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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
Krystal Grand Punta Cancun
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2,997 Reviews from our TripAdvisor Community

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Showing 1,569: English reviews
Des Moines, Iowa
Reviewed 2 days ago NEWvia mobile

We have been coming to Cancun for 13 years on extended vacations ranging from 2-4 weeks at a time, yet this time will definitely go on the books as being the best to date! The staff at this hotel are so enjoyable to interact with on a daily basis! (For the full review, read on. For the cliff notes version...

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1Thank benandkeren
Vancouver
Reviewed 3 days ago NEW

Location - very good. Right at the beach. Only 5 minute walk to Forum by the Sea with lots of shops and bars. Frequent and cheap buses to downtown / hotel zone, 105 peso one way (or USD1) Room - clean and neat with spectacular view. Good wifi connection and air conditioning Service & friendliness - 50/50. Staff at front...

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Thank NanMVan
South Bend, Indiana
Reviewed 4 days ago NEW

We previously stayed in Playa del Carmen and then more recently the last couple of years in Cancun at Mia Cancun - a lovely, tiny, old, boutique beachfront resort in the Hotel Zone that needed some refurbishing and then closed last year. We had walked the exquisite shoreline many times and were turned off by the humongous hotels that had...

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1Thank aberardi1
Richmond, Canada
Reviewed 1 week ago NEWvia mobile

I came to Cancun hotels for 5 times. This hotel is the worst I ever seen. The quality of food is unbelievable worst. I came here for a business meeting, I read some reviews before I came. It is true, the food is very bad. I went to the Grill bar and very disappointed. The people is good. Our room...

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Helpful?
Thank fathead1113
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give...

Kelowna, Canada
Reviewed 1 week ago via mobile

I was here for a conference, the torture of sitting in a conference room knowing what was waiting was the only real negative. You can feel that the building is getting on in years but it is great interior architecture so it makes up for some age showing. The food is great and the beach is awesome obviously. The meeting...

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Helpful?
1Thank David S
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear David: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

las vegas
Reviewed 1 week ago

Overall good experience. The location is just amazing- right at the "tip" of the peninsula, close to all the bars, clubs, restaurants and has an great beach also. (I'm sure it's standard anywhere in cancun, but they will kick you out if you bring your own food/drinks and use their palapas on the beach). The rooms are pretty nice and...

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Helpful?
1Thank Chris R
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. Please accept our sincere apologies for any inconvenience. We hope to have the opportunity to welcome you back soon! Cordially, The Management.

Punjab, India
Reviewed 1 week ago

If you are travelling to Mexico then your trip is not complete until you visit CANCUN. Best way to have a hassle free trip is to book an Interjet Tour. It will cost around 500 USD Per person. Which includes airfare and 2 days stay at GRAND KRYSTAL Cancun. I suggest you to take a flight late at Friday night...

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Helpful?
Thank PreetinderRattan
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Traveler: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

New York City, New York
Reviewed 1 week ago

The only person that made my family happy with his service was Sergio Alazañez. He was very attentive, knew how to treat guests and was super nice. Everybody who he served (whether it was food or drinks) loved him. The rest of the staff either pretended not understand English or really did not speak or understand English. We had all...

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3Thank kristinetiger
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Kristine: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. You can be sure that all your comments will be addressed; our team in Krystal Grand Punta Cancun is...

Reviewed 2 weeks ago

I'm going to start off with the good. The location was great, beach was beautiful---clear water and white sand. There was a this great hammock area, we loved the hammocks so much we bought some off a street vendor. The kids club was nice and the activities were very well done. The rooms was nice and clean. Sounds good, huh?...

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6Thank Craig C
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Craig: Thank you so much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for all the inconveniences. Cordially, The Management.

Guadalajara, Mexico
Reviewed 2 weeks ago

its a good hotel with a great location and a nice beach. Service is good the rooms are good nothing spectacular. The hotel is near Coco Bongo, mandala and other nightclubs and restaurants. There is a remake on the hotel so there are some closed areas

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Helpful?
Thank tbeto
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Concierge

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: £108 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#36 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#45 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
199 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Southern exposure best - view of the shoreline along the Hotel Zone - and seek a higher floor for greater panoramic view.”
 of 5 bubbles aberardi1, 17 Feb 2017 | Read review
“Try to upgrade to ocean view. Also construction noise in most rooms.”
  • Floor 9
  • Floor 9 sunset view.
 of 5 bubbles c_reber1, 9 Feb 2017 | Read review
“Go to the Ziva next door, we had a great view of that!”
 of 5 bubbles craigcL4573UO, 7 Feb 2017 | Read review
“Choose ocean view rooms on the south side to view the beautiful hotel zone.”
 of 5 bubbles birchaspen, 31 Jan 2017 | Read review
“We were on the 5th floor but I don't think it made much difference.”
 of 5 bubbles michellemQ5894XG, 25 Jan 2017 | Read review
5 of 5