
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4,289 Reviews from our TripAdvisor Community

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Showing 2,398: English reviews
New York City, New York
1 review
Reviewed 3 days ago NEW via mobile

These guys rock! Jose poot is a great bartender and FUNNY, as are rocky and Armando, and Gaby Chi is such a sweetheart and she has selfie game... The beach is rough, but beautiful. Cesia (kittycat) is a great motivator by the pool. Liliana Sanchez is so attentive and sweet, and Raphael izquierdo was amazing behind the bar and he... More 

Helpful?
Thank mikeskeedle
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Mikeskeedle, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel... More 

Potomac, Maryland
2 reviews
Reviewed 3 days ago NEW

The beach and common areas were beautiful. The food wasn't very good, and we had a problem with weak drinks. The rooms themselves were ok, but it was obvious the rest of the hotel had been renovated and they hadn't. We could also hear everything that was going on in the hallway and other rooms. The spa was amazing, they... More 

Helpful?
Thank cassieche
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Cassieche, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Thank you again for choosing our hotel on this... More 

New Fairfield, Connecticut
2 reviews
Reviewed 5 days ago NEW

The Hotel is beautiful and well maintained and clean. The bar staff is amazing! Armando and Margarito in the Lobby bar are the best bartenders I have encountered inside the hotel. The Pool wait staff were so great also. Eddy Criollo and Dalinda were very responsive and showed me nothing but attention. They all knew what I Liked to drink... More 

Helpful?
Thank jojo2girls
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Jojo2girls; Thank you for taking the time to share us your experience at Occidental Tucancún Beach. We are very glad to know that you enjoyed the facilities and the service to our staff, specially Armando, Margarito, Eddy Criollo, Dalida, Kitty Kat and Eduardo, we will transmit your kind words to them, who will be honored to be recognized. We... More 

Saint Paul, Minnesota
Level Contributor
913 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 571 helpful votes
Reviewed 6 days ago NEW

We booked a family room on the premium level. It was wonderful to have our own premium level lounge where we could check in, make restaurant reservations, have wine, food and coffee. Gaby was simply wonderful and so very helpful! There were four of us and we appreciated the large accommodations of Rooms 7001 and 7002. One bedroom had two... More 

Helpful?
Thank minnesotans4
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Minnesotans4; Thank you so much for such a detailed and kind review about your stay at Occidental Tucancún Beach. It was a pleasure to be your host; we are very happy to know that you enjoyed the facilities of the hotel and the service to our staff was up to your expectations since your check in and during your... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

We booked this vacation as a last minute Thanksgiving vacation. The service was great! We never had to wait to put in a beverage order whether at the pool, lobby, sitting areas, etc. Everyone is friendly and constantly smiling. I had a problem with the TV and within 10 minutes the issue was resolved. There are 3 restaurants in addition... More 

Helpful?
Thank Mallardnj
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Mallardnj I would like to thank you for choosing Barceló Tucancun as your summer home and the time you have taken to share your impressions of the property and services. We are happy to hear that we have exceeded your expectations and you have enjoyed your stay with us. I am grateful for your compliments towards our staff, whose... More 

1 review
Reviewed 1 week ago via mobile

I came solo for 9 nights. I was a bit shy and nervous being my first trip to Mexico especially traveling solo. I first met Billy from the hospitality staff and he directed me to a show my first night. In the morning Billy and Joesph got me playing water volleyball and making friends. Evian then came and brought me... More 

Helpful?
Thank Matthew T
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Matthew T, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to read that your holiday at Barceló Tucancun was an enjoyable one. We continuously... More 

Chicago, Il
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 1 week ago

They get 5-stars for perfectly executing their promise: a moderate priced resort, clean, good food & drink, lots of activities or quiet if you choose. Very good job, Sr. Arce. I was here for a quick golf trip meeting friends at an expensive nearby resort. Honestly after walking through their resort, I think Tucancun was better! At a fraction of... More 

Helpful?
Thank SeaBass
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear SeaBass Thank you very much for taking the time to write this review on Barceló Tucancun, our commitment is to provide quality service to each member and guest. It is very much appreciated to receive reviews like this one in which you let us know how much we were are able to exceed your expectations with the service provided... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Just returned from a quick solo getaway from this wonderful resort! I went as a solo traveler but never once felt alone! The stellar staff always made me felt safe, welcomed, and at ease! As soon as I stepped foot to this resort wonderful gentleman by the name of wil took my luggage and reassured me it will be safe... More 

Helpful?
Thank Maite M
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Maite M Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Your lovely comments regarding the service you received from our team members,... More 

Vancouver, Canada
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Had come here with 3 other girlfriends and we had stayed in a ocean view quad room. Rooms were great, always nice to have a balcony. Mini bar was always stocked up for us. I have also stayed at the costa cancun property the year before and even though it is small i do prefer it more as the staff... More 

Helpful?
Thank Samantha95R
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Ms. Samantha95R; Thank you for taking the time to share your comments about your stay at Occidental Tucancún Beach. We are very glad to know that you enjoyed the facilities and our privileged location in the hotel zone. Also thank you for mention Billy, we will transmit your compliments to him. On other hand it is important to mention... More 

Avon, Indiana
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

This property is really beautiful especially the beach! The water was rough because it was November but plenty of pools. The staff is great! Our favorite waiters who went above and beyond were Alberto Martinez, Antonio Mex, Armando Chan, Jaime, Liliana, Nelly Martinez, Eddie, Vicente,Marco, Erik, Omar, and Thomas. Thanks to all of them for making our trip so much... More 

Helpful?
1 Thank jojovincent
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Jojovincent, Thank you for taking the time to share your experience at Occidental Tucancún Beach. We are very happy to learn that you enjoyed the facilities and our beach, we are very proud to our privileged location that allows to our guest walking activities in the heart of the hotel zone. We appreciate that you mentioned our team and... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. The hotel has been remodeled with new lobby-bar, gymnasium, kids club and amazing view just right by the front desk. ... more   less 

Additional Information about Occidental Tucancun

Address: Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £154 - £337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#35 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Ocean View!!”
 of 5 bubbles jojovincent, 17 Nov 2016 | Read review
“We got a room with a beach view and it was the most beautiful thing”
  • This picture was taken form my room!
 of 5 bubbles julivargas31, 16 Nov 2016 | Read review
“Ocean View.”
 of 5 bubbles MikeandDiana0424, 7 Nov 2016 | Read review
“North Tower, ocean view with balcony”
 of 5 bubbles scotti51, 4 Nov 2016 | Read review
“There's carpark view or seaview. I don't think the carpark side had much noise to disturb people staying there.”
 of 5 bubbles susu270, 4 Nov 2016 | Read review
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