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Grand Oasis Cancun

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Grand Oasis Cancun
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6,226 Reviews from our TripAdvisor Community

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Showing 2,791: English reviews
Indianapolis, Indiana
Reviewed 18 February 2016 via mobile

Lovely time was had by all. 11 of us went it was our second time in three years i had read all of the review's and i don't know what some people are expecting with all of their complaints. Our rooms were great as was the maids they were there every day and we asked for tea since we don't...

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Helpful?
1Thank mbmary9270
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Thank you once again for...

Toronto, Canada
Reviewed 18 February 2016

So I went to this resort ignoring all the bad reviews on this website and it was OK. THE ROOM: The room was ok, two double beds put together that were soft and comfortable and a television which had access to usb if ever you wanted bring movies. The air conditioner worked and the mini fridge was re-stocked every day....

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Helpful?
1Thank EirWik
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in...

Rochester, New York
Reviewed 18 February 2016

The check in process is way too long. The hotel rooms are like prison cells. This may be acceptable for a college student on spring break but not for adults looking for a resort vacation experience. The staff litterally walks away from you when you bring legitimate complaints to their attention. Property is beautiful but the hotel rooms are horrible.

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Helpful?
1Thank 411biztraveler
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Boston, Massachusetts
Reviewed 18 February 2016

I booked this resort without much thought, I went solely on price. After reading the reviews I was frightened. I was travelling with my wife, 2 twenty-something daughters and another couple with a 20 something daughter. We arrived around 330 on a saturday afternoon, and check-in was a breeze. As the porter led us to our room, we passed the...

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Helpful?
1Thank Paul C
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities and our wide variety of restaurants. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future....

Westford, Massachusetts
Reviewed 17 February 2016 via mobile

We booked this trip through Cheap Caribbean. The first night wasn't very good, they gave us 1 bed for 3 guests, it was very loud, woke up to find the beach littered with spring breaker cups. The other couple with us found they didn't have hot water. We ended up changing rooms. The hotel itself was nice, lots of places...

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Helpful?
1Thank Kglea2014
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort, it's very important to highlight that we take into account every one of them to improve in every way. We are truly sorry for the inconveniences at your room, we will make a detailed report and sent it...

Morden, Canada
Reviewed 16 February 2016

Room: We got the clear bracelets which apparently meant we were VIP, but never felt we were treated differently than others. No one explained to us properly what was all included with the VIP bracelets. There is a fair bit on the resort that you have to pay extra for, such as certain outdoor beds, entertainment and meals. It is...

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Helpful?
3Thank Ramona T
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

Milwaukee, Wisconsin
Reviewed 16 February 2016 via mobile

I stayed at the Grand Oasis Cancun last year and loved it! Decided to try it again this year. I will say that I will not be going back. We arrived and out room did not have hot water. The hot water faucets simply didn't work. We complained and were told that we needed to check back the next day...

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Helpful?
2Thank Mindy K
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Cincinnati, Ohio
Reviewed 16 February 2016

I read a lot of horror stories about this resort but my fears were unfounded. We arrived late afternoon on Sunday. Check-in was a bit slow but we expected it and just waited patiently. We queued for less than 30 minutes, but it obviously varies depending on arrival time and day. I cannot fault our room at all. It was...

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Helpful?
2Thank LeShock22
Miami, Florida
Reviewed 16 February 2016

Of all of my travel experiences, this has been the worst resorts I have ever stayed in from the time we checked in until check out. Our room had no air conditioner, no hot water in the shower, the internet did not work although we paid for it, our phone was broken, and our back patio door was broken so...

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Helpful?
6Thank NicRoss03
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

County Dublin, Ireland
Reviewed 16 February 2016

So many faults with this place; 1. The food and drink was disgusting and this is coming from a group of Irish lads that would eat and drink anything. We wouldnt eat inside the resort because it was that awful. They literally poured the drink out from a bucket. 2. Staff were shocking as well. My room was broken into...

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Helpful?
9Thank ShaneGallagher
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort, it's very important to highlight that we take into account every one of them to improve in every way. We are truly sorry for the inconveniences at your room, we will make a detailed report and sent it...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors have no view but the largest patios and suntanning chairs”
 of 5 bubbles devinb470, 20 Mar 2017 | Read review
“The pyramid has nicer rooms than the other buildings, but either are fine.”
 of 5 bubbles daniellepomeroy2013, 17 Mar 2017 | Read review
“If your an early to bed type then maybe need ear plugs.”
 of 5 bubbles donnakH5899UQ, 14 Mar 2017 | Read review
“Our room was good just needed a little better lighting in the bathroom.”
 of 5 bubbles jamier955, 14 Mar 2017 | Read review
“The room was beautiful very clean”
 of 5 bubbles pattyautieri, 13 Mar 2017 | Read review
5 of 5