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Grand Oasis Cancun

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Grand Oasis Cancun
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6,358 Reviews from our TripAdvisor Community

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Lancaster, California
Reviewed 2 days ago NEWvia mobile

They false advertise their All Inclusive . They don't serve alcohol until 11am to 6pm on their website they tell u unlimited drinks . I talked to a Manager in the fifth floor name Andrea and I told her what was going on and she didn't care she has the Worst Attitude . I can't believe this was happening in...

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2Thank MrsMolina23
San Francisco, California
Reviewed 3 days ago NEW

My review is mixed. First, the rooms are clean, small with a weird positioning of the bathroom with a fogged up glass separating you and the bedroom...a little bit weird if you like your privacy when you are on the toilet..it bothered us so we asked them to place paper over the glass to give more privacy. Second, we went...

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1Thank brm_ndr
Hamilton, Ontario
Reviewed 4 days ago NEW

I have been to grand oasis twice already and plan on returning in a few months. If your looking to party with a bunch of friends, this is 100% the place to be. It doesn't end, 24/7. Beach parties are great with awesome environment. i give 4 stars because most bartenders want tips very often or you will not get...

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1Thank teddyzaraliakos
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, First of all thank you very much for your comments, it is important to mention that we consider every one of them in order to improve in all aspects and offer our guests the experience of their lives. Being the #1 entertainment resort in the city we are very committed to offer activities and shows that keep our...

Miami, Florida
Reviewed 4 days ago NEW

I came with 6 ladies for a birthday weekend with the top All Inclusive package via TripAdvisor. For a friend and I, we requested a room with 2 double beds but was given a room with 1 King. A little annoying but nothing tragic. I didn't find the food anything to rave about, nor the drinks for that matter. Adequate....

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1Thank breadchastick03
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look...

Reviewed 4 days ago NEWvia mobile

So starting out with the staff, they were very rude and didn't know anything that was going on. The food is pretty bad they don't really have any good places to eat within the whole resort. (No bacon) for breakfast. You can't even sleep because college kids are running around drunk breaking and kicking. So if you're looking for a...

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1Thank Roberto M
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Roberto, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. All your comments are fully considered in order to improve our range of services and facilities. We reiterate...

Montreal, Canada
Reviewed 5 days ago NEW

We stayed at the Grand Oasis the week before Easter, two adults and a 16 year old boy. Overall our trip was AMAZING and we would go there again without hesitation! We found the resort to be very clean, the staff to be pleasant and helpful and the waiters and waitresses lovely. Even the room staff were friendly. We did...

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1Thank SarahfromtheNorth
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Sarah, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile....

New York City, New York
Reviewed 6 days ago NEW

We were having fun at the resort till my roommate and I started to notice things missing from our room. When we told concierge they informed us our house keeper left a name card when the room was finished. We got the card and he immediately told us the women whose name was on the card was out sick. He...

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2Thank leon84joseph
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. We want to let you know that we carried out an investigation so we send a private message asking for information regarding your bad experience, so we can give a proper follow to your case....

Long Beach, New York
Reviewed 6 days ago NEW

We went to 3 of the top 10 restaurants in Cancun and they were all at the Grand Oasis. We went to Benazuza which is rated #3 and it was amazing. I have many food allergies and they catered to my needs. It was a tasting menu with 21 courses all excellent. The waite staff was amazing as well. We...

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Helpful?
Thank deedee714
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences for our guests and for you to remember...

Brooklyn Center, Minnesota
Reviewed 6 days ago NEW

Most of the employees were extremely rude to us! It all started during check in and got worse from there! We tried ordering room service and got the run around every time and when they finally arrived with the food (1-2 hours later) it was cold. I will never come back to this resort

Review collected in partnership with this hotel
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3Thank RobertH123456679
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Robert, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Miami
Reviewed 6 days ago NEW

I went to celebrate my friend's bachelorette on a 5 day trip with 5 other friends. We expected a fun atmosphere as we are still of a partying age. Immediately, there were a few major problems. We booked double beds. This was a very planned trip and rooms were booked over a month in advanced. When we got there, there...

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1Thank Chantel R
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Chantel, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take time to walk the entire grounds of the resort, it's a bit of a maze at first.”
breadchastick03, 20 Apr 2017 | Read review
“If on south side in non-ocean front you'll want closer to the pyramid otherwise you look over a roof!”
SarahfromtheNorth, 19 Apr 2017 | Read review
“Stay in pyramid if you can.”
deedee714, 18 Apr 2017 | Read review
“Verify, Verify, Verify, so that they don't mess up your reservation like they did outs. The ocean view rooms are lovely except for the roach.”
426chantelr, 18 Apr 2017 | Read review
“Our room was broken into, phone and watch was stolen. Security didn't do anything. Not top shelf liquor anywhere. Pool was dirty, filled with urine. Stay somewhere that's actually safe and clean. The food was good, plenty of choices. Bars were half decent...the only good bars were off the resort and that was extra. The people that worked there were all very nice. The water was nice. Overall I'd say good for spring breakers if you have low expectations and just want to party. But if you're over 23 go to a nicer resort. ”
283aimeef, 17 Apr 2017 | Read review
5 of 5