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Occidental Tucancun

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#42 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Occidental Tucancun
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4,651 Reviews from our TripAdvisor Community

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Showing 2,614: English reviews
Columbus, Ohio
Reviewed 13 October 2010

My friends and I chose Barcelo Tucancun as our destination for a recent girls weekend. Given the price, our expectations about the quality of the rooms, food, etc. were somewhat low, but we were still expecting the level of service we have come to appreciate in Mexico. The service we received at this hotel was by far the worst I...

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Helpful?
2Thank cah1028
mpgiesemann, marketin Office at Occidental Tucancun, responded to this review

Dear Cah1028 Thank you like always for your comments, Will continue in contact via email so solve this issue. Kinds Regards Marc Giesemann

Pittsburgh
Reviewed 13 October 2010

Let me start by saying I really had a hard time rating this resort. I have stayed at 5 star resorts and I have stayed at motel 6’s and this is somewhere in between. Room: We stayed in the center tower above the buffet restaurant. I think that this is the old part of the hotel. You could tell that...

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2Thank devinandlacy
Boynton Beach, Florida
Reviewed 12 October 2010

The only nice thing I can say about the hotel is that it is beautiful on the outside. The front desk staff should find a different line of work. They were miserable. They were super slow at check in, check out, exchanging dollars for pesos, and ANY other service we needed. I met 9 other girlfriends there thinking they would...

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2Thank Angelica005
Dallas, Texas
Reviewed 12 October 2010

Loved the service, the staff was friendly and helpful. Our room had issue with AC, but we were immediately upgraded to room with ocean view. Location was great, right by Isla shopping mall. My favorite part was the variety in hotel restaurants

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1Thank rzuniga
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Tucancun Beach It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Cancun, Mexico
Reviewed 11 October 2010

We stayed in the villas right on the beach. The beach was wonderful. The many restaurants served a variety of dishes from many countries, The mall was directly in back of the hotel and we enjoyed shopping and they also had a casino calledPlay City which we enjoyed in the evening

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Thank lenear
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barcelo Tucancun Beach It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

East Kilbride
Reviewed 10 October 2010

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4Thank Flutterbyer
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review

Park City, Utah
Reviewed 9 October 2010

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1Thank dutah435
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review

Woodbury, Minnesota
Reviewed 5 October 2010

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2Thank lndsy
Watauga, Tennessee
Reviewed 5 October 2010

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3Thank TCannonsunflower
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review

Manchester, United Kingdom
Reviewed 4 October 2010

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1Thank Bluemoon0363

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 

Additional Information about Occidental Tucancun

Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £128 - £340 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#33 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
306 questions
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are lovely”
TeeeMac, 19 Apr 2017 | Read review
“Get the room with ocean view and balcony. Not the middle tower.”
squintero712, 19 Apr 2017 | Read review
“Upgrade to an ocean view, its worth it!”
870brittneyt, 19 Apr 2017 | Read review
“get ocean view .... it was beautiful and worth it”
650julieo, 4 Apr 2017 | Read review
“ocean view balcony”
afloballer23, 1 Apr 2017 | Read review
5 of 5