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Holiday Inn Express Cancun Zona Hotelera

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Holiday Inn Express Cancun Zona Hotelera
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239 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Texas
Reviewed 27 April 2015

We stayed at this hotel to try to save money, and boy, was it hard to stay there. The AC was cool and humid at best. The WiFi is non-existent. The doors will de-program and won't lock when closed. A taxi trip around the corner will cost you at least $20. We will never stay in that place if we...

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Helpful?
3Thank TexasPOTUS
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: we are so sorry for this situation, I feel so bad for you, we are going to be closed like 3 o 4 months because we need to change somethings for the hotel, we are goingto be woking very very hard

Reviewed 6 April 2015 via mobile

Small hotel in the quiet lacation of Cancun's zona hotelera. Rooms rather comfortable and clean. Really friendly staff. Small swimming pool. Verry poor breakfast. I can recommend this hotel for all who are staying in Cancun just for a night.

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Helpful?
3Thank Ewelina K
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comment, I also want to give some information, Holiday Inn Express have some standars or the breakfast, that`s why you could feel it was poor

Calgary, Canada
Reviewed 20 March 2015

We came down to Cancun from Chuburna to do some diving at Isla Mujeres. After trying to find a VRBO to rent and not being adequately responded to by a few property managers, we opted to go with the tried and true HI Express and were not disappointed. Simple, clean, quiet. The hotel is located in a quieter area the...

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Helpful?
3Thank JoMYYC
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment, we are for serving you

Sao Paulo, SP
Reviewed 19 March 2015

It was really great the choice, but my only observation here is related to the room, please it is really important at least a minibar (refrigerator) inside the room, the other is additional but a minibar is required if you need to save water etc.

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Helpful?
3Thank Flaviaolv
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comments, the Holiday Inn Express has a lot of standars, one of them is that we don`t have minibar

Boca Raton, Florida
Reviewed 12 March 2015

I stayed in Holiday Inn Express in Cancun in March 2015 for 4 nights. Here's my review. First of all, this Hilton Hotel standard is Way below Hilton hotels in US. I would compare it to Red Roof Inn standard. - Location: Located at the northern tip of big Hotel strip. It is located off the main road in residential...

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Helpful?
1Thank maciejpiotrowski
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank ou very much for the comment we apreciate that, we know that we need mantinence bt we actually know that the service is really fantastic

Reviewed 28 February 2015

I booked the hotel that it had such good reviews, but I was very disappointed and will never stay there. Since the breakfast area is very small you have to partially wait until you get a place. However, it is not there after the series but who zusteckt the breakfast waiter "Armando" Most data on money from the outset. Furthermore,...

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Helpful?
1Thank Chris19821
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for the comment, we are going to review all this, i want to apologize because of the situation

Paris, Canada
Reviewed 2 February 2015

We stayed here for 9 days in January 2015 and had a great time. The hotel is located in a quiet neighbourhood off the main strip although definitely within walking distance to all the action. Check-in did take some time but hey, it's Mexico. Our room was very basic but clean and had a view of the pool area. We...

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Helpful?
Thank L84TOFF
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for your comments, it`s alwas very important for us to know what are you thinking about the hotel, and i want to tell you that we are working very hard for changes but we are step by step thank you

Nyc
Reviewed 22 January 2015

this property surprised me, when I first checked in I was disappointed, no one helped me or even offered me to help me drag my heavy luggage to the room, no elevator, which I took as a bad sign. however I found the staff to be cooperative and caring . the breakfast team was exceptional in their caring, the breakie...

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Helpful?
Thank manhattanhugo
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Guest: It´s is so terrible for me to know this, first of all I apologize because the moment, the only thing that I wouil like you to know is that the people that works as housekeepers arrive at 9am, and please next time for all the people that works in hospitality would be a very important case if you...

Brighton, UK
Reviewed 16 January 2015

My friends and I stayed at this hotel one night before our holiday at a Cancun resort. Unfortunately our flight was delayed so by the time we checked in it was dark and we didn't get to use the pool, which looked really nice. The hotel is an older property which needs updating. However, it was spotlessly clean. Our room...

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Helpful?
Thank paperopoli
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comment, l apreciate that, we are working sos trong for offer you better service

Malaysia
Reviewed 13 January 2015

Good, average hotel, we could not find any hotels to spend new year in Cancun and no hotels, hostels or AirBnB were available, and finally we got the reservation of this hotel by Japanese travel agency(HIS) just 2 weeks before our trip. Room was small for 3 but it was affordable and cheap to be a Christmas and new year...

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Helpful?
Thank kanchandayo
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you very much for the comment and l want to tell you that l am going to give Armando this comment,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled in the heart of the Hotel Zone of Cancun, within the residential area of the Cancun s Golf Course (Pok Ta Pok) by the Nichupte lagoon, Holiday Inn Express Hotel is the perfect place for the business or leisure traveler, combining rooms and facilities of category with a service of excellence. We have 119 comfortable rooms, with beautiful views from the balconies or terraces of our well designed central gardens and main pool. Our special mattresses and pillow s menu, will have enjoying the best dream you ever had! We also have meeting room facilities and business center. We extend you: Buffet Express Breakfast, wireless Internet, local and 01 800 phone calls (within Mexico), coffee service 24 hrs available at the main lobby, 20% discount at a restaurant located one and half block from the Hotel. If you forget any item for personal use, we provide you with it without any charge and we provide you with the benefit of our frequent traveler program Priority Club! Located only 2 km from the Convention Center and main Malls and attractions in Cancun. ... more   less 

Additional Information about Holiday Inn Express Cancun Zona Hotelera

Address: Paseo Pok-ta-pok 21-22 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £49 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cancun Zona Hotelera 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn Express Cancun Zona Hotelera Hotel Cancun
Holiday Inn Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cancun Zona Hotelera staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Express Cancun Zona Hotelera staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main floor rooms provide direct access out to pool area so great if you have children or enjoy using the pool yourself.”
 of 5 bubbles JoMYYC, 20 Mar 2015 | Read review
“The best cost/benefit ratio”
 of 5 bubbles Flaviaolv, 19 Mar 2015 | Read review
“If you are looking for quiet night you will find it here. If you want to be close to the night clubs and restaurants, find another hotel.”
  • Bathroom
  • Bathroom
 of 5 bubbles maciejpiotrowski, 12 Mar 2015 | Read review
“if you don't like noise and too much noise from other hotel guests go to the back of the hotel, far away, to like room 206 and further and the noise is abit better, however this is near the breakie which starts at 6 am with noise and 6 30 am with loud guests and screaming uncontrolled children. the maintenance people come at 6 am and make tons of noise even here, the hotel is not well built an d noise and loud banging and conversations go on and penetrate non stop. even in the back.”
 of 5 bubbles manhattanhugo, 22 Jan 2015 | Read review
“Ask for a room away from front of hotel”
 of 5 bubbles Romtravel2, 11 Jan 2015 | Read review
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