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Occidental Tucancun

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#43 of 182 Hotels in Cancun
Certificate of Excellence
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Occidental Tucancun
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4,373 Reviews from our TripAdvisor Community

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Showing 2,436: English reviews
North Dakota
Reviewed 4 days ago NEWvia mobile

The service here was the best part. All of the staff was very attentive but both Antonio Mex and Dalida Perez stood out in the best way possible. Their mission is truly to make sure each guest does not have to do anything during their stay. They took such excellent care of us at the adult only pool by making...

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Helpful?
Thank awd2007
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Awd2007; Thank you for taking the time to share with you experience at Occidental Tucancun Beach with the trip advisor community. It is a pleasure to read that you enjoyed your stay, and that our service was up to your expectations; rest assure we will transmit your comments to Antonio and Dalida who will be honored to know the...

San Diego, California
Reviewed 6 days ago NEWvia mobile

Food was not good. Typical all inclusive Buffett. Even the mexi food on the Buffett was not good. I travel a lot and maybe I just have higher expectations. But I wouldn't stay here unless I was a college spring breaker or super budget conscious.

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1Thank mqross
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear markos314; Thank you for the review at your stay at Occidental Tucancun Beach We really sorry to know that you had an unpleasant stay, first and foremost I want to sincerely apologize for this. We always strive to provide the best service to our guests and we feel really disappointed to read that on this occasion we did not...

Reviewed 1 week ago via mobile

My boyfriend and I decided to take a quick getaway to this resort. It exceeded our expectations but there are a few areas they can improve on. Check in was a breeze. Staff was super friendly. We ended up getting a free room upgrade and the view was absolutely breathtaking. The welcome drink was delicious as well. The resort was...

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4Thank onle1me25
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Onle1me25: Thank you for taking the time to share your experience at Occidental Tucancún Beach. We are very glad to know that you had a pleasant stay, that you enjoyed the facilities, the pool and beach, that you liked the restaurants and that our service was up to your expectations. We appreciate your feedback because it allows us to...

Pittsburgh, Pennsylvania
Reviewed 1 week ago via mobile

This hotel is so beautiful. Not only is the hotel and beach beautiful but so are the people. This was the most amazing vacation I've ever been on. Special thanks to Edgar and Sonia for making our vacation so special. These two are amazing. I had the pleasure of getting to know them and it made my vacation. I want...

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4Thank laur_mikus
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Laur_mikus; Thank you for taking the time to share your experience at Occidental Tucancún. It was a pleasure to be your host, we are ver happy to know that you enjoyed the facilities, the beach and that our service was up to your expectations, we will transmit your compliments to Edgar and Sonia, you can be sure they will...

Reviewed 1 week ago

I would highly recommend this resort to anyone traveling to Cancun. My fav part was walking into the lobby and right away you get to see the view of the Ocean beautiful. The staff were all very friendly & fun. The food was excellent our Fav restaurant was the Italian place. Our room was always clean and very spacious. The...

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2Thank Julie C
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Julie C First of all receives our greetings and appreciation for the time you took to write your comments. We strive to offer top-quality service and always try to exceed your expectations. Our kitchen staff is thankful for your comments. These confirm our commitment to serve high quality and tasty meals to our guests. I also let the entertainment...

Fort Worth, Texas
Reviewed 1 week ago

I recently stayed at this resort January 4th-8th, 2017; and I can say that I was extremely disappointed in more ways than one. When I first arrived; the view from the open lobby was beautiful; and from there, everything went downhill....fast. Upon check-in; I was advised that Wifi was $10 per each device. Now; I brought my daughter and two...

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22Thank BDN1995
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear BDN1995; Thank you for taking the time to evaluate your recently stay at Occidental Tucancun Beach. Please accept our apologies for the inconveniences that you had during your visit, we always strive to provide the best service to all our guests, not only the members and we really sorry to know that on this occasion we did not exceed...

New
Reviewed 1 week ago

we have being coming to Cancun for the last 20 years on vacations. We stayed on many different resorts and hotels . But we have to say that Occidental Tucancun was the best hotel. Very very friendly staff , wonderful food and the beach is the best. We already booked to come back on May and December . The staff...

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1Thank Michael V
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Michael V Thank you very much for sharing this great review of your recent stay at Ocidental Tucancun. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Thank you for referencing so many of our team members by name, as we are now...

Nashville, Tennessee
Reviewed 1 week ago via mobile

This hotel was a step up from basic and had great drinks and staff. Would stay again if traveling on a budget with friends. Night entertainment and the hotel grounds were well maintained. Daily housekeeping and nice view from balcony. Bathroom and toiletries could use an update.

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1Thank PrettySmart615
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear PrettySmart615; Thank you for taking the time to evaluate your stay at Occidental Tucancun Beach. It is a pleasure to know that you enjoyed the night entertainment, the facilities, the bars and that our service was up to your expectations. We always strive to provide the best service to our guests and your kind comments are our motivation to...

Reviewed 2 weeks ago via mobile

The food was the best, everything was way better than we expected. This are some of the names of people who helped. Margarito bartender,Alex server,Gonzalo ,Roke great people thanks again for your help .

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2Thank luis v
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Luis V, Thank you for taking the time to share your experience at Occidental Tucancún. It is a pleasure to know that you had a pleasant stay, we appreciate that you mentioned Margarito, Alex, Gonzalo and Roke they are great ambassadors of our service, you can be sure we will transmit to them your compliments. We hope to have...

New York City, New York
Reviewed 2 weeks ago

We recently stayed at Occidental Tucancun for 5 nights...fantastic! The room was great with double exposure views of the turquoise beach. The staff was amazing. So polite and friendly. The food was very good too, and the choice of restaurants was very good: Italian, Mexican, Seafood. Highly recommend it! Pippi 1130 New York City

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1Thank Pippi1130
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Pippi1130; Thank you for taking the time to share your experience at Occidental Tucancún Beach. It was a pleasure to be your host, we feel very happy to know that you were delighted with the facilities of the hotel, the restaurants and our service. Rest assure we will share your comments with our team, who will be honored to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. The hotel has been remodeled with new lobby-bar, gymnasium, kids club and amazing view just right by the front desk. ... more   less 

Additional Information about Occidental Tucancun

Address: Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £156 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com and Barcelo so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#34 Spa Hotel in Cancun
#35 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
225 questions
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The views are deceiving online. My recommendation is to select another resort.”
 of 5 bubbles BDN1995, 9 Jan 2017 | Read review
“Ocean View with Balcony”
 of 5 bubbles 46michaelv, 7 Jan 2017 | Read review
“ocean view”
 of 5 bubbles leilynazm, 30 Dec 2016 | Read review
“Rooms on the side of the ocean have a beautiful view”
 of 5 bubbles 738meganv, 29 Dec 2016 | Read review
“Corner rooms are small and cozy with a small balcony.”
 of 5 bubbles EliasC914, 23 Dec 2016 | Read review
5 of 5
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