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Casa Maya Cancun

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Traveller (1250)
Room & Suite (545)
Pool & Beach (372)
Overview
  • Excellent28%
  • Very good44%
  • Average16%
  • Poor6%
  • Terrible6%
Travellers talk about
“hotel zone”(103 reviews)
“recommend casa”(13 reviews)
“murphy bed”(27 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,548)
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982 results
Traveller rating
265
396
174
73
74
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Time of year
LanguageEnglish
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265
396
174
73
74
Show reviews that mention
All reviewshotel zonerecommend casamurphy bedgreat beachone bedroom unitliving roomfull kitchenthrough rciolder hotelbreakfast buffettimeshare pitchoutdoor restaurantconvenience storebit datedtennis courtsbus stopbeach volleyball
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1 - 5 of 982 reviews
Reviewed 2 weeks ago

The Casa Maya is my family's home away from home.. The staff is wonderful and friendly. If possible, they go to any lengths to make guests happy. The hotel is not so big, which makes it possible yo watch children without being on top of...More

Thank aide1024
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear aide1024: We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come.We are pleased to know that we fulfill your expectations and that you enjoyed the...More

Reviewed 3 weeks ago

Family oriented resort with the finest powdery white sand. The staff is friendly and courteous. The resort is far enough away from the rowdy party zone yet close enough to the tourist centre if that is what you want tp go.More

Review collected in partnership with this hotel
Thank szlai
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 2 weeks ago

Dear szlai: We are pleased to know that we fulfill your expectations and that you enjoyeduor quite beaches and friendly staff. Also knowing that our hard work to give an excellent service and made you stay more pleasant. Thank you for being our guest during...More

Reviewed 3 weeks ago

if only the beaches were ok........i would give you the full overall rating.....5 your greatest assess are ; your staff...up to down wonderful people / friendly /helpful /accomadating our concierge salma and giuliana and julio are the tops, nothing was too much for themMore

Review collected in partnership with this hotel
1  Thank hansdeviso
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 weeks ago

Dear hansdeviso: We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service. We will...More

Reviewed 4 weeks ago

The Service was outstanding. Room with a view to the sea and the lagoon. The beach like talcum powder. Beautiful!! The hotel is not too big, Perfect for my 4 and 90 year old ladies. Pools, jacuzzis, gardensMore

Review collected in partnership with RCI
1  Thank Baqueirol
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 4 weeks ago

Dear Baqueirol: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible beach. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you for being our...More

Reviewed 5 weeks ago

We have been going to the Casa Maya for many years and love the location. The hotel is clean and the beach is amazing. Would like to see some night life there as the entertainment in the bar is week and personally the bar is...More

Thank Lucie C
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 4 weeks ago

Dear Lucie C: We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service. Also...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$100 - US$325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$100 - US$325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1250)
Room & Suite (545)
Pool & Beach (372)
Dining (84)
Amenities (58)
Family and Play Areas (9)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Haley W
27 June 2018|
Answer
Response from Lisandoval | Reviewed this property |
All the 2 bedroom Suites are remodeled
0
Votes
Google Translation
Karima Ummah J
11 June 2018|
Answer
Response from VegasDiva711 | Reviewed this property |
Just contact the reservations desk- they should be able to accomodate you..
2
Votes
Room Tips
"i mentioned firmer matrasses"
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"request a beach side view otherwise you get the canal or an empty lot with lots of trash"
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"Be patient when checking in- it is also a time share hotel."
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"Specify you'll like to be in a room already remodeled and you won't be dissapointed."
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